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Knowledge Base Software | IntercomDeliver faster answers for customers and fewer questions for your support team with Intercom's integrated knowledge base.Knowledge Base Software | IntercomblankblankblankblankblankSkip to contentProductFor customersInstant service, exceptional experiencesFin AI AgentMore than a chatbot. Resolves 50% of support volume. Instantly.OmnichannelMeet your customers where they already are.Help CenterHelp customers find accurate answers themselves.For support agents AI-first tools for more efficient agents Inbox Maximize productivity with an AI‑enhanced inbox. Fin AI CopilotMake every agent an instant AI-powered expert.TicketsOptimized to resolve complex issues efficiently.For support leadersTools and insights to empower your teamAI Insights & ReportingPerformance-boosting AI optimization tools.WorkflowsAutomate at scale with our visual builder.Outbound messagingGet ahead of known issues and reduce volume.ResourcesFeaturedThe Intercom Customer Service Trends Report 2024Gripping insights from top companies…How AI is transforming customer service tech stacksTake your tech stack into a new age…Why Intercom?Six reasons to choose IntercomCustomersBrowse real world CS case studiesEventsSign up to hear from industry expertsHelp CenterHow to install, set up & use IntercomIntercom CommunityFind expert answers and inspirationAcademyTake a deep dive course on IntercomBlogCustomer service news and insightsDeveloper HubIntegrate with, or build on IntercomPricingDemoContact salesSign inContact salesView demoStart free trialHelp Center ArticlesFaster answers for customers, fewer questions for your teamDeliver help content to customers – and scale your support – with our integrated knowledge base.Start free trial“With Intercom, we can divert repetitive questions with a bot that suggests relevant articles, while still providing a great customer experience.”Winston Christie-Blick, Product Manager 24/7 help, even when your team is awayA single source of truthSet up one central place for your customers to reliably find answers, tips, and other important info when they need it.Deliver help in contextOptimized for the channels customers use – your website, mobile app, in-product messages, or chat.Additional chat supportWith the Messenger on every article, your customers can instantly start a conversation if they need more help.Start free trialCreate multilingual articles for your global customers for faster self-serve answersPublish help content like a proCreate engaging articlesUse our editor to effortlessly add images, videos, call-to-action buttons, and interactive guides to your articles.Tailor to any audienceCreate unique help content and serve it to different audiences, like paid users or visitors – or even based on language.Make it truly yoursKeep your help center on-brand by customizing the color, logo, header, domain, and more.Start free trialInsights for smarter self-serviceFeedback loopsUse our built-in feedback loops to clearly see what’s working, or how to make articles better for your customers.Automate feedbackTrack how customers are rating your content, or collect more thorough feedback if they can’t find an answer.Discover your blind spotsKnow exactly what articles to write next based on what your customers searched for but couldn’t find.Start free trialThe best support is no supportResolve issues before they arise using our powerful outbound messaging. Targeted banners, chat messages, tooltips, and more shorten support queues and reduce team burnout.Over 25,000 companies are delivering conversational experiences with IntercomRead customer storiesCreate your knowledge baseEarly Stage company? Eligible applicants get Intercom for just $65 a month. Learn moreStart free trialSitemapPricingUse CasesSupportEngageConvertCompany SizeMid-Market / EnterpriseSmall BusinessEarly StageIndustriesFinancial ServicesE-commerceEducationHealthcareFeaturesBusiness MessengerCustomizable botsAutomated answersProduct ToursOutbound MessagingInboxHelp Center ArticlesApps + IntegrationsCustomer dataLive ChatMobile AppsMobile CarouselsSeriesTicketsTransactional MessagingSurveysSMSResourcesBlogWatch a DemoGlossaryAcademyEventsProduct ChangesApp StoreDocsDevelopersStatusSecurityBooks and GuidesServicesCompanyAboutCustomersIntercom CommunityCareersNewsroomApp Partner ProgramService Partner ProgramContact UsTermsPrivacyTermsPrivacyStatusSecurity Your Privacy Choicesenusen-US1727118068https://intercom.help

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