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Merkle - We Power the Experience EconomyThe next decade belongs to brands that are positioned to win on customer experience. And the competition gets more fierce every day. Let's create together.Merkle - We Power the Experience Economy Our Work Capabilities Merkle Now About Careers Locations Back Capabilities Consulting & Business Operations Experience & Product Design Engagement & Loyalty Platforms and Engineering Analytics & Insights GenCX Merkury Back About Leadership History Industry Expertise Partnerships Diversity, Equity, & Inclusion Merkle & dentsu Back Locations North America Europe Middle East Australia and Oceania Asia Pacific South America Back Automotive Retail, CPG & Restaurants Financial Services Health High Tech Media & Entertainment Nonprofit Travel & Hospitality B2B Back Adobe AWS Figma Google Qualtrics Salesforce Sitecore Snowflake Zeta Braze Back United States Mexico Back Austria Bulgaria Czechia Denmark Germany Ireland Italy Netherlands Norway Portugal Serbia Spain Sweden Switzerland United Kingdom Back United Arab Emirates Back Australia New Zealand Back China Hong Kong India Indonesia Singapore Taiwan Vietnam Thailand Back Argentina Brazil Chile en English Deutsch 繁體中文 Español en de zh es Contact Us Contact Us The next decade belongs to brands that win experience  About us Our Capabilities 2024 CX Imperatives What’s the blueprint for great CX? The second part of our global survey of 2,100 consumers and 820 businesses examines how CX leaders separate themselves from the competition. GRAB YOUR COPY Get Part 1 Salesforce Connections Recap Using AI, data, and tech for better CX We celebrated 20 years of partnership with Salesforce at this year’s Connections, but left the event with our gaze fixed squarely on the future. Here are our key takeaways. Read Recap about the partnership Previous Next decade belongs to brands that win experience Imperative Connection 80% of brands think they’re delivering great experiences. Only 8% of consumers agree. We live in the experience economy — where the competition for a customer’s time, attention, and money has never been fiercer. Every day, the bar for world-class customer and employee experiences rises. Do you have the right partner to help you win in a world where it’s  the total experience that counts, not just a product or service?   How we help brands win Learn More industry expertise Growth & Business Agility Manage the tensions between now and next, driving sustainable growth and long-term differentiation. Future-Ready Technology Keep your technology choices in lockstep with your business strategy, empowering your teams to innovate and unlock value from enterprise technology. Customer-First Experiences Recognize individuals and personalize touchpoints across the total customer journey to create meaningful, unified brand experiences. Brand Loyalty & Engagement Optimize every aspect of the post-purchase experience to win not just the sale, but a lifetime of loyalty. Our work in action ALL WORK Satair A commerce solution where not even the sky is the limit Read case Volvo Trucks The data-driven truck Read case Funlab Fun and functional experiences go digital Read case KFC Connecting the virtual and real worlds for China’s Gen Z Read case Under Armour A longstanding partnership drives commerce performance Read case Signify Using data to power direct-to-consumer transformation Read case City of Hope A personalized media strategy for critical cancer care Read case Siemens Shaping the future as a driver of digitalisation Read case Tabcorp Betting on digital experiences Read case Audi Driving successful corporate comms for Audi AG Read case VELUX Envisioning the view Read case We’ve partnered with ambitious brands for over 30 years. Discover the world’s leading experience consultancy — and how we help brands worldwide realize the promise of experience-led business transformations. About Us WHERE TO FIND US Tap in to a world of talent Five continents. 30+ countries. One vibrant, and creative culture, dedicated to delivering experiences that transform brands and disrupt industries. Wherever you are, there’s a good chance we're close by. SEE LOCATIONS SEARCH JOBS Want to talk? Get in contact Get in contact with us Legal Terms Privacy Policy Your Privacy Choices Disclosure Policy Cookie Notice Email Preferences Sitemap Merkle is a data broker under Texas law. To conduct business in Texas, a data broker must register with the Texas Secretary of State (Texas SOS). Information about data broker registrants is available on the Texas SOS website. Looking for Ralph Merkle? Click here.  © 2024 Merkleenen1740722884https://merkle.com

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