https://feedbackfive.com

FeedbackFive® Amazon Feedback and Review SoftwareSellers in 100+ countries on 17 marketplaces use FeedbackFive®. Trusted by tens of thousands of sellers since 2007 to get millions of reviews and feedback.FeedbackFive® Amazon Feedback and Review Software Software Resources Pricing Demo Log In Free Trial FeedbackFive Request Amazon Reviewsand Feedback SellerPulse Get FBA Insightsand Alerts RestockPro Simplify FBAInventory Management FeedbackFive Features Review Automation Send automated review requests or customize your own message Review MonitoringQuickly identify review trends Rating AlertsGet SMS or email alerts for new reviews and feedback Analytics & ReportingAnalyze sales trends and brand performance Agencies & AggregatorsGet access to all features to help your clients grow with FeedbackFive See How It WorksWatch a short recording to learn more VIEW PRICING RestockPro Features ForecastingRestock the right amount at the right time Purchase OrdersManage suppliers and inventory with ease Manage FBA ProfitsGet the details you need to make fast restocking decisions KittingCreate kits or bundles from local inventory Amazon Item LabelsCustomize stickers and labels with expiration dates and more See How It WorksWatch a short recording to learn more VIEW PRICING SellerPulse Features FBA Inventory InsightsPlan FBA inventory and avoid unnecessary FBA fees Buy Box MonitoringFind out when you win or lose the Buy Box, including when it's suppressed Listing ChangesDetect listing content and status changes Hijacker AlertsMonitor the number of offers and learn about suspicious activity Search SuppressionGet notified when your listings are search suppressed   See How It WorksWatch a short recording to learn more VIEW PRICING Resources Case Studies Webinars Free Tools Events Help Center Blog Agencies Seller News Seller Tutorials Partners Guides Getting More Amazon Reviews Understanding Amazon Feedback Amazon Listing Guide Amazon Brand Registry Making the Most of Amazon FBA Social Connect with eComEngine Join Our Email List Receive our monthly newsletter. Stay up to date on Amazon policies. Get tips to grow your business. Software Resources Pricing Demo Log In Free Trial FeedbackFive Request Amazon Reviewsand Feedback SellerPulse Get FBA Insightsand Alerts RestockPro Simplify FBAInventory Management FeedbackFive Features Review Automation Send automated review requests or customize your own message Review MonitoringQuickly identify review trends Rating AlertsGet SMS or email alerts for new reviews and feedback Analytics & ReportingAnalyze sales trends and brand performance Agencies & AggregatorsGet access to all features to help your clients grow with FeedbackFive See How It WorksWatch a short recording to learn more VIEW PRICING RestockPro Features ForecastingRestock the right amount at the right time Purchase OrdersManage suppliers and inventory with ease Manage FBA ProfitsGet the details you need to make fast restocking decisions KittingCreate kits or bundles from local inventory Amazon Item LabelsCustomize stickers and labels with expiration dates and more See How It WorksWatch a short recording to learn more VIEW PRICING SellerPulse Features FBA Inventory InsightsPlan FBA inventory and avoid unnecessary FBA fees Buy Box MonitoringFind out when you win or lose the Buy Box, including when it's suppressed Listing ChangesDetect listing content and status changes Hijacker AlertsMonitor the number of offers and learn about suspicious activity Search SuppressionGet notified when your listings are search suppressed   See How It WorksWatch a short recording to learn more VIEW PRICING Resources Case Studies Webinars Free Tools Events Help Center Blog Agencies Seller News Seller Tutorials Partners Guides Getting More Amazon Reviews Understanding Amazon Feedback Amazon Listing Guide Amazon Brand Registry Making the Most of Amazon FBA Social Connect with eComEngine Join Our Email List Receive our monthly newsletter. Stay up to date on Amazon policies. Get tips to grow your business. Search Menu Log In Free Trial Software FeedbackFive Request Amazon Reviews and Feedback SellerPulse Protect Your Amazon Listings RestockPro Simply FBA Inventory Management Resources Case Studies Blog Webinars Free Tools Seller News Events Seller Tutorials Help Center Partners Guides Getting More Amazon Reviews Understanding Amazon Feedback Amazon Listing Guide Amazon Brand Registry Making the Most of Amazon FBA Services Product Review Consultation Buyer-Seller Messaging Optimization Agency Services Request a Free Demo Pricing Contact Us Join Our Email List Receive our monthly newsletter. Stay up to date on Amazon policies. Get tips to grow your business. Get More Amazon Reviews and FeedbackIncrease your presence on Amazon with reviews, feedback, and ratings. Build and protect your business while staying compliant with Amazon's policies. Choose the FeedbackFive plan that's right for you. Build and Protect Your Reputation on Amazon. Feedback & Reviews Starting at $24/mo 2,000 Orders/mo 5,000 Orders/mo 10,000 Orders/mo 25,000 Orders/mo 50,000 Orders/mo 100,000 Orders/mo 100,000+ Orders/mo Request a Review Automation Custom Email Requests Email Analytics Review Monitoring & Analytics  i Feedback & Review Alerts Unlimited International Marketplaces  i FREE TRIAL Choose the FeedbackFive plan that's right for you. ? For Sellers Build and protect your reputation on Amazon. Starting at $24/mo 2,000 Emails 5,000 Emails 10,000 Emails 25,000 Emails 50,000 Emails 100,000 Emails Unlimited Emails 50 ASINs 100 ASINs 250 ASINs 500 ASINs 1,000 ASINs 2,500 ASINs 5,000 ASINs 10,000 ASINs 20,000 ASINs 40,000 ASINs 60,000 ASINs Request a Review Automation Custom Email Requests Review Monitoring and Analytics Feedback & Review Alerts Product Listing Alerts FREE TRIAL For Agencies Help your clients grow on Amazon. Request Pricing  Access All Features  Unlimited Seller Accounts  Dedicated Account Manager  Concierge Support  Manage Multiple Stores From One Account CONTACT US Just looking to monitor ASINs? The #1 Rated Feedback & Reviews Software in the Amazon Selling Partner Appstore Source: sellercentral.amazon.com Date: 9/15/2022 Trusted by tens of thousands of Amazon sellers in over 100 countries and across 17 Amazon marketplaces. Reputation management for professional sellers We created FeedbackFive® to solve one simple problem: automating Amazon feedback and review requests.Since 2009, we've been doing just that and a whole lot more. Take Back Your Day Build your business Automated Amazon feedback and review requests get the results you need without the time commitment. Streamline your Amazon reputation management Monitor your listings and get review alerts to identify issues without constantly checking your listings.Discover Automation  Monitor Amazon Reviews Simply choose which products you'd like to monitor with FeedbackFive to start getting detailed review data for your ASINs as well as competing ASINs.Filter and analyze feedback and reviews in the tool or with a CSV export to track trends over time. More about Review Monitoring See the Impact of Your Requests View all of your Amazon reviews, feedback, and ratings in one place with detailed analytics, including top-reviewed products.Quickly understand the impact that your FeedbackFive requests make on your ratings with campaign-level details.Explore Analytics Get Alerts for New Ratings You have to act fast to provide an exceptional customer experience. Get Amazon feedback and review alerts via SMS or email. If a buyer has a negative experience, you'll know right away so you can try to resolve the issue. You can also bundle FeedbackFive with SellerPulse's Amazon listing alerts to monitor and protect your brand on Amazon.More About Alerts The FeedbackFive Difference Your success matters to usWe know what a difference the right product review strategy can make for your business. We’re here to help you every step of the way, from deciding which template to use to making sure you understand how to get the most out of your FeedbackFive experience. Get answers ASAPYou're busy, and we're here to make your life easier. Our highly responsive Customer Success team is available to answer any questions over live chat, phone, or email. You can also find detailed explanations of our features and tutorials for how to use them in our help center. It's pretty gratifying to see those ratings climb, and it definitely confirms for me the wisdom of my investment in FeedbackFive. I'm getting almost 5 times the product review ratings that I was getting when I was manually requesting reviews from my customers, without all that work!-Andrew Gardner Access All Features With Any Plan Amazon Messaging Automate Amazon Request a Review message Customizable email templates Configurable email campaign rules and timing Email auto-exclusions Support and Training Live onboarding and account review Chat, email, and phone support Detailed help center Support in English and Chinese Reputation Monitoring and Alerts Seller feedback and product review alerts Listing suppression, status change,and hijacker alerts (New) Feedback and review report and analytics Sales and orders analytics Workflow for resolving feedback issues Amazon Connection and Access Unlimited users Link one seller account per region Connect up to 17 Amazon marketplaces Access All Features With Any Plan Amazon Messaging Amazon-compliant review automation Customizable email templates Set campaign rules and timing Exclude refunded orders Support and Training Onboarding and account reviews Chat, email, and phone support Detailed help center Support in English and Chinese Reputation Monitoring Feedback and review alerts Reporting and analytics Sales and orders data Feedback resolution workflow Account Management Unlimited users Link one seller account per region Connect up to 17 Amazon marketplaces Agency plans available VIEW PRICING FAQs What is FeedbackFive? FeedbackFive is an affordable Software as a Service used by Amazon sellers to track, manage, and improve their seller and product reputations. Trusted by tens of thousands of Amazon sellers since 2007, FeedbackFive automates Amazon review and feedback requests on your behalf. This Amazon feedback software also analyzes your seller data, providing a 360-degree view of your reputation. Why do I need a tool to request Amazon feedback and reviews? Personalized automation saves time and helps you get your feedback or product review request in front of buyers at the right time, every time. Your seller feedback rating informs potential buyers about your reliability as a merchant. It can affect your ability to win the Buy Box. In some cases, it can even affect your ability to sell on the Amazon marketplace. FeedbackFive, along with good customer service practices, can protect and enhance your reputation on Amazon. It can help safeguard you from the effects of occasional negative ratings. And, most importantly, good feedback helps boost your sales! Product reviews provide information about how your products are perceived by buyers. Reviews offer social proof for prospective customers and also directly impact your sales; generally, the more reviews you have, the better your product will rank in Amazon’s search algorithm. How can FeedbackFive improve my Amazon feedback and reviews? Over 90% of Amazon buyers typically fail to leave feedback. In addition, customers with a negative experience are more motivated to leave feedback. That leaves you with a large number of satisfied buyers who are not leaving positive ratings. FeedbackFive automatically sends a personal email to each of your customers requesting seller feedback. Simply sending a polite request can help you increase your positive feedback, which will improve your overall rating on the Amazon marketplace and limit the effect of occasional negative feedback ratings. Proactive communication can also let your customers know that you care about their buying experience. Does Amazon permit this type of customer communication? Yes. Amazon allows sellers to send proactive Permitted Messages for a number of reasons, including to request a product review, seller feedback, or both. You can use FeedbackFive to automatically trigger the Amazon Request a Review button for your orders. These requests are sent to buyers by Amazon on your behalf. They are always 100% compliant with all of Amazon’s policies. If you prefer to send a customized message, it is important to note that Amazon policy does not permit sending marketing messages to customers. Consult all of Amazon’s policies regarding Buyer-Seller Messaging, feedback, and product reviews to be sure your messaging is compliant. How do feedback and product review alerts work? You can enable SMS or email messages for both feedback and product review ratings. If you receive a negative rating, these alerts help you take action quickly to resolve the issue when possible. How do I add ASINs for product review management? Go to the Product Reviews page in your FeedbackFive account and click Add/Remove ASINs. Select items from your catalog or paste ASINS directly into the list on the left. Click save. It’s that easy! The reviews left on those ASINs in the past 90 days will be imported into FeedbackFive. You can track ASINs you are currently selling or considering selling. You can also monitor competitor ASINs. What is the difference between Buyer-Seller Messaging and Request a Review? Using the Amazon Buyer-Seller Messaging system with FeedbackFive allows you to send branded messages to request seller feedback or a product review. Because these messages can be customized, it is possible to inadvertently violate Amazon policy. If you choose to send a custom message, be sure to review all related Amazon guidelines. The Amazon Request a Review system offers an alternative way to request ratings. The messages cannot be edited, so you will always use Amazon’s preferred messaging to request reviews with this system. This allows you to ensure that your messages are always completely compliant with Amazon policies. By scheduling automation with FeedbackFive, you can truly “set it and forget it” with this system. How does your feature compare to browser extensions that automate the Request a Review button? Unlike browser extensions that automate the button, we do not use your Seller Central login or require you to use an extension that is potentially insecure. Instead we are submitting requests on your behalf directly to Amazon over a secure and authorized connection  - which gives you all the added benefits of automation, applying additional campaign rules, and even seeing which orders received requests. The resulting message sent from Amazon to the buyer is the same as the one sent when clicking the Request a Review button. How can I measure the success rate achieved with FeedbackFive? Many customers notice a spike in customer feedback and/or product reviews after deploying FeedbackFive campaigns in addition to saving many valuable hours by automating feedback requests and receiving alerts for new feedback and reviews. FeedbackFive can also help you track your sales, which usually increase after your feedback and reviews improve. Do you have email templates that are ready to go? Yes, we have three great options to help you get started. You can use the Amazon Feedback and Review Request template to schedule automation for the Amazon Request a Review system. These messages cannot be customized, but since Amazon controls the messaging it is guaranteed to be compliant with the latest policies. If you prefer branding or customizing your messages, we provide a seller feedback request template as well as a product review request template. We recommend only sending one message per order. You can tailor the language to your liking, but be sure to avoid including a marketing message, external links, or anything else that violates Amazon’s guidelines for communicating with buyers. Setting up your FeedbackFive account is easy and takes just a few minutes. We also offer one on one onboarding support to help you start requesting feedback and reviews quickly. How many emails can your system support? FeedbackFive supports large volume sellers with Enterprise plan levels that go up to 1,000,000 emails per month. If you need to send more emails, please contact us. Do I need a FeedbackFive account to track ASINs? Yes, you will need a FeedbackFive account to track product reviews. You can sign up for a free account and simply pay for the ASINs you wish to track. Why track product reviews? Tracking product reviews is an important part of your Amazon seller reputation management strategy. Product review monitoring can help you ensure that your product quality is meeting customer expectations, provide you with ideas for product improvements or possible bundle items, and provide insight into a product’s lifecycle stage. Monitoring competitor ASINs provides key intelligence to make your products stand out from the crowd. What international marketplaces does FeedbackFive support? FeedbackFive supports 17 Amazon marketplaces: Australia, Brazil, Canada, France, Germany, India, Italy, Mexico, Netherlands, Poland, Singapore, Spain, Sweden, Turkey, UAE, UK, and US. If you sell on more than one Amazon marketplace, you can add additional stores to your FeedbackFive account. Users can easily toggle between stores to manage campaigns for each marketplace. What is the benefit of using FeedbackFive to automate Amazon Request a Review messages? You can use FeedbackFive campaigns to automate this process for you. With the Request a Review button in Seller Central, someone would need to click into the Order Details page of every order and click the Request a Review button. FeedbackFive’s campaigns also allow you to control the exact timing of the requests, exclude certain orders from the requests, and customize timing by ASIN. Sending emails to buyers with traditional Buyer-Seller Messaging templates is still allowed by Amazon. FeedbackFive continues to provide this option for sellers who would like to send more personalized requests. Can vendors use FeedbackFive? Vendors can use the product review management features available in FeedbackFive as a standalone. Simply paste the ASINs you wish to monitor into the tool with no need to connect to Seller Central. Get review insights on your ASINs and your competitor ASINs. What are you waiting for? Build a plan and get started today! Get More Reviews Free Trial. 100% Amazon Compliant. eComEngine 14321 Winter Breeze DriveSuite 121 Midlothian, VA 23113Call us: 800-757-6840 Company About Contact Careers Legal Terms Privacy Software FeedbackFive RestockPro SellerPulse Resources Help Center Partners Affiliates Amazon Agencies Copyright© 2007-2024 eComEngine, LLC. All Rights Reserved. eComEngine®, FeedbackFive®, RestockPro®, and SellerPulse® are trademarks or registered trademarks of eComEngine, LLC. Amazon's trademark is used under license from Amazon.com, Inc. or its affiliates.enusen-us1727089218https://feedbackfive.com

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