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Public Records Software | Public Records Software - NextRequestDiscover how NextRequest empowers agencies to receive and manage public record requests digitally. Learn the benefits of our public records software.Public Records Software | Public Records Software - NextRequest Skip to main content Solution Login for Government Staff Mass Notification System Login (formerly CivicReady) SeeClickFix 311 CRM Login Social Media Archiving Login (formerly ArchiveSocial) Municode Library Help center Contact us 888-228-2233 SOLUTIONS Solutions Learn about our software built for government Additional Tools Tools designed to serve residents Solutions overview Municipal Websites World class websites built for governments as your digital city hall Web Accessibility Solutions for digital optimization and compliance Recreation Management Software built specifically for government parks and rec Mass Notification System Emergency alerts and routine notifications Social Media Archiving Software for compliance and capturing social media interactions 311 CRM System Resident service delivery and request management Process Automation and Digital Services Serving residents online through automation and workflows Community Engagement Consulting Identify actionable insights to make informed decisions NextRequest Public records request management software Community Development Planning, permitting, licensing, code enforcement, and fire safety Agenda and Meeting Management Solutions for clerks to streamline meetings Codification Software for all needs related to codes and ordinances Additional Tools overview CivicPlus Portal Single starting point for every resident interaction CivicPlus Pay Connect your CivicPlus solutions to select payment partners CivicPlus Chatbot Automated, AI-powered customer service tool CivicPlus Media Live and on-demand video and captioning CivicPlus Mobile Branded configurable app solution Integration Hub Simplified developer integrations and data sharing Features overview page Services overview page USE CASES Administrators Deliver a modern government experience for your staff and residents Public Works Solutions to manage back-office workflow management and communications Clerk Time-saving integrated legislative management solutions Public Safety Technology to communicate, coordinate, and manage emergency events Communications Integrated technology to communicate local news, information, events, and services Parks and Recreation Turn registrations into revenue with communication and management tools Planning and Development Facilitate the development of safe, healthy, connected, and sustained communities Elected officials Technology to build trust and satisfaction through transparency IT Technology solutions from a leader in compliance tools for government Education Compliance and accessibility solutions for K-12 CASE STUDIES RESOURCES All Resources Blog Trending topics, best practices, and industry updates Brochures Tech specs and feature details for our Modern Civic Experience Platform solutions White Papers Educational content from our subject matter experts Webinars Community advice and product demonstrations from our solution experts eBooks Impactful insights and actionable advice from our former government leaders Fact Sheets Product details for our integrated technology solutions and Power Products Tool Kits Guides, checklists, and other tools to help you meet your community goals Infographics Our visual library of advice and technology guidance for local leaders Videos Product demonstrations, legislative guidance, and other informative presentations Infographic The Secret Solution to Increasing Resident Trust ABOUT About CivicPlus The Modern Civic Experience Platform Careers Don’t just land a job. Love your job. Contact Us Reach out our sales, and support teams News & Press Learn how we’re powering and empowering governments Security We’re a leader in compliance tools for government History How CivicPlus became the leader in integrated government technology News CivicPlus® Launches Community Engagement Consulting Service Search Request pricing Online Demo Search SOLUTIONS SOLUTIONS Solutions Learn about our software built for government Municipal Websites World class websites built for governments as your digital city hall Web Accessibility Solutions for digital optimization and compliance Recreation Management Software built specifically for government parks and rec Mass Notification System Emergency alerts and routine notifications Social Media Archiving Software for compliance and capturing social media interactions 311 CRM System Resident service delivery and request management Process Automation and Digital Services Serving residents online through automation and workflows Community Engagement Consulting Identify actionable insights to make informed decisions NextRequest Public records request management software Community Development Planning, permitting, licensing, code enforcement, and fire safety Agenda and Meeting Management Solutions for clerks to streamline meetings Codification Software for all needs related to codes and ordinances Additional Tools Tools designed to serve residents CivicPlus Portal Single starting point for every resident interaction CivicPlus Pay Connect your CivicPlus solutions to select payment partners CivicPlus Chatbot Automated, AI-powered customer service tool CivicPlus Media Live and on-demand video and captioning CivicPlus Mobile Branded configurable app solution Integration Hub Simplified developer integrations and data sharing USE CASES USE CASES Administrators Deliver a modern government experience for your staff and residents Public Works Solutions to manage back-office workflow management and communications Clerk Time-saving integrated legislative management solutions Public Safety Technology to communicate, coordinate, and manage emergency events Communications Integrated technology to communicate local news, information, events, and services Parks and Recreation Turn registrations into revenue with communication and management tools Planning and Development Facilitate the development of safe, healthy, connected, and sustained communities Elected officials Technology to build trust and satisfaction through transparency IT Technology solutions from a leader in compliance tools for government Education Compliance and accessibility solutions for K-12 CASE STUDIES RESOURCES RESOURCES All Resources Blog Trending topics, best practices, and industry updates Brochures Tech specs and feature details for our Modern Civic Experience Platform solutions White Papers Educational content from our subject matter experts Webinars Community advice and product demonstrations from our solution experts eBooks Impactful insights and actionable advice from our former government leaders Fact Sheets Product details for our integrated technology solutions and Power Products Tool Kits Guides, checklists, and other tools to help you meet your community goals Infographics Our visual library of advice and technology guidance for local leaders Videos Product demonstrations, legislative guidance, and other informative presentations ABOUT ABOUT About CivicPlus The Modern Civic Experience Platform Careers Don’t just land a job. Love your job. Contact Us Reach out our sales, and support teams News & Press Learn how we’re powering and empowering governments Security We’re a leader in compliance tools for government History How CivicPlus became the leader in integrated government technology Request pricing Online Demo NextRequest Public Records Software Governments of all sizes simplify the public records and FOIA request management process from start to finish with NextRequest software, powered by CivicPlus®. Request a demo Can You Currently Fulfill FOIA Requests in a Timely Manner? Are you able to receive public records requests through a modern portal and accept online payments? Does your public records request software automatically detect sensitive information that could present a risk to your government agency if released? Can you easily track records requests, communications, and document production for proof of compliance? Is your public records request management software easy to use and purpose-built for FOIA requests? Does your FOIA request software offer batch redaction, even across hundreds of documents or emails? Does your public records request process increase transparency with your community? NextRequest is a FOIA management software powered by CivicPlus® to empower agencies to receive records requests through a modern online portal, route them to staff automatically, and release records to individuals or the public at large. Download the Solution Overview Brochure Benefits of Working with Experts in Public Records Award-Winning Customer Service and Support We bring our expertise in FOIA request management processes to every customer relationship, supporting and training our government partners. Best-in-class Security and Compliance We encrypt all data at rest and in transit, map to CJIS and HIPAA Security Rule controls, and have completed a SOC 2 audit. Start to Finish FOIA Management Processes We modernize the entire process for receiving and tracking FOIA requests, redacting sensitive information, and releasing records. Your Trusted Partner for Public Records Request Technology Cities Public Safety Special Districts Counties State Agencies Education Features Key Features of Public Records Software Reminders Receive automated email reminders and set custom notifications to ensure nothing is missed. Redaction Identify and redact SSNs, emails, phone numbers, and other sensitive information with ease. Reporting Customize recurring and ad-hoc reports and leverage visual dashboards to identify trends. Payments Accept payments online, send and track invoices, and calculate staff billable hours automatically. Workflows Coordinate across departments, set roles, and configure request routes with automated workflows. Audit Trails Maintain a clear audit trail so you always know the status of your requests for public records. NextRequest Is Purpose-Built FOIA Software Providing agencies of all sizes with the clarity to manage, collaborate, and track all FOIA requests remotely from anywhere with our public records software solution. 10.2K NextRequest users 15.4M total documents 2.5M published public documents Trusted by 600+ Organizations to Manage Their FOIA Record Requests From small rural counties to large metropolitan cities, our public records request software has your agency covered I estimate that I spend at least 50% less time fulfilling a request with NextRequest compared to how we were doing it before. Janet Chapan Sr. Deputy City Clerk Read the case study NextRequest is web based and very easy to use. Training new users in our department has been painless. Keith Guille Public Information Officer Read the case study We love the ease of use of NextRequest! New employees are able to jump right in and start using it. Kathy M. Thake Assistant to the Village Manager Read the case study Our records request process was cumbersome and inefficient, now we’re paperless and easy to operate. Crystal Sprague Court Administrator for the Kansas City, Kansas Municipal Court Read the case study If we didn’t have one specific system that could receive all of our records requests, I think it would be extremely cumbersome to track every request. Sergio Uribe Corporal, Orange County Sheriff's Office Read the case study NextRequest has been very user friendly for myself, my colleagues, and for members of the public. Marcus Millen Records Management Specialist Read the case study Public Records Management Resources to Help You Achieve Your Goals Latest Updates White Paper Blog Ebook Webinar Fact Sheets Go to resource center Tool Kits 47 Tips and Benefits to Master Public Records Requests Management Blog What Can Happen if Your Agency Does Not Comply With a FOIA Request Properly Blog What is a Public Record? Fact Sheet Boost Efficiency, Compliance, and Transparency With NextRequest eBook The Comprehensive Guide to Public Record Keeping White Paper Why Local Governments Need an Automated Record Request Solution Blog What Can Happen if Your Agency Does Not Comply With a FOIA Request Properly Blog What is a Public Record? Blog FOIA Request vs. Records Request: Is There a Difference? Blog Top Tips for Tackling Text Messages in Your Public Records Process eBook The Comprehensive Guide to Public Record Keeping eBook How to Fulfill Public Records Requests Without Automation Software Webinar NextRequest Video Demonstration Webinar Webinar Watch On Demand: FOIA Paranoia and How to Avoid the Lawyers Fact Sheet Boost Efficiency, Compliance, and Transparency With NextRequest Frequently Asked Questions What is FOIA? The Freedom of Information Act (FOIA) is a law that provides the public the right to request access to records from any federal agency. States in the US have similar state-level laws to enforce residents’ rights to request records. These are commonly referred to as public records laws, open records laws, or sunshine laws, in addition to FOIA laws. What types of information need to be redacted from FOIA requests? When records requested contain sensitive information, agencies need to redact it before they send the records out. Examples include: Personal information Emails and phone numbers Medical records Social security number (SSN) How does NextRequest handle document redaction? NextRequest public records software offers a powerful feature called RapidReview. NextRequest RapidReview is the most advanced document redaction on the market. RapidReview offers true draft and bulk redaction, setting it apart from other redaction tools. Draft redactions are autosaved, and you can move, edit, or delete them. Timestamps show when actions were taken, and teammates can pick up where you left off. Finalize redactions when you’re ready, individually or through bulk actions. With bulk redaction, you can redact information from not one but hundreds of documents at one time, make comments, and give reasons for batches of redactions. When documents are ready, you can take bulk actions to move, delete, download, zip, finalize, or release many documents at once. Where is NextRequest data hosted? NextRequest stores and manages data in highly secure data centers operated by Amazon, which implements industry-leading security measures. Amazon’s certifications include ISO 27001, FISMA, and SOC, among others. Ready to Simplify Your Records Request Processes? Request a live demonstration of NextRequest public records request software today. 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