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Hotel Technology NewsHotel Technology News is the hospitality industry’s premier source of information and insights related to technology innovation at top-performing hotels.Hotel Technology News Stay Smart, Keep Current Hotel Technology News Solution Provider News Viewpoints Research Interviews Advertise Submit PMS Revenue Management Guest-Facing POS Marketing & Sales CSR & Booking CRM Guest Response Other News Ticker [ ] Marriott Embraces Alexa for Hospitality as Amazon Turns Its Attention to Hotels Guest Experience Management [ ] Hyatt Hotels Expands AI Strategy With ChatGPT App and Natural-Language Search Hotel Technology News [ ] Hilton Introduces Trip Planning Tool That Embeds Conversational AI Into the Hotel Booking Process Hotel Technology News [ ] Tyme Global Launches Skye 2.0 to Bring AI Voice Orchestration to Hotel Operations Announcement [ ] Motel One Completes Global Migration to Oracle OPERA Cloud Across 100+ Hotels Success Stories [ ] Aloft New York LaGuardia Airport Boosts Hotel F&B Revenue with IRIS Digital Ordering Success Stories Search for: " " Hotel Technology News Hyatt Hotels Expands AI Strategy With ChatGPT App and Natural-Language Search As generative AI begins to influence how travelers research and book trips, Hyatt Hotels is making a more visible push into conversational search and AI-assisted discovery. On Hyatt’s February earnings call, President and CEO Mark [...] Hotel Technology News Hilton Introduces Trip Planning Tool That Embeds Conversational AI Into the Hotel Booking Process Hilton has introduced a new generative AI–powered planning tool designed to help travelers explore its global portfolio of hotels and simplify the process of planning and booking a stay. Announced this week, the new Hilton [...] Announcement Tyme Global Launches Skye 2.0 to Bring AI Voice Orchestration to Hotel Operations Tyme Global Technologies has announced the launch of Skye 2.0, the next evolution of its AI-powered voice platform for hospitality. More than a product update, Skye 2.0 defines a new category in hotel technology: AI [...] Success Stories Motel One Completes Global Migration to Oracle OPERA Cloud Across 100+ Hotels The Motel One Group, a leading upscale design hotel chain spanning Europe and the United States, has successfully migrated its entire hotel portfolio to the Oracle OPERA Cloud hospitality platform as part of its strategic digital [...] Success Stories Aloft New York LaGuardia Airport Boosts Hotel F&B Revenue with IRIS Digital Ordering IRIS, a global leader in digital F&B ordering solutions for hospitality, is delighted to partner with Aloft New York LaGuardia Airport to enhance its digital dining experience and support the hotel’s evolving mobile-first strategy. Located [...] Hotel Technology News Hyatt Hotels Expands AI Strategy With ChatGPT App and Natural-Language Search Comments Off on Hyatt Hotels Expands AI Strategy With ChatGPT App and Natural-Language Search As generative AI begins to influence how travelers research and book trips, Hyatt Hotels is making a more visible push into conversational search and AI-assisted discovery. On Hyatt’s February earnings call, President and CEO Mark [...] Hilton Introduces Trip Planning Tool That Embeds Conversational AI Into the Hotel Booking Process Comments Off on Hilton Introduces Trip Planning Tool That Embeds Conversational AI Into the Hotel Booking Process Gravity Haus Expands Internationally With Membership-Driven Digital Platform Comments Off on Gravity Haus Expands Internationally With Membership-Driven Digital Platform Solution Provider News S4BT Acquires HotelHub to Expand Global Corporate Hotel Booking Platform Comments Off on S4BT Acquires HotelHub to Expand Global Corporate Hotel Booking Platform   S4BT – Solutions for Business Travel has expanded its position in the corporate hotel booking technology sector through the acquisition of HotelHub, a London-based platform used by global travel management companies (TMCs) to access [...] Canary Technologies Adds OpenKey Assets to Deepen Mobile Key and Hotel Guest Access Strategy Comments Off on Canary Technologies Adds OpenKey Assets to Deepen Mobile Key and Hotel Guest Access Strategy Altek AI Raises Pre-Seed Funding to Expand Autonomous Hotel Guest Communication Platform Comments Off on Altek AI Raises Pre-Seed Funding to Expand Autonomous Hotel Guest Communication Platform In the Spotlight Why Hotel Technology Is Finally Breaking Up With Fragmented Systems For years, hotel technology evolved through a gradual accumulation of systems. A PMS sat at the center, with layers added over time for distribution, revenue management, reputation, guest messaging, upsells, housekeeping, payments, digital check-in, keyless entry and analytics. Each addition solved a real operational problem. Over time, however, the stack began to look less like an intentional architecture and more like a messy pile — functional, but increasingly difficult to manage, secure and adjust without knocking something else out of place. Anyone who has seen a housekeeping cart mid-shift understands the difference. A loose pile of towels technically works, but it is inefficient and unstable. A neatly folded stack takes the same components and organizes them so each layer supports the next. That is the shift now underway in hotel technology. IT leaders are not removing systems so much as refolding them into cleaner, more deliberate stacks designed to work [...] Hotel Technology News Hyatt Hotels Expands AI Strategy With ChatGPT App and Natural-Language Search Hotel Technology News Hilton Introduces Trip Planning Tool That Embeds Conversational AI Into the Hotel Booking Process Announcement Tyme Global Launches Skye 2.0 to Bring AI Voice Orchestration to Hotel Operations Success Stories Motel One Completes Global Migration to Oracle OPERA Cloud Across 100+ Hotels Success Stories Aloft New York LaGuardia Airport Boosts Hotel F&B Revenue with IRIS Digital Ordering Announcement Revenue Analytics Unveils Next-Generation Climber RMS with Progressive AI-Driven Pricing Automation Viewpoints How Uber’s Autonomous Strategy May Transform the Hotel Guest Mobility Experience Viewpoints How Hotels Are Turning CRM Intelligence Into a Competitive Advantage Announcement Cloudbeds Integrates Climber RMS to Deliver AI Revenue Management to Independent Hotels and Regional Chains Solution Provider News S4BT Acquires HotelHub to Expand Global Corporate Hotel Booking Platform Market Research Research: 98% of Hotels Have Begun Using AI, But Only 32% Say It’s Embedded Across Most of Their Operations Comments Off on Research: 98% of Hotels Have Begun Using AI, But Only 32% Say It’s Embedded Across Most of Their Operations Artificial intelligence has moved from experimentation to expectation in hospitality. Wyndham Hotels & Resorts’ newly released second-annual Owner Trends Report suggests the industry has reached an inflection point: hotel owners and developers are broadly embracing [...] Research: Hotels Running Black Friday Campaigns Saw a 21% Improvement In Overall Conversion Rates Comments Off on Research: Hotels Running Black Friday Campaigns Saw a 21% Improvement In Overall Conversion Rates Research: Only 16% of Small Hotels Focus on Attracting New Guests Due to Operational Demands Comments Off on Research: Only 16% of Small Hotels Focus on Attracting New Guests Due to Operational Demands Viewpoints How Uber’s Autonomous Strategy May Transform the Hotel Guest Mobility Experience Comments Off on How Uber’s Autonomous Strategy May Transform the Hotel Guest Mobility Experience Uber’s launch of Uber Autonomous Solutions marks an important shift in how autonomous mobility will be commercialized and delivered, and it is something the hospitality industry should be watching closely. Announced this week by Uber [...] How Hotels Are Turning CRM Intelligence Into a Competitive Advantage Comments Off on How Hotels Are Turning CRM Intelligence Into a Competitive Advantage How Technology as Core Infrastructure Is Redefining the Hotel Operating Model Comments Off on How Technology as Core Infrastructure Is Redefining the Hotel Operating Model Spotlight Interviews Spotlight Interview: Johan Ohlin, Chief Technology Officer, IRIS Software Systems Comments Off on Spotlight Interview: Johan Ohlin, Chief Technology Officer, IRIS Software Systems As hotels continue to rethink how digital engagement, mobile ordering and ancillary revenue fit into the modern guest journey, few technology providers have had a front-row seat to that evolution quite like IRIS Software Systems. [...] Spotlight Interview: Alan Beiagi, Chief Product and Technology Officer at Canto Comments Off on Spotlight Interview: Alan Beiagi, Chief Product and Technology Officer at Canto Spotlight Interview: François Morvan, General Manager at Hilton Geneva Hotel & Conference Centre Comments Off on Spotlight Interview: François Morvan, General Manager at Hilton Geneva Hotel & Conference Centre Powered by: Hotel Technology News is published by Starfleet Media, a leading resource for the hospitality industry. Each year, Starfleet Research, our IT market research arm, benchmarks best practices in technology-enabled business initiatives across thousands of hotels. Privacy & Cookies: This site uses cookies. By continuing to use this website, you agree to their use. To find out more, including how to control cookies, see here: Cookie Policy Sponsored Content How Uber for Business Is Helping Hotels Streamline Staff Transportation and Expense Management Comments Off on How Uber for Business Is Helping Hotels Streamline Staff Transportation and Expense Management How Hotels Are Using Uber for Business to Deliver Better Guest Experiences While Reducing Transportation Costs Comments Off on How Hotels Are Using Uber for Business to Deliver Better Guest Experiences While Reducing Transportation Costs Hospitality Tech360 Partners with Hospitality Sector Council to Launch Innovation Lab Trial Phase Comments Off on Hospitality Tech360 Partners with Hospitality Sector Council to Launch Innovation Lab Trial Phase Selections & Successes Motel One Completes Global Migration to Oracle OPERA Cloud Across 100+ Hotels Comments Off on Motel One Completes Global Migration to Oracle OPERA Cloud Across 100+ Hotels Aloft New York LaGuardia Airport Boosts Hotel F&B Revenue with IRIS Digital Ordering Comments Off on Aloft New York LaGuardia Airport Boosts Hotel F&B Revenue with IRIS Digital Ordering Omni Hotels & Resorts Selects Canary Technologies to Power AI-Driven Guest Messaging Across Portfolio Comments Off on Omni Hotels & Resorts Selects Canary Technologies to Power AI-Driven Guest Messaging Across Portfolio Announcements Tyme Global Launches Skye 2.0 to Bring AI Voice Orchestration to Hotel Operations Comments Off on Tyme Global Launches Skye 2.0 to Bring AI Voice Orchestration to Hotel Operations Revenue Analytics Unveils Next-Generation Climber RMS with Progressive AI-Driven Pricing Automation Comments Off on Revenue Analytics Unveils Next-Generation Climber RMS with Progressive AI-Driven Pricing Automation Cloudbeds Integrates Climber RMS to Deliver AI Revenue Management to Independent Hotels and Regional Chains Comments Off on Cloudbeds Integrates Climber RMS to Deliver AI Revenue Management to Independent Hotels and Regional Chains About Us Contact Submit an Article Advertise Privacy Policy Terms of Use Copyright © 2025 Starfleet Media. 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