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Cresta AI | Generative AI for the Intelligent Contact CenterSelf-service, live coaching, & post call insights. Generative AI-driven contact center intelligence allows teams to make every customer conversation count.Cresta AI | Generative AI for the Intelligent Contact Center State of the Agent Report 2024: GenAI’s Rise in the Contact Center – See the full report Solutions Back USE CASES Sales Discover and reinforce behaviors that accelerate revenue growth Customer Care Deliver brand-defining CX at a lower cost per contact Retention Transform churn risks into
 lifelong promoters Collections Accelerate collections while minimizing compliance risk INDUSTRIES Airlines Automotive Finance Insurance Retail Telecommunications Travel & Hospitality How to leverage quality management to modernize the contact center LEARN MORE Products Back PLATFORM AI Platform Cresta is the enterprise-grade Gen AI platform built for the contact center and trained on your data. Responsible AI PRODUCTS Conversation Intelligence Discover and reinforce the true drivers of contact center performance. Cresta Insights Cresta Coach Cresta Quality Management Agent Assist Harness real-time generative AI to empower agents with unmatched precision and impactful guidance. Knowledge Assist Auto-Summarization Virtual Agent Discover conversation reasons and behaviors, and automate them with LLMs. Customers Back Customer Stories Learn how Cresta is delivering lasting value for our customers. Oportun Brinks Home Snap Finance Vivint Cox Communications Holiday Inn A Top Telecom View all case studies How United Airlines elevates productivity and CX with Cresta’s Agent Assist LEARN MORE Resources Back Resources Library Webinars Ebooks Reports Solution Briefs Data Sheets Videos Infographics Media Coverage Press Releases Blog Help Center Solution Bundles LLMs and Enterprise Survey Says: AI’s Influence on Agent Performance and Satisfaction UPCOMING WEBINAR Company Back About Cresta Careers Trust Customers Partners Cresta named a Leader in The Forrester Wave™: Real-Time Revenue Execution Platforms, Q2 2024 GET THE REPORT Request a demo Request a demo Reinvent the contact center, with enterprise-grade generative AI Pinpoint the true drivers of performance, dramatically cut costs with targeted automation, and empower every employee to work smarter and faster with AI-native co-pilots, QM, and coaching, trained on your data. REQUEST A DEMO WATCH VIDEO The end-to-end AI platform trusted by the world’s leading contact centers Cresta analyzes every conversation, uncovers customer insights and behavioral best practices that lead to better business outcomes, and drives powerful results with a single unified platform for AI-native quality assurance automation, coaching, and real-time agent assistance. Custom AI tailored to your business Every business is unique. Cresta’s state-of-the art models are trained on your data to develop an advanced contextual understanding of your customers, agents, and processes. Deploy AI with clicks, not code Your business never stops evolving. Empower non-technical leaders to train, test, and deploy AI models that turn insights into action with an intuitive no-code command center. Best-in-class real-time AI Real-time guidance simply doesn’t work when it’s a step too slow. Cresta’s scalable architecture delivers ultra low-latency transcription and inference at the speed of human conversation. Sales Care Retention Collections Discover and reinforce behaviors that accelerate revenue growth Cresta learns from top performers to identify the specific tactics that maximize lead conversion and upsell revenue. Deliver targeted, personalized coaching and guide sales reps from discovery to close with real-time co-pilots that never stop learning. LEARN MORE Deliver brand-defining CX at a lower cost per contact Cresta uncovers the root causes of poor and inefficient service at scale. Empower agents with accurate real-time answers, automate after call work, and unlock unprecedented supervisor efficiency with AI-native QA, coaching, and performance management. LEARN MORE Transform churn risks into lifelong promoters Cresta reveals the underlying causes of churn and the most effective ways to overcome objections, dynamically guiding agents through complex conversations in real-time to bring frustrated customers back from the brink of cancellation. LEARN MORE Accelerate collections while minimizing compliance risk Cresta combines behavioral adherence tracking, QA automation, and real-time guidance to reinforce playbooks that are proven to increase promise-to-pay, minimize net credit loss, and protect against costly compliance violations. LEARN MORE An integrated suite of intelligent products Pinpoint the true drivers of performance Gain a deeper understanding of your business with AI that analyzes the semantics of every conversation, correlates insights against conversation-level outcomes, and highlights the most promising opportunities to improve critical KPIs. LEARN MORE Work smarter and faster with real-time co-pilots Accelerate onboarding and empower every agent to perform like your best with proactive co-pilots that suggest proven best practices, generate accurate answers, and reinforce compliance at exactly the right moments throughout each conversation. LEARN MORE “There has been about a 10% improvement in response time, conversion to sales and reduced session time. And the system keeps learning and getting better.” Jim Lyski, Chief Innovation & Strategy Officer, CarMax Dramatically reduce costs with Gen AI automation Reduce average handle time and increase concurrency with AI-suggested responses, note-taking, and interaction summaries, while automating entire conversations with virtual agents that learn best practices from human expertise. LEARN MORE Develop exceptional teams with AI-native management Combine automated and human-in-the-loop QM to efficiently review and score 100% of conversations, then address the most critical skill and knowledge gaps with AI-targeted coaching and complete visibility into agent progression. LEARN MORE No-code AI that moves at the speed of your business Put the power of generative AI into the hands of your contact center leaders with an intuitive no-code command center for training models to precision-accuracy and deploying powerful workflow-based rules that turn insights into action across the Cresta platform. LEARN MORE Cresta drives transformative results for the Fortune 500   Enterprise-grade security and data privacy LEARN MORE Easily integrate into any environment Seamlessly introduce state-of-the-art generative AI into any contact center platform, with support for CCaaS, on-premise, and hardphone-based infrastructure. LEARN MORE Want to see it in action? LET’S START WITH A DEMO Blog How to leverage quality management to modernize the contact center In this blog post, we explore the power of quality management to elevate contact center... Webinars Survey Says: AI’s Influence on Agent Performance and Satisfaction Join us for an insightful webinar where we unveil key findings from our latest report,... Blog Why driving down Average Handle Time is costing you money We analyzed tens of thousands of conversations across Travel, Hospitality, and Financial Services to better... 540 Bryant Street, Suite 200 Palo Alto, California 94301 Karl-Liebknecht-Str. 29A 10178 Berlin, Germany 100 King Street West 1 First Canadian Place, Suite 6200 Toronto ON M5X 1E8 Info AI Platform Customers Resources Partners Trust About Careers Blog Support Contact Us Follow us LinkedIn YouTube Twitter Newsletter Subscribe for the latests news & updates © 2024 Cresta Terms of Service Privacy Policy Employee Privacy Notice Privacy Settingsenusen-US1728822301https://cresta.com

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