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Knowledge Ops Platform for Employee Training & Support | ScreenStepsCapture, share, and manage complex knowledge with the world's first AI-powered Knowledge Ops Platform. Learn how it works.Knowledge Ops Platform for Employee Training & Support | ScreenSteps Support Sign In Demo Videos Contact Us Solution Platform Discover the Knowledge Ops Platform difference. Framework The Secret Sauce Learn a new way to work, train, and support employees. Implementation Launch confidently with one-on-one support at every step. All Features Check out the platform features catalog for quick reference. Discover the Difference Use Cases Industries Contact Centers Reduce training and escalations with better knowledge. Credit Unions Better member experiences start with confident employees. Farm Credits Passkey Partner Create an internal Google for every employee question. Banks Better customer satisfaction starts with confident employees. Objectives Employee Performance Empower expert employees with Knowledge Ops. Employee Training Train and onboard faster with Find & Follow. Digital Transformation Roll out new tools and software without the headache. Change Management Adapt to changes, big and small, on the fly. Internal Operations Streamline operations with a Knowledge Ops Strategy. Customer Self-Service Turn every user into a Super User with better support. Succession Planning Don’t let operational knowledge walk out the door. Customer Success Stories Learn how Knowledge Champions are succeeding with ScreenSteps. Explore Customer Stories Resources Where to Start What is Knowledge Ops? Learn the behaviors, tools, and teams of a Knowledge Operations Strategy. What is Find & Follow? Discover the framework that empowers expert employees. Knowledge Ops Maturity Model Evaluate your knowledge transfer strategies and learn how to level up. Demo Videos See the Knowledge Ops Platform in action with 16 demo videos. All Resources Weekly Webinars Register Now! See upcoming & on-demand webinars from the ScreenSteps team. User Groups Connect and learn from other ScreenSteps users. Find & Follow Book Reduce burnout and improve performance – get your copy now! Free Courses Enroll in courses designed to empower knowledge champions. Substack ScreenSteps CEO Greg DeVore's personal blog. Learning Center Resources to help you improve employee training & performance. Blogs Insights and tips on all things knowledge transfer. Videos Tips, tricks, and best practices from the ScreenSteps team. Guides + eBooks Deep dive into training & operational knowledge resources. Partner Program Let's transform the way teams work and train together. Find & Follow Reduce Supervisor Burnout and Improve Employee Performance. Get the Find & Follow Book Pricing Get a Demo Solution Platform Discover the Knowledge Ops Platform difference. Framework Learn a new way to work, train, and support employees. Implementation Launch confidently with one-on-one support at every step. All Features Check out the platform features catalog for quick reference. Discover the Difference icon-arrow-right-2 Use Cases Industries Contact Centers Credit Unions Farm Credits Banks Explore Customer Stories icon-arrow-right-2 Objectives Employee Performance Employee Training Digital Transformation Change Management Internal Operations Customer Self-Service Succession Planning Explore Customer Stories icon-arrow-right-2 Resources Where to Start What is Knowledge Ops? What is Find & Follow? Knowledge Ops Maturity Model Demo Videos Get the Find & Follow Book icon-arrow-right-2 All Resources Weekly Webinars User Groups Find & Follow Book Free Courses Substack Learning Center Blogs Videos Guides + eBooks Partner Program Get the Find & Follow Book icon-arrow-right-2 Pricing Get a Demo Train and support employees with better knowledge sharing Create dynamic digital guides that employees can find and follow with ease. Get Started With a Demo Watch Platform Videos Watch the video! What makes a Knowledge Ops Platform different? When organizations rely on tribal knowledge, chaos ensues If an employee doesn't know how to perform a task or solve a problem, what do they do? Go digging in SharePoint, Teams, or "the binder" Shoulder tap their neighbor or manager Guess and hope for the best But when teams move to guided knowledge, employees thrive To empower every employee to act like an expert, employees need access to knowledge resources that they can: Find in 5 seconds or less Follow without needing to ask for assistance Apply, even while interacting with a member or customer ScreenSteps is the world's first Knowledge Ops Platform ScreenSteps isn't your grandmother's knowledge base. The AI-powered platform is designed to help teams quickly capture, design, and manage complex knowledge in a way that empowers confident employees, no matter their experience. Faster training Less stress for managers & employees Fewer questions & mistakes More consistent customer experiences Get Started With a Demo Discover what a Knowledge Ops Platform can do for your team Get Started With a Demo Get knowledge out of heads and into digital guides that support employee performance With a ScreenSteps Knowledge Ops Platform, teams can capture experts' knowledge, design resources that support employee performance, and ensure knowledge is always up-to-date. Capture experts’ knowledge that everyone needs Use AI and rapid-authoring tools to quickly get knowledge out of heads and into employee help guides. Design guides that are easy to find and follow Create dynamic articles, decision trees, and interactive checklists that walk employees through complex and changing procedures. Maintain info for accuracy and peace of mind Leverage analytics, feedback loops, and in-app notifications to ensure your knowledge stays accurate. Get knowledge out of heads and into digital guides that support employee performance With ScreenSteps, organizations can quickly capture experts' knowledge, design resources that guide employees through complex tasks, and develop systems that ensure knowledge maintains accuracy. Capture experts' knowledge that everyone needs Use AI and rapid-authoring tools to quickly get knowledge out of heads and into employee help guides. Design dynamic guides that are easy to find and follow Create articles, decision trees, and interactive checklists for complex and changing procedures. Maintain accurate knowledge for peace of mind Leverage analytics, feedback loops, and in-app notifications to ensure your knowledge stays accurate. Knowledge Ops Platform Core Features Create findable, followable, and scannable knowledge resources that employees love When employees have trusted resources they can rely on, they work like experts. ScreenSteps is designed to make it easy for teams to quickly capture, share, and manage operational knowledge. AI knowledge capture → Get knowledge out of heads and into guides fast with AI and integrated knowledge capture tools. Micro-courses → Train, cross-train, and upskill employees faster with custom courses & learning paths. Interactive guides → Share knowledge that accounts for every nuance with articles, checklists, and decision trees. Integrate with any web-app → Deliver knowledge right where employees work with the browser extension, APIs, and integrations. Change notifications → Keep everyone on the same page with in-app notifications pushed to any user or group. Feedback loops → Optimize and update knowledge with comments, requests, and usage reports. Explore All Platform Features → Change the user behavior, change the organization outcome Knowledge Operations isn't just about new technology. It's about changing the way organizations work. Here's what organizations experience with ScreenSteps and the Find & Follow Framework: 0% Drop in training expenses 0% Drop in training time 0% Drop in average hold time 0% Drop in task time The Find & Follow Framework turns knowledge into action, empowering teams to scale, change, and adapt with fewer mistakes. Discover what your team can achieve with Find & Follow → "This platform has been a real game-changer. It's helped us grow employee expertise and create a remarkable member experience." — Alaska DelaireInformation Technology Support Specialist, connectFirst Credit Union "Making updates to our troubleshooting guides is seamless and working with the ScreenSteps team is an absolute dream." — Jason Mercer-PottingerOperations Director, Baxter Healthcare "ScreenSteps has been so great to work with. You're my right hand and my left hand." — Lori BrightTraining & Development Manager, Binswanger Glass Achieve amazing things with aKnowledge Operations Platform When organizations change the way they capture, transfer, and maintain operational knowledge, amazing things start to happen. Boost Employee Metrics → Help employees work faster and accurately with guides that reduce errors and eliminate guesswork. Train and Upskill Faster → Speed up learning by giving employees step-by-step guides and courses they can follow on their own. Navigate Digital Adoptions → Support digital transformations with easy-to-follow guides that reduce confusion and increase adoption. Build Change Resilience → Equip your workforce to adjust quickly with guides that help them stay consistent through change. Create SaaS Superusers → Provide customers with the self-service resources they need to succeed, without relying on support. Ensure Easy Successions → Capture essential knowledge before roles change so your team runs smoothly without disruption. ScreenSteps Implementation SupportGood news: We'll do the heavy lifting and get your Knowledge Ops Platform launched fast Getting started is easier than you think. We offer three implementation plans to help your team plan, build, and launch your Knowledge Ops Platform quickly and with immediate impact. Here's what the Accelerated Plan looks like: Give us your procedures Send us all of your current documentation and talk us through any undocumented procedures. We'll design guides & courses Using ScreenSteps AI and our knowledge expertise, we'll design guides and courses your employees will love. Launch resources to your employees We'll assist in launching to employees and get contributors comfortable creating more knowledge resources. Explore All Implementation Plans ScreenSteps Implementation Support Good news: We can do the heavy lifting and get your Knowledge Ops Platform launched fast Getting started is easier than you think. We offer three implementation plans to help your team plan, build, and launch your Knowledge Ops Platform quickly and with immediate impact. Here's what the Accelerated Plan looks like: Give us your procedures Send us your current documentation and talk us through any undocumented procedures.  We design guides & courses Using ScreenSteps AI and our knowledge expertise, we'll design guides and courses your employees will love.  Launch resources to staff We'll assist in launching to employees and get contributors comfortable creating more knowledge resources.  Explore All Implementation Plans → See how Knowledge Champions are transforming organizations with ScreenSteps Explore stories of real teams who are adapting to change, reducing training time, and improving employee performance with ScreenSteps.  Credit Union Supports Loan Officers With Guided Workflows → How Desert Rivers Credit Union created 11 loan execution workflows, arming confident new loan officers.  Farm Credit Deploys Fiserv With Guided Knowledge → Learn how Farm Credit of the Virginias leveraged ScreenSteps to prepare for tech transformations. Salesforce Rollout With Find & Follow Deflects 4,500 Questions → Learn how this company rolled out Salesforce to 250 employees with Find & Follow training.  Explore All Customer Stories Get Started With a ScreenSteps Demo Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations. Get a Demo icon-arrow-right-2 Get Started With a ScreenSteps Demo Schedule a 30-minute demo with the ScreenSteps team to learn how a Knowledge Ops Platform can transform your training and operations. Get a Demo icon-arrow-right-2 Watch Platform Videos Explore the Knowledge Ops Platform with our library of 16 platform demo videos. Watch → Explore Learning Center Get tips, insights, and best practices for better employee training and performance support. Explore → PO Box 801, McLean VA 22101P: (866) 275-7856 Manage Preferences Why Screensteps Full Solution Platform Framework Implementation Integrations Resources Pricing Learning Center Webinars Book Substack Customer Stories Partnership Program Our Company About Us Careers Contact Support Get Started Schedule a Demo Watch Demo Videos Request Trial Account © 2025 ScreenSteps. All Rights Reserved. Terms of Service | Privacy Policy | GDPR DPA | US DPA | Manage Preferencesenenhttps://screenstepslive.com

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