https://omilia.com

Omilia Conversational Intelligence | Conversational AI solutionsOmilia provides innovative AI-Driven conversational solutions for contact centers. Delivering a human-like, exceptional experience for customers. Book a demo.Omilia Conversational Intelligence | Conversational AI solutions Close Omilia Cloud Platform Conversational Voice Conversational Chat Contact Center Security Conversational Insights AI Agent Assist Industries Automotive Finance Insurance Retail Travel and Hospitality Utilities Use Cases Customer Care HR Assistance IT Support Quick Service Restaurants Resources ROI Calculator News Blogs Case Studies Downloads Support Omilia Cloud Platform+- Omilia Cloud Platform Omilia Cloud Platform The only Conversational AI Unified Native Platform Conversational Voice Advanced voice AI assistants engaging in natural, end-to-end conversations. Conversational Chat Advanced chat AI assistants engaging in natural, end-to-end interactions. Contact Center Security Voice biometric verification and multi-layered anti-fraud mechanisms to keep your customers safe. Conversational Insights Data analytics and insights to understand customer needs and optimize your applications. Agent Assist Real-time assistance to help your agents address customer needs swiftly and effectively. Workforce AI Transform Every Conversation into a Quality Insight Agentic AI Agentic AI Adoption Framework for Enterprise Contact Centers ROI Calculator Calculate your ROI from Conversational AI Access Now Industries+- Industries Financial Services Providing secure and personalized customer service for digital transformation. Insurance Providing exceptional service experiences for customers wherever and whenever they need it. Utilities Exceeding customer expectations, reducing waiting times, and lowering costs. Retail Improving the customer experience and boosting loyalty. Automotive Transforming service to drive loyalty and stay ahead in a competitive market. Travel and Hospitality Improving the customer journey to enhance guest loyalty and satisfaction. Healthcare Boost New Patient Acquisition and Increase Patient Satisfaction with AI. Government Powering smarter, more accessible public services. eBook How can AI pay for your contact center cloud migration? Download Use Cases+- Use Cases Customer Care Automating customer service across all channels to cut costs, reduce agent churn and deliver exceptional customer experiences. IT Support Optimizing IT support efficiency for streamlined issue resolution and user assistance. HR Assistance Empowering your workforce to boost employee satisfaction and HR efficiency. Quick Service Restaurants Automating the Drive-Thru to improve the guest experience, boost sales and drive profitable growth. Analyst Report Omilia named a Leader in Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment Download Resources+- Resources ROI Calculator See the financial benefits of implementing Conversational AI into your organization. Case Studies Read how our customers are effectively providing customer service excellence. Downloads White paper, eBooks, analyst reports and more. Blog Keep up to date on the latest views on Conversational AI and customer service excellence. News Stay up to date on the hot topics and what everyone’s reading about in Conversational AI. Analyst Reports Stay informed with expert insights on Conversational AI and Industry trends. Analyst Report 2024 Gartner® Market Guide for Conversational AI Solutions Download Company+- Company Company Redefining human-to-machine communication experiences Contact Us Speak with our CAI specialists for insights, solutions and answers to all your questions. Partners Explore our worldwide network of top business and technology partners. Events Join us at live conferences or webinars around the world. Careers Develop your career in Conversational AI and join us on our mission. News Omilia Announces Launch of Pathfinder Learn more Support Automate with Engage with Delight with Conversational AI AI-powered automated service that fulfills more customer requests with a better-than-human experience. AI-Driven Customer Service Automation First-class Service from the Power of Conversational and Generative AI A leader in Conversational AI, helping enterprises with large contact centers and customer service operations to use the power of AI to automate customer service, reduce the risk of fraud, and enable agents for success. Automate Customer Service Reduce Fraud Risk Empower Agents Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design An integrated native platform, specialized for customer service automation, that can be quickly and securely customized and deployed to provide better-than-human self-service experiences that surpass customer expectations. Fast Time to Value Anti-Fraud Protection Enterprise-Grade Truly Omnichannel Customer Service by Design Omilia Cloud Platform Customer Service by Design Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design Specifically architectured to give you control of your data privacy and security. Anti-fraud measures provide peace of mind, and flexible deployment options mean you can control and scale your business. Enterprise-Grade Enterprise-Grade Specifically architectured to give you control of your data privacy and security. Anti-fraud measures provide peace of mind, and flexible deployment options mean you can control and scale your business. Specifically architectured to give you control of your data privacy and security. Anti-fraud measures provide peace of mind, and flexible deployment options mean you can control and scale your business. Enterprise-Grade A single platform enables omnichannel conversational experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers. Truly Omnichannel Truly Omnichannel A single platform enables omnichannel conversational experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers. A single platform enables omnichannel conversational experiences across voice (IVR), chat, messaging apps, mobile apps and smart speakers. Truly Omnichannel Low/no-code tools and out-of-the-box bots reduce development effort by as much as 80%, so you can implement Conversational AI applications in weeks and achieve quicker time to value. Fast Time to Value Fast Time to Value Low/no-code tools and out-of-the-box bots reduce development effort by as much as 80%, so you can implement Conversational AI applications in weeks and achieve quicker time to value. Low/no-code tools and out-of-the-box bots reduce development effort by as much as 80%, so you can implement Conversational AI applications in weeks and achieve quicker time to value. Fast Time to Value Reduce fraud risk and prevent malicious attacks from breaching your contact center, with our multi-layered anti-fraud mechanisms and intelligent authentication solutions. Anti-Fraud Protection Anti-Fraud Protection Reduce fraud risk and prevent malicious attacks from breaching your contact center, with our multi-layered anti-fraud mechanisms and intelligent authentication solutions. Reduce fraud risk and prevent malicious attacks from breaching your contact center, with our multi-layered anti-fraud mechanisms and intelligent authentication solutions. Anti-Fraud Protection Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design Designed specifically for voice and digital customer service, our Virtual Assistants provide better-than-human understanding to engage customers and achieve over 90% task completion rate. Customer Service by Design An integrated native platform, specialized for customer service automation, that can be quickly and securely customized and deployed to provide better-than-human self-service experiences that surpass customer expectations. Fast Time to Value Anti-Fraud Protection Enterprise-Grade Truly Omnichannel Customer Service by Design Omilia Cloud Platform An integrated native platform, specialized for customer service automation, that can be quickly and securely customized and deployed to provide better-than-human self-service experiences that surpass customer expectations. Omilia Cloud Platform Trusted by Enterprises Around the World Success Stories Agentic AI Adoption Framework for Enterprise Contact Centers Flip the switch to agentic AI on your terms, with no blind leaps of faith.   Learn more All-in-One Customer Service Solution Our suite of products seamlessly integrate, creating a cohesive and powerful solution for your customer service needs Unified Native Platform Seamlessly integrated NLU, STT, and TTS Conversational Voice & Chat Advanced voice and chat AI assistants engaging in natural, end-to-end conversations. Contact Centre Security Voice biometric verification and multi-layered anti-fraud mechanisms to keep your customers safe. Conversational Insights Data analytics and insights to understand customer needs and identify where to optimize your applications. Agent Assist Real-time assistance to help your agents address customer needs swiftly and effectively. Workforce AI Call quality management analyzes all human and bot calls for an “X-ray” into where and how calls can be improved. The business impact for you Rapid ROI Cut costs by automating self-service, free up agents to focus on high-value tasks and achieve rapid time to value and ROI. Protected Contact Center Protect customers with anti-fraud solutions and guarantee your regulatory adherence and data sovereignty. Delighted Customers Provide quick, reliable and personalized service that your customers demand, when and where they need it. Omilia Proven Results 96% Intent Understanding Accuracy 70% Less Development Effort 91% Task Completion Rate (TCR) 30% Average Containment Increase Resources Analyst Report Gartner Voice of the Customer for Enterprise Conversational AI Platforms 2024 Read More Case Study AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service Read More Guide The Smarter, Faster Path to Future-Proofing Your Contact Center at Cost-Neutral TCO Learn More Robust data privacy and security standards guarantee your regulatory adherence and data sovereignty. Gartner Peer Insights 01/06/2024 Reviewer Role: Engineering - Other Company Size: 10B - 30B USD Industry: Banking Industry Customer-Centric Vendor Provides Exceptional Service Overall, a very positive experience. Vendor is very receptive of their customer feedback. Very good customer service. Read More 24/07/2024 Reviewer Role: IT Services Company Size: 10B - 30B USD Industry: Banking Industry Omilia Pushes Boundaries With Advanced Voice Recognition Technology Every employee of Omilia I came into contact with is proud of their company and wants every engagement to be a successful one. Read More 05/07/2024 Reviewer Role: IT Company Size: 10B - 30B USD Industry: Energy and Utilities Industry Build Agile Business Solutions with Omilia Our overall experience with implementing with the Omilia project team was excellent. They quickly understood our requirements and also offered feedback and potential room for improvement. Read More 05/07/2024 Reviewer Role: IT Company Size: 10B - 30B USD Industry: Energy and Utilities Industry Project Team Delivers on Complex Automation: A Discussion Collaboration with the project team and their ability to deliver on complex use case requirements such as multi intent transaction automation, alpha-numeric, and multi-language, allowed us to achieve deployment with faster speed to market. Read More 05/07/2024 Reviewer Role: IT Company Size: 1B - 3B USD Industry: Banking Industry Clients Thrive with High-functioning Network System Stable network that works great for the self-service of our client's needs. Seamless workflow when changes are needed to update intents Read More 11/07/2024 Reviewer Role: IT Company Size: 10B - 30B USD Industry: Travel and Hospitality Industry Omilia Delivers Superior Support and Quick Deployment Omilia has gone above and beyond to meet our needs. Our deployment was quick, and the support was excellent. Read More 11/07/2024 Reviewer Role: IT Company Size: 10B - 30B USD Industry: Travel and Hospitality Industry Omilia's IVR provides superior architecture and development tools We have been very impressed with Omilia's IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised. Read More 11/07/2024 Reviewer Role: Engineering - Other Company Size: 10B - 30B USD Industry: Banking Industry Omilia's Highly Efficient Voice Processing and Response Capabilities Omilia has been very responsive to issues and questions we have had through the entire process. Read More 15/07/2024 Reviewer Role: Operations Company Size: 250M - 500M USD Industry: Energy and Utilities Industry Omilia Delivers on Complex Use Cases with On-Time Delivery Omilia teams were able to deliver on complex use cases quickly, helping us meet our delivery schedule. They continue to collaborate closely with our teams on IVR optimizations. Read More 15/07/2024 Reviewer Role: Customer Service and Support Company Size: 10B - 30B USD Industry: Manufacturing Industry Omilia's AI: Delivering Enhanced Customer Solutions Excellent experience. Leveraged Omilia to deliver an improved customer experience. Read More 16/07/2024 Reviewer Role: Operations Company Size: 250M - 500M USD Industry: Travel and Hospitality Industry Omilia Offers Top-Notch Performance in Initial Market Testing Omilia has been a great partner from the first POC test to market test. Read More 17/07/2024 Reviewer Role: Product Management Company Size:enenhttps://omilia.com

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