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Enterprise Augmented Reality Platform for Support & Field ServicesCareAR’s enterprise augmented reality platform transforms service by reducing costs, improving first-time fixes and customer experience. Enterprise Augmented Reality Platform for Support & Field Services Close Upcoming Webinar: Scaling Remote AR Support: From Piliot to Everyday Operations • March 12, 2025 – 2pm EST • Register Now >> Support Login Join Products & Solutions Solutions Customer Service Field Service IT Services Products Service Experience Management (SXM) CareAR® Assist CareAR® Instruct CareAR® Experience Builder Industries Manufacturing Telecom IT Services Healthcare Integrations ServiceNow® Salesforce Customers Xerox and CareAR Case Studies Partners Become a Partner Partner Directory Resources Resource Library Newsroom Events Blog Company About Us Why Care Proof of Value Sustainability Security Support Schedule a Demo Get Free Trial UPCOMING WEBINAR Scaling Remote AR Support: From Pilot to Everyday Operations March 12, 2025 • 11am PST / 2pm EST Go beyond the basics of implementing AR visual support to ensure scalable, long-term results for your most critical service goals. Register Now Enterprise Augmented Reality for Field Service and Customer Support CareAR’s enterprise augmented reality platform transforms service by reducing costs, improving first-time fixes and customer experience. Watch VideoLearn More Object Detection and State Detection to Verify Procedures Using machine learning and computer vision, incorporate visual verification (object detection and state detection) into your workflows to verify work completion. Learn How Driving Transformation Through an Enterprise Augmented Reality Service Experience Management Platform CareAR’s enterprise augmented reality service experience management platform empowers organizations to access expertise in seconds with remote AR support and self-solve digital work instructions on-demand, across devices from desktop to smartphone supporting any situation, anywhere. Create Smart Assets Make anyone an instant expert by delivering digital and visual content with context to promote self-solve or provide self-guided instructions. Learn more > Empower Service Employees Enable service desk agents and field technicians with the right tools and ability to do remote solve with AR annotations over live video. Learn more > Build Interactive Service Experiences Democratize service experience creation with self-authoring of content, interactive 3D models with hot spots, step-by-step guidance, and digital workflows integrated with service management platforms. Learn more > Provide Connected Insights Provide proactive and predictive service with AI computer vision, state detection, and object detection. Learn more > Create Smart AssetsMake knowledge contextual by delivering digital and visual content with context to promote self-solve or provide self-guided instructions. Learn more Empower Service EmployeesEnable service desk agents and field technicians with the right tools and ability to do remote solve with AR/3D annotations over live video. Learn more Build Interactive Service ExperiencesDemocratize service experience creation with self-authoring of content, interactive 3D models with hotspots, step-by-step guidance, and 360 digital workflows integrated with service management platforms. Learn more Provide Connected InsightsProvide proactive and predictive service through real-time insights from third party systems and sensors, IoT integration, and predictive analytics. Learn more % in remote resolutions % reduction in dispatches % first-time fix rate % reduction in service time Trusted by Industry Leaders “What CareAR has done is taken the knowledge and information that we need at a specialist level and made it easily available at a point of work.” Colin Kelly Managing Director, Sapphire Utility Solutions Read full case study View all customer stories Enhancing the Service Experience Using CareAR® AssistWhen CareAR is used as part of the Xerox service experience, customers spending less time waiting for service or on service calls, achieve faster resolution times, equipment up-times, and partner with a company who is environmentally conscious. Learn More fewer site visits % Increased remote solve % Overall global adoption % Minutes or less training time Kg GHG emissions avoided *Data from Jan. 2022 through Dec. 2022 CareAR® Instruct Empower technicians with self-solve enterprise augment reality instructions CareAR Instruct enables the creation of enterprise augmented reality based instructions for a self-guided step-by-step flow. Bridge skills gap by empowering anyone to follow easy steps contextually personalized for resolving issues or training. Explore Instruct See how it works (1:59) CareAR® Experience Builder Rapidly create self-solve instructions for customers and techniciansWith CareAR Experience Builder create easy step-by-step digital work instructions with no code. The simple drag-and-drop interface makes it easy and fast to add 3D, 2D, video, and other content to instructional workflows, personalizing learning with engaging content. Explore Builder See how it works (0:56) CareAR® Assist Speed resolutions with remote AR visual support CareAR Assist enables service teams anywhere to instantly provide remote enterprise augmented reality visual support for their customers, employees, and field technicians. Enable access to remote experts or agents for deflecting costly dispatches, reducing time-sensitive resolutions, while fostering safety. Explore Assist See how it works (0:40) What’s New at CareAR   See all news Moving Beyond Vuforia Chalk: Explore the Power of CareAR Assist Industry News, Remote AR SupportPTC's recent announcement of the End of Life for... read more 5 Expert Tips for AR Remote Assistance Rollout Success Customer Success, Remote AR SupportImplementation can often be the biggest... read more Big News for CareAR Assist Users: Host from your Browser! Augmented Reality, Remote AR SupportWe're absolutely thrilled to announce a... read more A Look Ahead Into 2025: The Future of Field Service and Customer Service AI, Augmented Reality2024 was a fantastic year for CareAR, marked by... read more Moving Beyond Vuforia Chalk: Explore the Power of CareAR Assist PTC's recent announcement of the End of Life for Vuforia Chalk, effective October 31, 2025, has left many users searching for a robust and reliable alternative. If you're among those seeking a seamless transition and even more powerful augmented reality capabilities,... Read More 5 Expert Tips for AR Remote Assistance Rollout Success Experience a successful AR remote assistance rollout with the right strategies and lessons learned from real-world use cases. Read More Big News for CareAR Assist Users: Host from your Browser! We're absolutely thrilled to announce a significant update for CareAR® Assist! You've been asking for it, and we've listened. Get ready for seamless remote visual assistance, now accessible directly from your web browser – no downloads required for hosts! Host from... Read More A Look Ahead Into 2025: The Future of Field Service and Customer Service 2024 was a fantastic year for CareAR, marked by significant growth and innovation. As we reflect on the year's achievements, we're excited to look ahead into 2025 and the transformative trends shaping the future of field service and customer service. Digital... Read More Latest Resources   View all resources No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance Webinarread more IDC Perspective: CES Case Study: Augmented Reality for Distributed Field Service Workers Case Studyread more How CES Improved Field Service with AR Remote Support Webinarread more Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions Webinarread more No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance Webinarread more IDC Perspective: CES Case Study: Augmented Reality for Distributed Field Service Workers Case Studyread more How CES Improved Field Service with AR Remote Support Webinarread more Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions Webinarread more Events   See all events Scaling Remote AR Support: From Pilot to Everyday Operations Events, WebinarMarch 12, 2025 • 11am PST / 2pm EST • Register Now No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance Events, On Demand WebinarGain actionable insights to seamlessly implement augmented reality solutions into your service organization. How CES Improved Field Service with AR Remote Support Events, On Demand WebinarLearn how CES tackled field service challenges by implementing AR remote assistance to deliver support and training. Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions Events, On Demand WebinarLearn the essential steps of using data-driven digital forms to empower your teams, reduce errors, and make informed decisions faster. Scaling Remote AR Support: From Pilot to Everyday Operations Events, WebinarMarch 12, 2025 • 11am PST / 2pm EST • Register Now No Half Measures: Don’t Break Bad When Rolling Out AR Remote Assistance Events, On Demand WebinarGain actionable insights to seamlessly implement augmented reality solutions into your service organization. How CES Improved Field Service with AR Remote Support Events, On Demand WebinarLearn how CES tackled field service challenges by implementing AR remote assistance to deliver support and training. Optimize Service Delivery with Data-Driven Forms and Digital Work Instructions Events, On Demand WebinarLearn the essential steps of using data-driven digital forms to empower your teams, reduce errors, and make informed decisions faster. Make Expertise Accessible Instantly With Enterprise Augmented Reality Get Free Trial About carear About Us Why Care Newsroom Resource Library Blog Events Sustainability Contact Us Join our Newsletter Solutions Customer Service Field Service IT Service ServiceNow® Salesforce Products Service Experience Management (SXM) CareAR® Assist CareAR® Instruct CareAR Experience Builder Support Get Free Trial Partners Become A Partner Partner Directory Privacy Policy Terms of Service Website Terms of Use Cookie Preferences / Your Privacy Choices Security Follow on LinkedIn Follow on YouTube Follow on X Xerox® and DocuShare® are trademarks of Xerox in the United States and/or other countries. CareAR™ is a trademark of CareAR, Inc. in the United States and/or other countries. ServiceNow®, the ServiceNow logo, Now, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc., in the United States and/or other countries.© 2025 CareAR, A Xerox Company. All Rights Reservedenusen-US1740788161https://carear.com

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