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Home - Samurai Labs Home - Samurai Labs About Samurai Labs Products Case Studies Careers Contact Us close × About Samurai Labs Products Case Studies Careers Contact Us contact@samurailabs.ai The AI that supported over 25,000 people in suicidal crisis. Find out more how you can protect your community Find out more Proactive AIContent Moderation We act before the damage is done By detecting and reducing online abuse you can ensure users’safety and positive experience on your platform, which in turn lowers churn while increasing retention and compliance with regulations. Samurai utilizes a proactive approach to user protection and harm prevention, rather than acting reactively after the damage has already been done.Samurai uses large language models and symbolic reasoning to detect cyberviolence in real-time, achieving even a 10x lower false positive rate than the competition. You can fully automate your moderation or use our AI to complement your current moderation stack, enabling you to stay on top of the constantly evolving landscape of online abuse and regulations. Proactive Moderation Samurai’s Proactive Moderation identifies toxic content within your community and acts autonomously before the damage is done… read more CLOSE Proactive Moderation Proactive Moderation An end-to-end Trust & Safety platform allowing you to both set up a complete moderation workflow as well as to complement your existing solutions. Samurai’s Proactive Moderation identifies toxic content within your community and acts autonomously before the damage is done either by blocking messages, muting a user, or taking other preferred moderation actions with a simple off-the-shelf implementation. It can also send a nudge to users’ attacking others aimed at fostering prosocial behavior. Proactive Moderation is simple and quick both in implementation and everyday use. You can choose predefined presets and configure a product that will work to the highest standards or customize it according to the needs of your unique online community. Both ways provide you with the false positives rate even a 10x lower than the state of art. increases engagement of your online community ensures members of your community respect its guidelines boosts in-app purchases, customer retention and reduces user churn lowers the costs of your content moderation team Request a free demo Toxicity Radar for Brands Toxicity Radar offers a scoring system for advertising channels based on the content of creators and user comments and interactions. read more CLOSE Toxicity Radar for Brands Toxicity Radar for Brands The communication landscape for brands has become more fragmented since the rise of the Creators Economy. On one hand, brands need to be present where their audiences are. On the other hand, they must carefully select communication channels to avoid any potential damage to their reputation. Toxicity Radar offers a scoring system for advertising channels based on the content of creators and user comments and interactions. This tool helps you understand the sentiment within the community when planning and executing a marketing campaign. We prioritize protecting your brand reputation and preventing any potential costly fallout. Rates and assists in selecting suitable channels for your brand. Evaluates risks before launching a campaign. Monitors your advertising channels in real-time and takes proactive measures to mitigate any potential risks to your brand. Provides actionable insights and recommendations to improve brand safety and minimize the impact of potential negative content on your advertising campaigns. Request a free demo Username Moderation According to our research, users with toxic usernames are more likely to exhibit violent behavior and are around 2.2x more likely to have their account suspended by moderators. read more CLOSE Username Moderation Username Moderation According to our research, users with toxic usernames are more likely to exhibit violent behavior and are around 2.2x more likely to have their account suspended by moderators. Leaving usernames unmoderated might legitimize toxicity and encourage others to follow, while preventing users from naming themselves in such a way sets the tone from first engagements within your community. It’s the most effective solution for guarding your communities against disruptive, toxic and illegal identities. We take our proactive Neuro-Symbolic approach to detect hidden meanings in usernames and to find the original attempt at creating a toxic username. Samurai ensure your communities are free from creative adversarial attacks, while moderating offensive identities that could disengage other users or incite further abuse. reduces the number of aggressive actors in your community reduces churn related to toxicity increases the health score of your online community fosters a healthy community from the very beginning Request a free demo Samurai Proactive AI Solutions Discover our products and join usin building a safer online world today Filter or keyword-based methods are inefficient & inaccurate. Samurai AI consisting of LLM and symbolic reasoning candiscern subtle nuances of communication from context to intent.We provide end-to-end autonomous moderation tools andvarious levels of automation while freeing up the moderatorsto focus on growth and community engagement. The benefits of Samurai’s proactive moderation We prevent: User churn Self harm & suicidal behaviors Abuse of users & sexual harassment We ensure: The safety of users Protection of Brand reputation Compliance with government regulations We boost:  In-app/in-game revenue User engagement and retention Positive user experience We are industry experts speaking your language Every community has different needs, which is why we developedmodels of detection such as profanity, sexual remarks and harassment, personal attacks, threats, cyberbullying, or suicidal ideation and we are able to create custom ones tailored to your community requirements.As a leader in proactive moderation we have developed a product that addresses the demands identified by the market rather than providing a universal solution for everyone. Enterprises Gaming & Esports Online Communities& Social Media Education CX Platforms Advertisement schedule a free consultation Case Studies We support various businesses in their efforts to moderate online speech. Read our recent case studies and find out how we help our clients all over the world. Webex by Cisco [ Proactive Moderation ] Keeping schools and online learning safe by monitoring spaces and 1:1 chats to detect hostile or inappropriate conversations. The purpose of Samurai is to detect and prevent violence, making it an essential asset for educational institutions that use platforms such as Webex for remote learning and communication. Moreover, it has a positive impact on the schools’ reputation. By showcasing a reduced incidence of aggressive behavior, institutions can attract parents; preference and potentially  enhance students’ performance in international educational rankings. read full case study GTA Online Discord Community [ Proactive Moderation ] Keeping a top gaming community safe from toxicity and cyberbullying by identifying 30% more cases of community guidelines violations ● Over 130 violations of Community Guidelines were detected by Samurai Guardian each day ● 30% more Community Guideline violations were detected by Samurai Guardian and would be automatically removed when compared to human moderators. ● Less than 3% of Community Guideline violations were removed by moderators without being detected by Samurai Guardian. read full case study Freedom Games [ Username Moderation ] Samurai’s Username Moderation detected over 12000 toxic usernames since the launch of a new game title during the game’s first months on the market Over 3 months we processed over 340,000 usernames coming from Freedom Games. Some of them contained two or more identical usernames. After removing them, circa 270,000 unique usernames remained, out of which circa 12,000 were detected as toxic. It means that 4.27% of all username attempts were blocked because of violating the community standards. Our data-based analysis shows that we successfully detected 88.8% of all toxic usernames (recall) with a precision of 99.22%. read full case study Nesta Innovation Agency [ Proactive Moderation ] Conducting counter-speech interventions powered by AI to reduce toxicity and community violations on Reddit The main objective of our experiment was to test whether the level of cyberviolence on Reddit can be significantly decreased by community-driven, counter-speech interventions conducted by users in partnership with Artificial Intelligence. read full case study Movie Games [ Proactive Moderation / Toxicity Radar for Brands ] Preparing a toxicity analysis of the official Discord communities for two adult games and preparing a bot for autonomous proactive moderation adapted to these adult communities. Even if your game does not have a huge community focused on Discord, or you have a community that allows a lot of content that is not allowed on other servers – Samurai can help you. Thanks to toxicity verification and automatic moderation, you can effectively increase player retention and satisfaction when playing the game. read full case study International Network Against Cyberhate (INACH) [ Proactive Moderation ] Bringing real-time counterspeech to the darkest corners of the web in order to evaluate students after completing the online course Samurai Labs together with INACH created an exercise for the participants of a counter speech course in which AI delivered cases of hate speech in real-time on 4 chan with a high precision. Thanks to its ability to scan millions of conversations within seconds, the most important needs of the course were addressed and the following value was created: The possibility of evaluating the knowledge of trainees on real cases, straight after completing the course Enabling people to test themselves and make real impact in the digital world with the acquired knowledge The ability to positively model discussions on the web without the need to manually search for hate speech threads, saving time and hussle read full case study HateLab (Cardiff University) [ Toxicity Radar for Brands ] AI Monitoring and Preventing Anti-Immigrant Hate on Social Media After Brexit Call Samurai was engaged to develop AI models and analyze posts on Twitter and YouTube to detect violent speech acts against Poles. At the latter stage of the project Samurai’s data aim to power up HateLab custom dashboard for better measuring violence before and after Brexit, alerting authorities to trends and immediate threats. read full case study James Walker – AI Guardian of Men’s Rights Subreddit [ Proactive Moderation ] Reducing personal attacks and cultivating healthier communities with autonomous counterspeech on Reddit After analyzing the data, it turned out that without the help of penalties and bans, James reduced the subreddit’s aggression level by 19%. Moreover, the antisocial activity of those who received the interventions decreased in other Reddit groups as well. There is reason to suspect that the interventions had a positive impact on overall user behavior rather than just motivating the audience to find another place to attack others. read full case study Khoros [ Proactive Moderation ] Autonomous removal of offensive content from communities without exposing moderators to this stressful material and creating healthier and more positive communities. Samurai Labs and Khoros faced the challenge of solving the issue and creating a system that would protect not only community’s users from harmful content, but also take care of the mental health of moderators who are most exposed. read full case study see all case studies What our customers and partners say See why our clients and partners valuecooperation with us Overcoming hate speech is one of the greatest challenges in the modern world. However, the knowledge of psychologists and sociologists is not sufficient to effectively confront it. We often feel helpless when we see the flood of online hate. The actions of Samurai Labs restore hope that we can do something. When we combine scientists’ knowledge of how to change human behavior with sophisticated AI, we can not only interpret reality – but also change it. Change the behavior of specific haters who destroy our public life. Michal Bilewicz Professor, University of Wroclaw Samurai’s models allowed us to keep a better eye on our channels and more effectively moderate given our limited resources. Samurai’s detection is precise and reliable allowing us to be more confident in our moderation Omar Wazzan Founder, GTA Online Samurai Labs’ innovative approach has proved to be very accurate in detecting cyberbullying and internet aggression. The technology that they are developing will form an important part of our Online Dashboard. Matthew Williams Director, HateLab Samurai Labs developed an AI driven platform for us that gives the basis of the final exercise our trainees need to finish to receive their certificates. This platform links our trainees completely anonymously to real life instances of cyber hate where they can directly practice what they have just learnt in a safe and practical manner. Tamas Berecz General Manager, INACH We partnered with Samurai Labsto detect potentially offensive content, which is automatically removed from communities without exposing moderators to this stressful material, ultimately creating healthier and more positive communities. Dave Evans Product Manager, Khoros About Samurai Labs We’re leading the wave of proactive moderation We are committed to shaping a digital landscape where safety and positive engagement thrive and go side by side with achieving business goals such as boosting our clients’ retention, revenue and reducing their customer and employee churn.We are a seasoned research lab offering Neuro-Symbolic AI technologies committed to shielding communities, enterprises, and children from harmful conduct online with over 20 years of experience in developing Samurai’s proprietary technology. So far, our team has developed tools for European law enforcement agencies to fight pedophilia, hate speech, and child trafficking online. +20 years of experience in deep-tech International team of +35 experienced AI developers, psychologists and business representatives Headquartered in San Francisco bay area contact us Samurai’s Unique Approach: LLMs + Symbolic Reasoning In contrast to bare deep learning or bare symbolic systems, we harness a neuro-symbolic approach to AI, which takes the best from both worlds. Combining large language models (LLMs) and symbolic reasoning imbued with the knowledge of domain experts allows us to achieve exceptional precision enabling proactive moderation, and allows you to follow and understand the specific reasoning behind each decision it makes. When cyberviolence is detected, it can act immediately, step in on its own, or even alert moderators before any harm is done. This approach makes a huge difference compared to the old keyword detection methods and it’s much faster and more accurate than manual moderation.The technology created by Samurai Labs is protected by 6 patents granted by the United States Patent Office. Contact us Samurai saves lives with One Life Project The goal of the One Life Project is to prevent suicidal behaviors through a network of support for people in crisis, whom we arereaching using neuro-symbolic algorithms, analyzing millions of online conversations, and utilizing the experience of suicidologists and psychologists. So far, we provided help to over 25,000 users in crisis on Reddit, reaching out to them with supportive intervention. about one life case study Media about Us Keep up with the latestnews from our Lab We share knowledge at the intersection of artificial intelligence, psychology and business. Here you will find research articles prepared by our employees and partners, as well as content describing trends, challenges and benefits relevant to our community. Blog read more Research read more First name* Surname* Business email* Business mobile* I agree to the Privacy Policy and to store and process the personal information submitted above to contact me and provide me with the content requested. * (required) I agree to receive marketing communication from Samurai Labs (newsletter, information about products, promotions or news). Schedule a free consultationwith our expert Take the first step to make the change in your company with just a little effort. Our representative will contact you within 24h after submitting your request. Marek Friedman Chief Growth Officer . . USA Samurai Labs Inc. 548 Market Street #90321 San Francisco, CA 94104 Poland Samurai Labs Sp. z o.o ul. 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