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Knowledge Management For Customer Service | StonlyCreate easy to follow explanations and guides. Improve customer success and reduce support costKnowledge Management For Customer Service | StonlyPlatformSolutionsResourcesPricingSign inSee Stonly in actionThe knowledge platform for better, faster customer serviceSpeed up your support agents and help more customers self-serve with personalized knowledge, powerful Al and process automation.Get a demo4.8 out of 5Best Reviewed on Gartner Peer InsightsKnowledge with the highest ROI80%Decrease in support tickets“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”Justin WilderService Manager20%Reduction in resolution time“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”Julien TalbotUser Support Project Manager58%Reduction in training time“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”Andrea EskanosCustomer Success Enablement58%Reduction in training time“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”Andrea EskanosCustomer Success Enablement80%Decrease in support tickets“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”Justin WilderService Manager20%Reduction in resolution time“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”Julien TalbotUser Support Project Manager58%Reduction in training time“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”Andrea EskanosCustomer Success Enablement80%Decrease in support tickets“We’re giving customers quick and accurate resolutions and freeing up technicians to tackle complex tasks.”Justin WilderService Manager20%Reduction in resolution time“Our agents are finding the right answers a lot faster! They, and our customers, are super happy.”Julien TalbotUser Support Project Manager58%Reduction in training time“Stonly simplifies our complex processes with step-by-step knowledge right where agents need it.”Andrea EskanosCustomer Success Enablement123Create the absolute best knowledge for customer supportStonly enables you to create articles and interactive guides that handle support situations 10x better than a standard knowledge base. With Stonly knowledge:Customers easily resolve issues without getting overwhelmed.Agents always follow complex processes correctly.AI provides reliable help based on the right knowledge.Make it easy for people to find and use your knowledgeGive agentsthe guidance they need to solve each ticket in the flow of work. Empower customersto self-serve when and where they need help. Use your data to surface the right content every time.See how Stonly integrates with:ZendeskFreshdeskSalesforceServiceNowOther platformsSet up AI and knowledge to work better togetherProvide confident answers backed by your verified, structured knowledge with our Conversational AI Bot. Automatically summarize tickets, suggest the right path to resolution, and generate responses with our AI Agent Assist. If you're using a different AI provider, our API preserves your guide structure so LLMs perform better.92%accuracy in responses71%self-serve success rateEverything you need to manage knowledge at scaleVersioningAccess RightsFeedbackTemplatesUser-level AnalyticsMultimedia EditorMetadataScheduled PublishingWorkflow EditorCustom DesignPageview AnalyticsModulesTaggingCollaboration ToolsAuto-TranslateReusable SnippetsWYSIWYG EditorCode BlocksView ManagementContent MigrationReview FlowsCustom ReportingSEO OptimizationContent SegmentationContent HealthVersioningAccess RightsFeedbackTemplatesUser-level AnalyticsMultimedia EditorMetadataScheduled PublishingWorkflow EditorCustom DesignPageview AnalyticsModulesTaggingCollaboration ToolsAuto-TranslateReusable SnippetsWYSIWYG EditorCode BlocksView ManagementContent MigrationReview FlowsCustom ReportingSEO OptimizationContent SegmentationContent HealthSupport Agent KnowledgeMake it easy for support agents to find information quickly and follow processes correctly every time.Learn more 42Faster Resolution Time72Fewer Agent ErrorsCustomer Self-ServiceGuide customers to self self-solve more issues, including the complex ones that take a lot of support team resources.Learn more 80Decrease In Support Tickets65Higher First Touch ResolutionIntegrated with all of your tools and processesSee how top companies use StonlyRemoteLock Boosts Service Efficiency for 40 Million Users with StonlyRead the story Devialet Deflected 90% of Expected Tickets During a Major Software UpdateRead the story How Tonal Equipped Support Agents to Handle Complexity with ConfidenceRead the story Motus Reduces Escalations by 85% with StonlyRead the story Fastned Cut Agent Onboarding Time in Half with StonlyRead the story Zeel’s Support Team Finds the Right Solutions 30% Faster with StonlyRead the story Siemens Delivers Proactive In-App Support Without Engineering LiftRead the story Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive KnowledgeRead the story RemoteLock Boosts Service Efficiency for 40 Million Users with StonlyRead the story Devialet Deflected 90% of Expected Tickets During a Major Software UpdateRead the story How Tonal Equipped Support Agents to Handle Complexity with ConfidenceRead the story Motus Reduces Escalations by 85% with StonlyRead the story Fastned Cut Agent Onboarding Time in Half with StonlyRead the story Zeel’s Support Team Finds the Right Solutions 30% Faster with StonlyRead the story Siemens Delivers Proactive In-App Support Without Engineering LiftRead the story Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive KnowledgeRead the story RemoteLock Boosts Service Efficiency for 40 Million Users with StonlyRead the story Devialet Deflected 90% of Expected Tickets During a Major Software UpdateRead the story How Tonal Equipped Support Agents to Handle Complexity with ConfidenceRead the story Motus Reduces Escalations by 85% with StonlyRead the story Fastned Cut Agent Onboarding Time in Half with StonlyRead the story Zeel’s Support Team Finds the Right Solutions 30% Faster with StonlyRead the story Siemens Delivers Proactive In-App Support Without Engineering LiftRead the story Anderson America Lowered Call Volume by 80% with Stonly’s AI Agent and Interactive KnowledgeRead the story Read all customer stories See why thousands of top support teams choose Stonly for their knowledgeGet a demo“Stonly is intuitive, user-friendly, and provides significantly better guidance for our customers.”Patrick O’KeefeVP of Customer Experience, AnedotEnglishPlatformCapabilitiesInteractive GuidesKnowledge BaseAI AnswersThe WidgetChecklistsContact FormsGuided ToursSurveysIntegrationsZendesk IntegrationSalesforce IntegrationFreshworks IntegrationServiceNow IntegrationUse casesCustomer Knowledge BaseAI ChatbotSelf-Serve TroubleshootingSupport Agent Decision TreesNew User OnboardingSales EnablementSolutionsSupport Agent KnowledgeSelf-Serve SupportIndustriesContact CentersInsuranceMarketplacesBanks & FinancialRetailResourcesResource LibraryTemplatesHelp CenterBlogCompanyAbout usJobsPlatformSolutionsResourcesCompanyEnglishTerms & ConditionsPrivacy PolicyLegal Notice© 2026 Stonly. All rights reserved.enen1773682880https://stonly.com

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