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Records Request Management (GovQA) | GranicusSimplify public records request management with highly configurable, secure software trusted by government agencies nationwide.Records Request Management (GovQA) | Granicus Careers Support Status Login govDelivery Host Compliance OpenForms More products Canada United Kingdom Australia & New Zealand India Latin America & Caribbean Who we serve ORGANIZATIONS WE SERVE Local governmentConnecting local government with the constituents they serve State governmentCustomer experience solutions for state governments EducationProgressing education with connective technologies Elected officialsCentralizing constituent communications for swift response across all channels COLUMN 2 Federal governmentDriving program adoption and efficiency through tailored experiences Special districtsConnecting special districts and the communities they serve DestinationsAttract visitors and win bids for conventions & events GOVERNMENT FOR EVERYONE Uncover the true state of digital governmentDiscover trends from 1,400+ public sector leaders and Granicus’ 30 billion annual interactions. 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Read the success stories About OUR MISSION Empowering change to shape the futureAt Granicus, our mission is to help better engage governments and the people they serve. Join our team and be a part of something exceptional. Explore careers ABOUT GRANICUS CompanyGranicus, a trusted partner CareersWhat we do matters News & pressStay up to date on government Digital agency & consulting servicesGranicus Experience Group (GXG) AwardsImpact through innovation QUICK LINKS Get customer supportAccess our support portal Contact usHow can we help? Trust centerYour data, protected and trusted Book a demo Who we serve Local Government State government Federal government Education Special districts Destinations Elected officials Government Experience Cloud Government Experience Cloud Service Cloud Engagement Cloud Operations Cloud Government Experience Agent (GXA) Federal Experience Cloud GXI Enterprise GXI Foundations Solutions Meeting & agenda management Digital services & forms Digital communication & engagement Websites & CMS Public records & compliance Product directory Resources Success stories Blogs Tools & guides Events On-demand webinars Reports & metrics All resources About Company Careers News & press Contact Us Contact General support Login govDelivery Host Compliance OpenForms More products Book a demo Home Product directory Records Request Management (GovQA) Agenda & meeting management Boards and Commissions Overview Outcomes Functionality Resources Related products Video (Granicus self-managed video solutions) Overview Outcomes Functionality Resources Related products Agenda OE (OneMeeting Agenda Management) Overview Outcomes Functionality Resources Related products Agenda PE (Peak Agenda Management) Overview Outcomes Functionality Resources Related products Agenda LE (Legistar Agenda Management) Overview Outcomes Functionality Resources Related products Video (Swagit partially and fully-managed video solutions) Overview Outcomes Functionality Success stories Resources Related products Digital Services & Forms Service Request Management (govService) Overview Outcomes Functionality Success stories Resources Related products Service Request Management (OneView) Overview Outcomes Functionality Success stories Resources Related products Forms & Workflow (OpenForms) Overview Outcomes Functionality Success stories Resources Related products Permitting & licensing Permitting, Compliance & Licensing (AMANDA) Overview Outcomes Functionality Success stories Resources Related products Permitting, Compliance & Licensing (SmartGov) Overview Outcomes Functionality Success stories Resources Related products Digital communication & engagement Sentiment & Feedback (EngagementHQ) Overview Outcomes Functionality Success stories Resources Related products Communications (govDelivery) Overview Outcomes Functionality Success stories Resources Related products Websites & CMS Websites & CMS (govAccess) Overview Outcomes Functionality Success stories Resources Related products Websites & CMS (Intranet) Overview Outcomes Functionality Resources Related products Websites & CMS (OpenCities) Overview Outcomes Functionality Success stories Resources Related products Public Records & Compliance Land & Official Records (govRecords) Overview Outcomes Functionality Resources Related products Records Request Management Legal Suite (GovQA Legal) Overview Outcomes Functionality Resources Related products Records Request Management (GovQA) Overview Outcomes Functionality Success stories Resources Related products Short-term Rentals (Host Compliance) Overview Outcomes Functionality Success stories Resources Related products Records Request Management (GovQA) Simplify public records request management with the highly-configurable compliance software relied on by more state/local governments, public safety organizations, schools, and special districts than any other solution.   Overview Granicus Records Request Management offers a finely tuned public records request management system that works across all departments and request types while putting time back in staff workday and money back in organizational budgets. Supported by the largest team of specialists in the industry, providing guided change management for ongoing satisfaction Secured with best-in-class data protections for confidence in confidentiality Scalable to keep up with evolving regulations and expanding responsibilities Simplified with automation tools to conquer escalating public records complexity Records Request Management (formerly GovQA) is part of Granicus Operations Cloud, the unified platform that helps public sector organizations streamline operations, reduce legal risk, strengthen public trust, and free up staff time for high-priority initiatives. “We have seen significant time saved by using GovQA. We receive over 16,000 records requests per year, so this system has had a tremendous impact in our ability to manage such a heavy workload without having to hire additional staff.” Gretchen Dolan Public Records Officer, Washington State Patrol Outcomes Gain time and resources for other critical missions while reducing friction and risk with Granicus Records Request Management. Enhance experiences, outcomes, and civic engagement with modern tools to match requester expectations. REDUCE WORKLOAD AND COSTS The easiest request to fulfill is the one that’s self-served. Automatically deflect or merge redundant requests and reduce volume by 20-60%, ensuring consistent responses. Cut down on chaos around high-impact events with easy “+Follow” button for trending topics. AUTOMATE REPETITIVE TASKS With Granicus Records Request Management, users get all the best features for automation — custom-configured templates and workflows based on individual triggers for notifications, escalations, tracking, and oversight reporting — plus exclusive time-savers not available anywhere else. INCREASE CYBERSECURITY Not all data in staff care is suitable for release to the public. Granicus Records Request Management is fully CJIS, HIPAA, NIST, and FISMA compliant, offering the highest level of protection for exempt and confidential data. Build public trust and mitigate risk with redaction “oops!” protection, full defensible audit trails, and timely exchange of sensitive documents within a secure environment. SMART WORKFLOWS Automate manual processes for effortless compliance Connect with us Functionality From smart intake and vetting to records gathering, review, and redaction, to release and reporting, Granicus simplifies all aspects of request management. Replace manual processes, point solutions, and “first” solutions, with the powerful forever solution that gives time back to staff. Customer-centric public portals Patented predictive intake deflection automatically matches requester searches with “release-to-all” responses and FAQs for faster responses without any manual keyword prep work. Frictionless, dynamic intake forms collect all needed details (even with anonymous requests) and route seamlessly to the correct department for processing. Estimates, invoicing, and payments Clear fee communication builds trust and helps recover costs. Automatic estimate conversion creates fully itemized, accounting-aligned invoices and payments with an existing online fee processor or Granicus preferred vendor. Secure release with limitable links Deliver responses the way customers prefer while tracking and counting views and downloads with security features that prevent unauthorized, unknown, and expired link-sharing. Releasing records via the public portal can drastically reduce paper and other materials costs. “Similar Request” alert and link Duplicate requests are automatically identified so staff can work on them together for efficiency and response consistency. CC Responses deliver request communications and responsive packets to multiple requesters at the same time. Pinpointed workflows Streamline collaboration and prevent staff notification fatigue with precise assignment and escalation parameters. Request Nesting allows unlimited layers of delegation, collaboration, subrequests, or installments grouped under the original request. Email and video record processing Automatically extract, de-dupe, and search email records to simplify those “any-and-all” records requests. Securely stream, store, redact, transfer, and track video/audio records from inside the solution with no limits in file size or type. Success stories Granicus is the trusted choice for state, county, and city governments, public safety orgs, education, and special districts. View all success stories Frictionless records management: How Capistrano School District traded frustrating spreadsheets for real productivity Read more Natural disaster, national attention: Public records request management steps up in time of need Read more How clerks get it done: The City of Doral cuts prep time in half using Operations Cloud Read more Transforming with Operations Cloud Read more Resources & research Best practice guides and resources with more information about what GovQA public records solutions can offer government agencies. View all resources Optimize government operations: streamline meetings & records requests Read more Enhance your IT infrastructure with strategic change management Read more City managers: Lead the change to modern public meeting solutions Read more Trends in public records request management report Read more Related products within Operations Cloud No matter which Granicus Records Request Management solution, we’ll configure it to meet specific and ongoing needs. Our solutions can grow with teams, centralizing all types of requests from within and across organizations. Explore Operations Cloud Records Request Management Legal Suite (GovQA Legal) Explore more Land & Official Records (govRecords) Explore more Agenda LE (Legistar Agenda Management) Explore more FAQ Records Request Management FAQ Is Granicus Records Request Management the same as GovQA? Yes. Records Request Management is the new name for GovQA. The product has been renamed to more accurately reflect its capabilities and its place within the Granicus Operations Cloud. Nothing has changed for existing customers. All features, integrations, historical data, and support remain exactly as they were. This is the same trusted platform, now under a name that better represents what it does. WORK SMARTER, NOT HARDER! Enjoy less work, faster work, better control. Make more time for critical missions. Book a demo COLUMN 1 Markets Local government Special districts State government Federal government Education Canadian government Destinations Elected officials Government Experience Cloud Government Experience Cloud (GXC) Service Cloud Engagement Cloud Operations Cloud Government Experience Agent (GXA) GXI Enterprise GXI Foundations Solutions Meeting & agenda management Digital services & forms Digital communication & engagement Websites & CMS Permitting & licensing Public records & STR compliance COLUMN 2 Resources Learning center Blogs Events Tools & guides Reports & metrics Success stories Webinars Why Granicus? Company News and press Careers Digital awards Experience services World-class support Contact Contact us Book a demo Get support Locations Product directory Choose a product Permitting, Compliance & Licensing (SmartGov) Land & Official Records (govRecords) Service Request Management (OneView) Video (Granicus self-managed video solutions) Short-term Rentals (Host Compliance) Video (Swagit partially and fully-managed video solutions) Records Request Management Legal Suite (GovQA Legal) Records Request Management (GovQA) Communications (govDelivery) Agenda OE (OneMeeting Agenda Management) Boards and Commissions Agenda PE (Peak Agenda Management) Websites & CMS (govAccess) Websites & CMS (OpenCities) Websites & CMS (Intranet) Permitting, Compliance & Licensing (AMANDA) Forms & Workflow (OpenForms) Service Request Management (govService) Sentiment & Feedback (EngagementHQ) Agenda LE (Legistar Agenda Management) Legal Trust center Terms of use Privacy policy Privacy notice – US residents Cookie policy Security Slavery and human trafficking statement How to report security vulnerabilities Dictionary pages AI for government Civic engagement Community engagement Digital communications Digital government services Digital readiness Government chatbot Government CMS Government transparency Short-term vacation rental compliance View all dictionary Cookie Preferences © 2026 Granicusenen1774200893https://mycusthelp.com

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