https://amctechnology.com

Interaction Orchestration CTI Platform | AMC Technology's DaVinci - Interaction Orchestration CTI Platform | AMC Technology's DaVinciCX organizations use AMC Technology's DaVinci to unify systems, trigger workflows and provide seamless customer interactions...Interaction Orchestration CTI Platform | AMC Technology's DaVinci - Interaction Orchestration CTI Platform | AMC Technology's DaVinci How it WorksDaVinci Toolkit & ServicesThe DaVinci ToolkitProfessional ServicesPricingWhy We’re DifferentWho We HelpAgent Experience TourTechnical DetailsArchitectureOnboardingTrust & SecuritySupportDaVinci AI Starter KitsAI Starter Kit for Microsoft DynamicsAI Starter Kit for SCVUse CasesDaVinci Use CasesAppointment SchedulingBilling and Payment InquiriesCitizen EngagementCrisis Management & NotificationsCustomer SupportLead GenerationLoyalty Program ManagementOrder FulfilmentTechnical SupportSee Key Benefits for Industry LeadersCX LeadersIT LeadersSales LeadersSolution ArchitectsOrchestration OverviewDeployment OrchestrationIdentity & Access ManagementData ManagementExperience OrchestrationEvent Driven ArchitectureEnterprise Application FrameworkExplore the DaVinci ToolkitIntegrationsCRMEpicMicrosoft DynamicsOracle CX SalesOracle CX ServiceOracle SiebelSAP CRMSAP Sales CloudSAP Service CloudSalesforceSalesforce Service Cloud VoiceServiceNowZendeskCommunicationAmazon ConnectAlvariaAvayaCiscoFive9Genesys CloudMicrosoft TeamsNICE CXoneRingCentralTwilioTwilio FlexBrowse All Apps →See DaVinci in Your EnvironmentExplore Proof of TechnologyResourcesResourcesResource HubBlogDatasheetsCustomer StoriesFAQsTestimonialsVideosWant Industry Leading Insights?CX News Straight to Your InboxGet the DetailsBOOK DEMO DaVinci Toolkit: A hybrid blend of custom-built and pre-built solutions for feature-rich flexibilityDaVinci Toolkit delivers CX leaders and solution architects with extensive control over user experiences, and simplifies and accelerates deployments.Explore The DaVinci ToolkitYour Whole Customer Experience Ecosystem Within one ToolkitIdentity & Access ManagementData ManagementEvent-Driven ArchitectureEnterprise Application FrameworkManage your CX users, and utilize profiles to organize them with the access they need. Utilize authentication processes across all your apps like SSO, OKTA, and more.Unify data while keeping it secure because AMC Technology’s DaVinci never stores or transmits customer data to cloud services. Even train LLMs for AI, while keeping the data within the confines of your business environment.Respond to customer needs in real-time by triggering events between decoupled apps (like alerting reps of a customer action in CRM). Easily make improvements or changes to parts of your system, without breaking the full structure.Utilize a tech stack that provides the platform, library of pre-built apps to leading CX apps and the ability for organizations to build their own apps. Use your own developers or utilize Microsoft’s Low Code No Code Power Platform.The DaVinci ToolkitSee how each component of the toolkit enables the building and deployment of customer & agent experiencesThe DaVinci ToolkitBusiness Use CasesUI Layout ManagementExperience OrchestrationAIDeployment OrchestrationThe DaVinci ToolkitA Full ToolkitDaVinci is a toolkit that gives CX leaders and solution architects the ability to meet the wide range or requirements for customer experience initiatives.Separating customer requirements from specific vendor features for improved CX and IT outcomes. A layered approach of pre-built, low code/ no code and completely custom DaVinci apps to cover every use case from basic to highly complex.Business Use CasesBusiness Use CasesMade to tackle specific business challenges head-on, DaVinci orchestrates specific use cases for better customer experience management in lead generation, order fulfilment, customer support, appointment scheduling and more.UI Layout ManagementUI Layout ManagementHave deep control to tailor agent UI to match their unique workflow preferences and optimize productivityExperience OrchestrationExperience OrchestrationDaVinci’s event-driven architecture and enterprise application framework along with the largest collection of pre-built apps for leading CRM and contact center solutions gives CX leaders and solution architects complete control of the user experience.AIArtificial IntelligenceTrain AI models with interaction data processed by DaVinci within your business applications for AI like predictive & sentiment analysis, chatbots, etc. Learn how you can get started with AI & DaVinci HERE. Deployment OrchestrationDeployment OrchestrationDaVinci simplifies and accelerates deployments of interaction management solutions through the following infrastructure services; identity and access management, and data management with day 1 data protection.Purpose built for business leaders responsible for customer experience and the technical experts who support and enhance it.Solution ArchitectsIT LeadersContact Center & CX LeadersSolution ArchitectsSolution Architects use AMC Technology’s DaVinci toUnify, Customize & Elevate Your Tech StackIncrease the flexibility in application development to design with pre-built apps, low code/ no code, or custom apps.Confidently integrate systems without compromising on data security with a robust data protection-focused platform.Utilize event-driven orchestration to trigger actions based on real-time, contextual data for proactive solutions.IT LeadersIT Leaders use DaVinci toEffectively Monitor & ManageRest assured with top-notch security with day 1 data protection. Plus, all data remains within the organization minimizing external threats.Simplify user management and integration with IAM (identity & access management) for smooth onboarding and offboarding.Gain a comprehensive integration with IT cockpit tools to effectively monitor service availability for uninterrupted service.Contact Center & CX LeadersContact Center & CX Leaders use DaVinci toOptimize with Insights & Personalize CXImprove essential KPIs like average handle time, first call resolution and overall customer satisfaction.Unlock valuable insights to access to precisely access the return on investment (ROI) for the technology fueling your contact center environment.Craft tailored experiences across all customer channels and applications by optimizing data flow and aligning seamlessly with their preferences. DaVinci vs. Pre-BuiltDaVinciVendor AgnosticOpen ArchitectureBuilt to be Continuously EnhancedData Remains Under Your ControlPre-BuiltLocked into a Single VendorClosed ArchitectureTraditional Roadmap for EnhancementsCustomer Data Returns to Vendor Cloud DaVinci vs. Building Your OwnDaVinciContinuous TrainingContinuous EnhancementBuilt in IAM, Security, and Deployment infrastructureBuilding Your OwnCost of Building and Maintaining ExpertiseCost of Building and Maintaining SolutionHeavy Investment in InfrastructureEnhance the Apps Running Your Contact CenterOracle IntegrationMicrosoft DynamicsZendeskAWS | AMC Technology’s DaVinciOracle CX ServiceAvayaTwilio | AMC Technology’s DaVinciRingCentralSAP CRMSAP Sales CloudTwilio Flex | AMC Technology’s DaVinciServiceNowCall Center Integration for Microsoft TeamsOracle CX SalesFive9Alvaria | AMC Technology’s DaVinciSalesforce “Our survey scores from Members have improved from 2-5% for overall satisfaction with the agent, and our NPS scores on these calls improved by up to 9 points. Additionally, we have seen a reduction in our AHT on these calls, with an average of around 14 seconds of savings, which equates directly to operational savings!”See more testimonials HERE →   Jennifer ParksCustomer Experience and Operations Leader, CAA Club GroupBook a DemoReady to elevate your contact center technology and optimize your operations?Book Demo CompanyAbout AMCMeet The TeamCareersCreators Studio LoginNews and EventsWhy We’re DifferentResourcesApp GalleryCustomer PortalDevelopersFAQsGlossaryHealth StatusNotificationsPartnersRelease NotesSupportProductDaVinci ToolkitPricingTourTrust & SecurityAttend a Product WalkthroughSee a demo & ask questions every Wednesday @ 10:30 ETSave My Seat1(800) 390-4866info@amctechnology.comTalk to a SpecialistPrivacyTerms©2024 AMC Technology, LLC. All rights reserved.2000 W Marshall Street, Suite 201, Richmond, VA 23220 Leo _ Menu This website uses cookies to improve your experience. Continuing to use this site, means your agree.Ok!enusen-US1728798421https://amctechnology.com

Edit your site?

What are you doing?