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Incident Communication & Status Page Software | StatusHubStatusHub helps organizations keep end-users informed during service downtime with hosted, audience-specific status pages and real-time updates.Incident Communication & Status Page Software | StatusHub Features Status Page Customization Company branding Flexible layout options Custom domain & SSL Multilingual status pages See more IT Communication Incident management Maintenance management Notification subscription Embeddable status widgets See more Audience Targeting & Access control Connected hubs Public & private status page Role-based permissions Subscriber management See more Learn more about FeaturesFeaturesEfficient and flexible communication tools for incident and maintenance management Learn more about FeaturesStatus Page Customization Company branding Flexible layout options Custom domain & SSL Multilingual status pages See more IT Communication Incident management Maintenance management Notification subscription Embeddable status widgets See more Audience Targeting & Access control Connected hubs Public & private status page Role-based permissions Subscriber management See more Solutions By industry Education Finance & Regulated Industries Technology & Cloud Services Internet Service Providers Hosting & Data Center Services Managed Service ProvidersBy size Enterprise SMBSolutionsTailored status page solutions by industry and company sizeBy industry Education Finance & Regulated Industries Technology & Cloud Services Internet Service Providers Hosting & Data Center Services Managed Service ProvidersBy size Enterprise SMBAutomations Integrations Monitoring Integrations ITSM Single Sign-On IT Alerting CollaborationFor Developers APIAutomationsSeamless integrations and API access to automate your incident communicationIntegrations Monitoring Integrations ITSM Single Sign-On IT Alerting CollaborationFor Developers APIPricingCompany Blog Privacy Policy Terms & ConditionsCompanyLearn about StatusHub, our insights, and legal information Blog Privacy Policy Terms & ConditionsSupport Contact Us Knowledge baseSupportContact our customer support or find answers in StatusHub knowledge base Contact Us Knowledge baseLoginFree Trial IT Incident Communication& Status Page Software Communicate clearly during downtime, reduce support tickets, and keep customers informed in real time. SCHEDULE A DEMO START FREE TRIAL What is a system status page? A system status page is an end-user-facing platform that allows companies or service providers to communicate in real time about the status of their IT systems, including any ongoing incidents, maintenance activities, or disruptions. It serves as a centralized location for users to check for updates, helping to reduce the volume of support requests and increase transparency regarding system performance and issues. Here is an example of how StatusHub provides efficient IT communication. Key features of incident management solution StatusHub’s features make it easy to keep your customers and team informed during any downtime. Connected Hubs Operate multiple status pages in a way to achieve more relevant communication with end-users and make your incident management process more smooth and precise with the help of the right incident management software. Learn more. Multiple Notification Channels Using a self-service interface on your status page, end users can choose how they receive the automated notifications — through email, SMS, Slack, Microsoft Teams, or WebHook. This approach aligns with ITIL incident management practices by enhancing communication channels and incorporating problem management. Customer support has never been easier. Monitoring Tool Integrations Integrate StatusHub incident management system with your monitoring tools to automate incident creation, or create incidents manually. Public and Private Status Pages Set your status page to private so only members of your company can see it, and protect your private site with SAML 2.0 and OAuth password protection. Ideal for managing incidents within a secure environment. Our platform ensures efficient outage communication and enhances incident lifecycle management. Integrations Automate Your Incident Communication With Tools You Already Use View all Integrations –> Status Page Examples Your status page is the insurance for your customer relationship. Enterprise “Bottomline is at the forefront of making complex business payments simple, smart, and secure.” The company helps thousands of companies, in 92 countries, around the world. View the live status page --> Education Established in 1899, Southwest Texas State Normal School opened its doors in 1903. In 2013, the university's name was changed to Texas State University. Texas State offers more than 200 bachelor’s, master’s, and doctoral degree programs to 38,000 undergraduate and graduate students. View the live status page --> SMB DataVita provides a complimenting suite of Multi-Cloud and Data Centre solutions, ideal for the wide range of public sector organisations as well as bespoke requirements of the private sector businesses we power. View the live status page --> Why you need a status page Add always available and secure status pages to your incident management communication process. A status page can help you: Build company reputation and trust. Improve customer relationships with transparent incident management processes to enhance incident resolution efficiency. Reduce customer service workload. Ease the strain on your support team from emails, calls, and social media backlash during unannounced service outages. Real-time IT incident communication Keep your audience informed with a hosted status page. It stays up even if your servers are down, so you never lose connectivity with your end-users. This reliability is crucial for effective incident response, exemplifying the need for service management tools designed to handle outages with precision. Blog Read all articles --> Product updates StatusHub Q3 2025: Full API v3 Release, Event View, and New Language Support. We closed Q3 2025 with several important updates designed to make StatusHub even more reliable, flexible, and transparent for teams managing IT outage communication.Let’s take a closer look at what’s new Read more –> Incident management How to Maximize the Benefits of a Website Status Page? This blog will explore how to maximize the benefits of a status page, ensuring it enhances user trust, reduces customer support queries, and streamlines incident management. Read more –> Product updates Threaded Notification Emails At the start of the year, we shared some of our main projects for this year. A number are redesigns of elements in StatusHub, the first are new email designs with threaded notifications. Read more –> Product updatesStatusHub Q3 2025: Full API v3 Release, Event View, and New Language Support.We closed Q3 2025 with several important updates designed to make StatusHub even more reliable, flexible, and transparent for teams managing IT outage communication.Let’s take a closer look at what’s newRead more -->Incident managementHow to Maximize the Benefits of a Website Status Page?This blog will explore how to maximize the benefits of a status page, ensuring it enhances user trust, reduces customer support queries, and streamlines incident management.Read more -->Product updatesThreaded Notification EmailsAt the start of the year, we shared some of our main projects for this year. A number are redesigns of elements in StatusHub, the first are new email designs with threaded notifications.Read more --> Frequently Asked Questions 1.  What is incident communication?Incident communication is the process of informing customers and internal teams about outages, service disruptions, or maintenance events. The goal is to communicate effectively with all individuals and groups involved, ensuring everyone receives timely and accurate information. It provides a clear, reliable source of truth so people know what’s happening, what’s impacted, and when it will be resolved. It typically involves status updates, real-time notifications, and post-incident reports.2.   Why is incident communication important?Strong incident communication reduces panic, prevents support overload, and builds long-term trust. When customers see fast, honest updates, they’re far less likely to flood your helpdesk or escalate issues publicly. Many organizations see a drop in support tickets during outages when using a dedicated status page and proactive updates.3.  What are the best practices for incident communication?Communicate early: Acknowledge the issue as soon as possible.• Communicate often: Share updates consistently. Use a status page, email alerts, or team communication tools like Slack or Microsoft Teams to prevent confusion and reduce support tickets.• Be precise and transparent: Explain what’s impacted, how users are affected, and what your team is doing next. Avoid complex technical language unless it’s essential.• Use templates: Pre-built incident templates help streamline communications under stress.• Own the problem: Even if the root cause is external (a cloud provider, a vendor, an upstream dependency), customers want empathy, responsibility, and a clear path to resolution.4.  What should I include in an incident update?Keep updates simple and relevant:• What’s affected• How users are impacted• What your team is doing about it• When will the next update be posted5.  What are the stages of incident communication?Most teams use four common stages:1. Investigating – You’re aware of the issue and analyzing it.2. Identified – Root cause found; fix is in progress.3. Monitoring – Fix deployed; ensuring stability.4. Resolved – Systems are operational again.Clear stage progression prevents uncertainty and reduces follow-up questions.6.  How can I communicate incidents to different customer groups or regions?Use an incident communication platform like StatusHub with audience segmentation. Tool like Connected Hubs lets you:• Set a status page per audience• Send updates to specific customer groups • Avoid sending irrelevant alerts7.  What channels should I use to communicate incidents?Use a mix of channels:• A dedicated status page (private or public)• Email • SMS • Embedded status widget on your website or help center• Internal communication via tools like Slack, Microsoft Teams, etc.A multi-channel approach ensures people don’t miss updates.8.  How do I create incident communication templates?Many status page tools (like StatusHub) let you define and save templates for different services and incident stages (e.g., investigating, monitoring, resolved).  You can pre-fill the text and update crucial details during incidents to save time and reduce stress.9.  How transparent should I be when communicating incidents?Aim for high transparency. Be honest about what you know, what’s unknown, and expected timelines. Transparency builds trust, even when third-party providers may be the cause of the incident.10.  Does a status page replace my helpdesk?No, most customer support tickets are specific topics or issues. A status page will cover events which impact a wider audience of end users. Therefore, a status page broadcasts status updates to an audience at once, while helpdesks handle one-to-one conversations. This should reduce repetitive tickets, freeing your support team to focus on issues that require personal assistance. Ready to get started? Let’s talk Start Free Trial Product Audience Targeting & Access control Status Page CustomisationIT CommunicationConnected HubsFinance & Regulated IndustriesTechnology & Cloud ServicesHosting & Data Center ServicesInternet service providersEducationEnterpriseSMBPricing Company BlogKnowledge basePrivacy PolicyTerms and ConditionsStatus Page ContactSchedule a Demo Integrations PagerDutyPingdomSplunk On-CallUptime RobotSlackMicrosoft Teams+8, view all © 2025 Statushub. All rights reserved. © 2025 Statushub. All rights reserved.enen1772915041https://statushub.io

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