https://forethought.ai

Customer Support AI | CX Automation Platform | ForethoughtLower support costs while providing a top-tier customer experience every time. Unlock efficiency with the only autonomous customer support AI platform.Customer Support AI | CX Automation Platform | Forethought Skip to main content Main navigation Platform SolveAI that answers a high volume of support tickets instantlyTriagePredict, prioritize, and routeDiscoverUnlock proactive insightsAssistAccess all knowledge instantly Industries E-commerceSaaSFinTechTravel Resources Resource HubGrow your knowledgeIntegrationsConnect your support platformsSecurityProtect customer dataCustomersRead our success storiesPressSee what’s newConversational AILearn the basics Company About UsContactCareersJoin our teamPartnersBuild better experiencesSupport Pricing View demo Request a demo Scale Customer Support with an Advanced AI Agent The most powerful AI Agent for customer support. Deliver natural conversations, improve resolution rates and lower costs across every interaction. Business Email(Required) PhoneThis field is for validation purposes and should be left unchanged. View Demo How leading customer support teams deliver results. Forethought’s advanced AI Agent handles the repetitive tasks, freeing your agents to focus on complex & nuanced customer interactions. 15x average return on investment 40% average reduction in First Response Time 64% average deflection rate Smart, scalable AI support from first inquiry to final resolution in one complete AI solution. Our platform Solve Triage Assist Discover Solve Scalable and customizable, Solve is an AI agent processing messages and delivering accurate responses in email, chat, Slack, and through an API. Detect intent for accurate and human-like interactions. Leverage your knowledge base to resolve repetitive questions efficiently. Specify outcomes in natural language, and AI generates workflows automatically. Solve Triage Utilizing a Large Language Model (LLM), Triage understands customer intent and tags and routes tickets to the appropriate agent, enhancing the customer experience. Analyze tickets based on sentiment, spam, language, or custom intents. Prioritize urgency with auto tagging tickets based on categories. Quickly route tickets to the right agent or team for prompt resolution. Triage Assist Boost agent productivity by 20% with an AI copilot providing relevant knowledge articles and suggested responses. AI-generated ticket summaries offer context post-handoff. Surface relevant knowledge articles based on previous resolutions and similar topics. Seamlessly integrate with top helpdesks via the Assist Chrome Extension for a streamlined experience. Assist Discover Use generative AI to recommend and optimize customer service workflows, track performance and ROI, and instantly improve time to resolution and lower cost. Measure ROI instantly Identify and resolve gaps Track performance in real time Discover Forethought’s generative customer support AI streamlines CX for teams in any industry. From E-commerce to SaaS to FinTech and more, Forethought’s generative AI platform for customer service helps companies maximize ROI and do more with less. Who we serve E-commerce Nobody wants to wait on hold just to check shipping status. Instantly resolve common customer service tickets with AI to save support costs and boost CSAT. SaaS Resolve simple cases automatically, and instantly route complex or high-priority support inquiries to the right agent. FinTech Customers want instant answers and actions. Empower them to self-serve, and enable agents with the context they need to provide fast resolutions. As featured in “What has made Forethought resonate with customers is software that plugs into a company’s sales and customer service software to learn how past issues were resolved and better predict what an individual ticket might be about.” This Startup Raised $17 Million From Investors Like Ashton Kutcher And Diddy To Take On Customer Service With AI “With Forethought, time-to-resolution can be drastically reduced, leading to better employee productivity and customer retention – resulting in improved revenue.” How Forethought is Creating the A.I.-Powered Solutions for the Modern Workflow “When a ticket is coming in, it can predict whether it’s a high-priority or low-priority ticket and which agent is best qualified to handle this question. And this all happens before the agent even touches the ticket.” Battlefield winner Forethought adds tool to automate support ticket routing “Designed as a plug-in enterprise solution that can be installed in two days and improve customer support time-to-resolution by up to 30 percent, [Forethought] gained widespread attention as it propelled Forethought to victory at the 2018 TechCrunch Disrupt Battlefield.” 4 Ways Artificial Intelligence Is Shaping the Future for Businesses Big And Small RECENTLY POSTED RESOURCES See How You Compare to Competitors With Our 2024 AI in CX Benchmark Report With the 2024 AI in CX Benchmark Report, we’re providing actionable data and insight on the AI trends, strategies, and practices that matter most to you and your customers. CX can refer… Learn more RECENTLY POSTED RESOURCES Is the age of AI skepticism over? Your customer experience (CX) team has always been your front line, but now, artificial intelligence (AI) promises to step in and alleviate the workload. The prospect of its success is exciting. It… Learn more RECENTLY POSTED RESOURCES Is Deflection Rate the Most Important CX Metric to Monitor? Customer service requires a balance between humans and machines.  Your support team is always ready to jump in and solve customer issues. On the other hand, you’ve got machines or tools that… Learn more RECENTLY POSTED RESOURCES Announcing Our New CX Metrics Playbook: Your Ultimate Guide to Enhancing Customer Experience We’re thrilled to introduce our latest resource designed to elevate your customer experience strategy: Decoding CX Metrics: A Playbook for Tracking and Optimizing Customer Experience. This comprehensive CX metrics playbook was created to… Learn more RECENTLY POSTED RESOURCES How Are These 3 Top CX Metrics Trending Since 2023? Customers are your greatest acquisition—and your greatest asset. This is especially true when it comes to understanding how your business is really doing. Customers will always tell businesses about their performance—good, bad,… Learn more See How You Compare to Competitors With Our 2024 AI in CX Benchmark Report Blog Is the age of AI skepticism over? Blog Is Deflection Rate the Most Important CX Metric to Monitor? Blog Announcing Our New CX Metrics Playbook: Your Ultimate Guide to Enhancing Customer Experience Blog How Are These 3 Top CX Metrics Trending Since 2023? Blog Experience the Future of Customer Support Turn your data into a strategic advantage with our autonomous AI solution. Say goodbye to traditional chatbots; Forethought delivers smart, scalable support tailored to your unique needs. 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