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Customer Experience and Loyalty solutions | Pobuca.com - PobucaPut your company's data to work with Pobuca Experience Cloud. Growth happens with Customer Experience and LoyaltyCustomer Experience and Loyalty solutions | Pobuca.com - Pobuca Skip to content Product You can't improve what you don't measure. Start for free MEASURE b CX metrics Customer insights designb CRM & Loyalty consulting Account management Economic impact improve b Customer 360º Customer engagement Loyalty Customer Service Employee Experience pobuca experience cloud Zemark Integrations Security AI Overview Pricing Microsoft Platforms Dynamics 365 Power BI Microsoft 365 Infrastructure Solutions With CX, one size does not fit all. Find the solutions that fit you the most. Talk to Sales NeedSb Loyalty Loyalty Marketplace Customer engagement Customer Data Platform CRM Customer Service Virtual agents Listen to your customers In-store experience Productivity Business intelligence Industriesb Retail Brands Consumer goods Automotive Telcos Insurance Non-profit Healthcare Shopping malls Utilities Pharma Rolesb CX leader Marketing Sales IT Customer Service Business typesb B2C B2B2C B2B Franchise Resources Resourcesb Blog CEO journal Artificial Intelligence eBooks Case Studies Support Pobuca Experience Cloud manual Events & webinarsb Events Webinars Podcasts CX NINJAS Live Company Pobuca keeps growing and we are looking for new colleagues. ​ Apply now Companyb About Pobuca Values Press Partners Awards Careers Contact Pricing Product MEASURE CX metrics Customer insights DESIGN CRM & Loyalty consulting Account management Economic impact IMPROVE Customer 360° Customer engagement Loyalty Customer Service Employee Experience POBUCA EXPERIENCE CLOUD Zemark Integrations Security AI Overview Pricing MICROSOFT PLATFORM Dynamics 365 Power BI Microsoft 365 Infrastructure Solutions NEEDS Loyalty Loyalty Marketplace Customer engagement Customer Data Platform Customer Service CRM Virtual agents Listen to your customers In-store Experience Productivity Business intelligence INDUSTRIES Retail Brands Consumer goods Automotive Telcos Insurance Non-profit Healthcare Shopping malls Utilities Pharma ROLES CX leader Marketing Sales IT Customer Service BUSINESS TYPES B2C B2B2C B2B Franchise Resources RESOURCES Blog CEO journal Artificial Intelligence eBooks Case Studies Support Pobuca Experience Cloud manual EVENTS & WEBINARS Events Webinars CX NINJAS Live Podcasts Company About Pobuca Values Press Partners Awards Careers Contact Pricing Contact us Master Customer Experience & Loyalty to dominate your market Our powerful AI platform & services help brands & retailers measure, design, and improve their Customer Experience (CX). Start for free Our success stories Trusted by 350+ industry leaders to upgrade their Customer Experiences. Maximize customer Loyalty & satisfaction with Pobuca Experience Cloud 14 days for free Sign up for Pro Plan The 1st appointment is free Get your CX consulting Customer Experience is an outcome of a structured process Unplanned actions may offer brief moments of satisfaction, but a structured approach ensures sustained excellence. It revolves around prioritizing your customers, comprehending their needs, and consistently exceeding their expectations.Based on our innovative and effective Customer Experience & Loyalty Management model you can now have the ultimate solution of measuring, designing, and improving Customer Experience. Measure CX for free Measure CX for free Let's dive into the Pobuca Experience Cloud Explore all our top-level features that will empower you to measure, design, and improve your Customer Experience in an ongoing & continuous loop. Our powerful AI-based solutions & consulting services ensure that your company remains up-to-date and builds long & strong connections with your customers through a distinctive CX.  MEASURE The Pobuca Experience Cloud platform can be your company’s single point of AI-truth for measuring CX by analyzing dark data you already have. CX & Loyalty metrics Industry benchmarks & competitor tracking Voice of Customer (VoC) insights Deep customer profiling and segmentation Advanced analytics & insights Customer social interactions analysis (social media, reviews) Sentiment analysis (emails, chats, recorded calls) Learn more DESIGN With our CX consulting services, you can leverage your metrics, by creating your new effective CX strategy, that avoids all the possible CX flaws. Consulting sessions with our CX and Loyalty experts CX alerts and recommendations CRM consulting Customer Success Services Learn more IMPROVE Improve by choosing the right solutions and unleashing your full CX potential in a loop to enjoy all the CX benefits. 360° customer view to know your customers in every touchpoint Customer engagement with personalized campaigns and journey mapping Tailor-made loyalty programs and rewards Omnichannel Customer Service with human and virtual agents Collaboration & productivity boost with Employee Experience technologies Learn more Customer Experience matters. This is why. Great Customer Experience is the key to your business growth and resilience. 32%of customers walk away after just one bad experience. 15%increase in sales conversion. 86%of buyers will pay more for a better Customer Experience. 20%improvement in customer satisfaction. 86%increase in profitability thanks to customer loyalty. 30%boost employee engagement. 32%of customers walk away after just one bad experience. 86%increase in profitability thanks to customer loyalty. 20%improvement in customer satisfaction. 15%increase in sales conversion. 86%of buyers will pay more for a better Customer Experience. 30%boost employee engagement. Testimonials What our clients say. Pobuca has been our loyal and dependable ally in CX and loyalty projects for a long time. They have a deep understanding of the retail industry and they simplify the work of the IT department.Nikos AlexandropoulosIT Director The company has been implementing its digital transformation, investing in innovation. The scope of our company is to make use of Digital Technology that will directly deliver business functionality. Pobuca achieved this with Pobuca Loyalty, by elevating our customers’ loyalty behavior, so as to enhance the sales and loyalty sections of our business operations. Spyros PapadopoulosChannel Marketing Manager of Schneider Electric We have trusted Pobuca for our loyalty program. The project has been flawless, having reflected our requirements while also being delivered on time, within the agreed schedules, and with perfect execution of the deliverables. To date, the operation of our BSB REWARDS based on Pobuca's solutions has been impeccable and absolutely satisfactory. Many thanks Pobuca!Kostas KalathasE-Business Manager It is a great pleasure for us to engage ourselves in an innovative collaboration for the Greek landscape, with a company as reliable and pioneering in its field of expertise as Pobuca. The integration of the platform into our systems has been truly exemplary, enabling us in a very short time to extract valuable Voice of Customer (VoC) insights and leverage them to improve our Customer Experience, as well as assess them based on the industry’s best practices. With Pobuca's help, we now have in our hands an invaluable tool that brings our customers even closer to us.Nikolaos SoldatosProduct Development & CBM Director of Volton Pobuca Experience Cloud has proven to be a genuinely helpful tool for us, transforming the way we handle Customer Services operations and marketing reminders for upcoming vehicle checks. After integrating the platform, the processes were streamlined and KTEOHellas customers now can rest assured that they will receive the best possible experience when booking and checking their vehicles.Alexandros TsakirisCEO of KTEOHellas SA Autovision We are now able to provide our Loyalty members, with a Loyalty program that satisfies their needs and leads to better customer engagement and retention metrics. Pobuca's Loyalty and customer engagement solutions have given us a significant competitive edge in the retail industry. John LoukasCEO They have shared their expertise and insights in CX for manufacturing brands and enabled us to enhance our final Customer Experience, taking into account the requirements of our channel partners. Pobuca Experience Cloud has been especially successful in increasing our customer Loyalty and satisfaction.Nikos KaprosIT Manager Europe South Hellas Gold (Eldorado Gold) has been using Pobuca Employee Experience solutions for some time now and we are extremely satisfied with the level of insight and analysis it provides. We are now able to automate document flows and identify key trends and patterns in our data, which has helped us make more informed decisions that positively impact our business.Argyris PatousiasIT Manager Pobuca Experience Cloud's ability to provide real-time data access and insightful metrics has allowed us to identify areas for improvement and make informed decisions that have positively impacted our operations. With Pobuca Experience Cloud we accessed a CRM & customer segmentation platform that unified all our customer data into a single system offering a seamless Customer Service. Because of this, now, we can engage our customers in a more personalized manner, improving their experience and satisfaction.Christos Drakos IT Director We are thrilled to partner with Pobuca and offer Pobuca Experience Cloud to our customers in Latin America. It helps them take better decisions regarding their CX & Loyalty, while increasing their productivity!Victoria NavazoHead of Finance and Portfolio Partner with Pobuca Join our partner program and offer Pobuca Experience Cloud to your customers. Strategic partnerships: Become a partner Needs Customer Loyalty Customer engagement Customer 360 ° CRM Virtual agents Listen to your customers Business intelligence Needs In-store experience Productivity CX & Loyalty metrics Voice of Customer Advanced analytics & insights Customer Service Needs Company About Pobuca Values Press Events & CSR Partners Needs Join our newsletter Be first to receive free event passes and exclusiveinformation about Customer Experience, Loyaltyand Artificial Intelligence. Needs Follow us Linkedin-in Facebook-f Instagram © Pobuca 2025. All Rights Reserved.Privacy Policy | Cookie Policy | Whistleblowing Policy | Change Cookie Settingsenusen-US1770416641https://pobuca.com

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