https://nhg.org.uk

Creating Safe, Comfortable Homes in London | Notting Hill GenesisDiscover safe, comfortable homes in London, where we work together for your well-being and a brighter future. Make London home with us.Creating Safe, Comfortable Homes in London | Notting Hill Genesis Skip to main content Search Search Your home Repairs and maintenance Keeping you safe Rent and service charge For tenants For leaseholders Moving home Your community Get involved Support services Regeneration How we are performing Cost of living support Volunteering Your next home Shared ownership Market rent - Folio London SimpliCity London Living Rent Key worker Moving home? Help and advice Contact us Connections Careers About Notting Hill Genesis Group My Account Menu Pause Working better together for our residents We're here for you. As one of London’s largest not-for-profit housing associations, we want you to have a safe and comfortable home from where you can build your life, your community and your future. We want you to make London home. Your home Focusing on what matters most to residents We introduced a new way of working on Monday 1 July to improve the service you receive from us. For some of you, the changes will mean you’ll have a new local officer with different contact details. If we have an up-to-date email address for you, you should have received an email with details.   Find out more Allocations and lettings policy Our allocations and lettings policy sets out how we let our homes in a fair and transparent way. To align with legislation and best practice from across the sector we will no longer consider requests to reclassify a bedroom, an approach that was adopted by Notting Hill in 2015 and then Notting Hill Genesis in 2018.  Find out more Want to get involved? Your voice matters and your input helps us to deliver a better service. There are many ways you can get involved, including activities such as open meetings, panels, residents’ associations, consultations and focus groups. Get involved Previous Slide Next Slide Contact us The fastest and most reliable way to contact us is via our My Account customer portal. You can also use our live chat feature below (bottom right) to speak with our customer service centre during business hours. Please enable the live chat cookie category in order to use this feature. Contact us Report a repair The easiest way to report a routine repair is online via My Account. For heating and hot water issues, you can request repairs directly with the relevant contractor. If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.Emergency repairs are situations where there is a danger to life and limb, major damage to your home, flooding or major electrical faults. Report a repair Rents and service charges Find out: How rents and service charges are set When rents and service charges are reviewed How to pay   All about rent and service charge Information about your rental tenancy If you're living in permanent rented housing, temporary housing, or housing with care and support, you have a contract with us known as a tenancy agreement. More about your rental tenacy Information about your leasehold As a leaseholder or shared owner, you hold a lease for the home in which you live. We are the freehold owner of the building in which your flat is located. More about your leasehold agreement Contact us Repairs and maintenance Rent and service charge Safety in your home Make and receive payments Moving home Building safety and EWS1 Previous Slide Next Slide Looking for your next home? Find your next home Buy a home Discover shared shared ownership with NHG Homes. We don’t just build homes, we create thriving communities. View Buy a home Private rent At Folio London we provide high quality homes for rent, exceptional service and ongoing support. We are here for all renters, for as long they need us. View Private rent Affordable rent We provide a number of affordable rent options for Londoners. Find out more. View Affordable rent Social housing If you are not already a Notting Hill Genesis housing tenant you will need to register with your local authority to access social housing. Find out how to apply. View Social housing Residents Repairs and maintenance Rent and service charge Your community Cost of living support Keeping you safe Looking for your next home? Moving home Private rent Shared ownership Affordable rent Our group We’re a not-for-profit organisation providing more affordable homes for Londoners. Instagram X (Twitter) Legal Privacy Social media house rules Accessibility Publications Policies Designed & Developed by Spindogsengben-gb1731294061https://nhg.org.uk

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