https://intercom.com

Intercom: The complete AI-first customer service solutionIntercom is the complete AI-first customer service solution, giving exceptional experiences for support teams with AI agent, AI copilot, tickets, phone & moreIntercom: The complete AI-first customer service solutionblankblankblankblankblankProductFor customersInstant service, exceptional experiencesFin AI AgentMore than a chatbot. Resolves 50% of support volume. Instantly.OmnichannelMeet your customers where they already are.Help CenterHelp customers find accurate answers themselves.For support agents AI-first tools for more efficient agents Inbox Maximize productivity with an AI‑enhanced inbox. Fin AI CopilotMake every agent an instant AI-powered expert.TicketsOptimized to resolve complex issues efficiently.For support leadersTools and insights to empower your teamAI Insights & ReportingPerformance-boosting AI optimization tools.WorkflowsAutomate at scale with our visual builder.Outbound messagingGet ahead of known issues and reduce volume.ResourcesFeaturedThe Intercom Customer Service Trends Report 2024Gripping insights from top companies…How AI is transforming customer service tech stacksTake your tech stack into a new age…Why Intercom?Six reasons to choose IntercomCustomersBrowse real world CS case studiesEventsSign up to hear from industry expertsHelp CenterHow to install, set up & use IntercomIntercom CommunityFind expert answers and inspirationAcademyTake a deep dive course on IntercomBlogCustomer service news and insightsDeveloper HubIntegrate with, or build on IntercomPricingDemoContact salesContact salesSign inContact salesView demoStart free trialThe new ageof customer serviceis AI-firstAI-first is a totally new way to deliver customer service. The entire Intercom platform is powered by AI—so customers get instant support with an AI agent, agents get instant answers with an AI copilot, and support leaders get instant AI insights.Contact salesView demoStart free trialIntercom is the only complete AI-first customer service platformInboxFin AI CopilotFin AI AgentTicketsHelp CenterOmnichannelReportingWorkflowsOutbound MessagingApps & IntegrationsKnowledge HubMaximize productivity with an AI-enhanced inbox.An open letter from our CEO: welcome to the age of AI-firstIn customer service, we all share the same goal: to provide best-in-class customer experiences.AI represents an unprecedented new way—not just to achieve that goal—but to redefine it. Our AI-first platform is built on a single AI system with three major components designed to transform customer service for everyone.AI Agent provides instant, accurate answers for customers 24/7. AI Copilot provides instant, always-on assistance for support agents. AI Analyst (coming in 2024) provides holistic AI insights and recommendations for support leaders.All three learn from every customer conversation to improve the system. That’s what makes Intercom the only complete AI-first customer service platform. And we are determined to make Intercom the best, and the only customer service platform you will ever need.Eoghan McCabe CEO and Co-founderPS. Read our Things we believe page to see our take on the future of Customer ServiceAI-first customer service for customers, agents, and leadersFor customersInstant service, exceptional experiencesLearn moreFin AI AgentProvide 24/7 support and resolve 50% of support volume, instantly. It's so much more than an AI chatbot.OmnichannelDeliver exceptional experiences wherever your customers are.Help CenterHelp customers find accurate answers when and where they need them.For support agentsAI-first tools for more efficient agentsLearn moreInboxMaximize productivity with an AI-enhanced inbox.Fin AI CopilotA personal AI assistant for every support agent.TicketsResolve complex issues quickly with tickets optimized for collaboration.For support leadersTools and insights to empower your support teamLearn moreAI Insights & ReportingRobust reporting and insights for your entire support operation.WorkflowsBuild powerful automations with our no-code visual builder.Outbound messagingSend proactive messages to get ahead of issues and reduce inbound volume.The results speak for themselves, so do our customersLightspeedRead quote by $Lightspeed  The results we have seen with Fin are groundbreaking, double-digit gains in engagement and resolution rates.Sam FordeMerchant Support Manager, ZapietRead quote by Sam Forde  TravelPerkRead quote by $TravelPerkMOORead quote by $MOO  Meeting customer demand has never been smoother, leading to an impressive 98% CSAT.Jeff CardosoVice President Operations, AzazieRead quote by Jeff Cardoso  Culture AmpRead quote by $Culture AmpMONY GroupRead quote by $MONY Group  CodaRead quote by $Coda  Load MoreWe’re leading the competition in every single categoryIn G2’s most recent User Satisfaction Ratings for Customer Service, Intercom rates highest across the board. Based on over 19,000 reviews from real customers.Read the G2 ReportNumber of categories wonIntercom79Freshdesk6ZohoDesk4Hubspot1Zendesk0The complete customer service platformMessengerInbox viewsHelp Center customizationMultiple Help CentersWorkload managementMultiple team InboxesMacrosInbound and outbound phone callsMessenger callsMessenger screensharingInteractive voice responseFin Custom AnswersWorkflows for FinContent targetingMultiple content sourcesPre-built reportsCustom reportsConversation topicsApp StoreAPIs and SDKsCustom rolesCustom objectsCustom actionsCustom eventsSSO & identity managementBanner messagesTooltipsProduct toursSurveys1:1 Posts/ChatsSeriesSimple, transparentpricing for allThe best of AI-first customer service.Free for 14 days. No credit card required.From$29per monthView our pricingThe new age of AI-first customer service starts hereStart free trialUse casesFor customersFor support agentsFor support leadersCompany sizeMid-market / enterpriseSmall businessEarly stageIndustriesFinancial servicesE-commerceSoftware and technologyHealthcareFeaturesBusiness messengerCustomizable botsAutomated answersProduct toursOutbound messagingInboxHelp center articlesApps and integrationsCustomer dataLive chatMobile appsMobile carouselsSeriesTicketsTransactional messagingSurveysPhoneSMSCustomersCodaAtlassianFrame.ioSpendeskSynthesiaBailey NelsonFresh TechnologyHospitableWoltFathomCompanyAboutCustomersCommunity forumCareersNewsroomApp partner programService partner programContact usStatusResourcesBlogWatch a demoAcademyEventsProduct changesApp storeDocsDevelopersBooks and guidesServicesTermsPrivacySecurityYour Privacy Choicesenusen-US1729114501https://intercom.com

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