https://symbl.ai

Symbl.ai | LLM for Conversation DataSymbl.ai offers state-of-the-art understanding and generative models with an end-to-end platform for building real-time voice analysis and insights in applicationSymbl.ai | LLM for Conversation Data Request DemoLogin/SignupPlatform Nebula LLM Embeddings Generative APIs Call Score Summary Understanding APIs Entities Sentiment Redaction Tracker Transcription Integration Overview CRM Platforms BI Platforms Virtual Meeting Platforms Data Stores Pre-Built UI Insights UI Deployment On Prem Security Overview Featured Blogs View All Blogs Introducing a Gen AI Powered Pre-Built Experience for Call Insights View Details Nebula LLMEmbeddings Generative APIs Call ScoreSummary Understanding APIs EntitiesSentimentRedactionTrackerTranscription Integration OverviewCRM PlatformsBI PlatformsVirtual Meeting PlatformsData Stores Pre-built UI Insights UI Deployment On Prem Security Overview Use Cases Use Cases Call ScoreMeeting NotesRealtime AssistSearchComplianceQuestions & AnswersIntent Detection Developers DevelopersDocumentationPlaygroundNebula PlaygroundSDKsSample AppsSolution GuidesVideosBlogSolutionsOverview Service and Support Partners OverviewFind a PartnerPartner With Us Support Join Slack SupportFAQsSupport Plans Company AboutResearch MultimodalMultilingual NewsCareersRequest a DemoPricing Request DemoLogin/Signup Select Page Real time Voice AI for Customer Calls Internal Meetings Support Calls Sales Calls Podcasts, Webinars, and Videos Internal and Outbound Calls Generate actionable insights from unstructured live calls with our end-to-end real time AI platform. Get Started with API Contact Sales Trusted by Companies of All Sizes Tap into multimodal interactions in real-time AI Teams Fine-tune and build real-time RAG use cases with Nebula LLM and Embeddings Product Teams Build live experiences in your products and workflows, for example voice bots or live assist for specific roles, using low code APIs and SDKs Revenue Teams Get real time notifications on customer churn signals and business growth opportunities Data Teams Uncover patterns and predictions by combining conversation metadata with the rest of your data pipeline. Why Symbl E2E real time AI platform: Stream live calls, extract conversation insights (such as questions, topics, sentiment, and more), and generate contextual responses with Nebula Powered by Nebula LLM: Nebula is Symbl.ai’s proprietary LLM that is specialized to understand human interactions in streaming mode. Low latency: Stream processing enables efficient, real time data analytics, reducing latency and improving response times. Built On Secure, Scalable LLM Nebula is a specialized LLM that is pre-trained with a large corpus of diverse business interaction data across channels, types of conversations, participants, conversation lengths and industries. High accuracy on generative tasks It is specialized on conversational tasks such as conversation scoring, intent detection, chain of thought reasoning, question answering, and topic detection. Low latency Nebula is optimized for lower token latency, ~40 ms, that enables generative AI experiences in real-time with Embeddings Secure A smaller model that can be scaled cost effectively and deployed, fine tuned on private cloud. Learn More By Developers, For Developers Integrate real time AI into your applications with a few lines of code today Video FileAudio FileTextTelephonyStreaming const fetch = require('node-fetch'); const url = 'https://api.symbl.ai/v1/process/video/url'; const options = { method: 'POST', headers: { accept: 'application/json', 'content-type': 'application/json', authorization: YOUR ACCESS TOKEN; }, body: JSON.stringify({url: 'https://youtube/samplefile.wav', name: '', diarizationSpeakerCount: 4, "enableSpeakerDiarization": true}) }; fetch(url, options) .then(res => res.json()) .then(json => console.log(json)) .catch(err => console.error('error:' + err)); const fetch = require('node-fetch'); const url = 'https://api.symbl.ai/v1/process/audio/url'; const options = { method: 'POST', headers: { accept: 'application/json', 'content-type': 'application/json', authorization: YOUR ACCESS TOKEN; }, body: JSON.stringify({url: 'https://symbltestdata.s3.us-east-2.amazonaws.com/newPhonecall.mp3', name: '', diarizationSpeakerCount: 2, "enableSpeakerDiarization": true}) }; fetch(url, options) .then(res => res.json()) .then(json => console.log(json)) .catch(err => console.error('error:' + err)); const fetch = require('node-fetch'); const url = 'https://api.symbl.ai/v1/process/text'; const options = { method: 'POST', headers: { accept: 'application/json', 'content-type': 'application/json', authorization: YOUR ACCESS TOKEN; }, body: JSON.stringify({messages: [ { "payload": { "content": "Hey, this is Amy calling from Health Insurance Company, I wanted to remind you of your pending invoice and dropping a quick note to make sure the policy does not lapse and you can pay the outstanding balance no later than July 30, 2023. Please call us back at +1 459 305 3949 and extension 5 urgently. ", "contentType": "text/plain" }, "from": { "name": "Amy Brown (Customer Service)", "userId": "[email protected]" }, "duration": { "startTime": "2020-03-06T03:27:16.174Z", "endTime": "2020-03-06T03:27:16.774Z" } }, ], name: "ASYNC-1692941230681"}) }; fetch(url, options) .then(res => res.json()) .then(json => console.log(json)) .catch(err => console.error('error:' + err)); const phoneNumber = PHONE_NUMBER; const emailAddress = EMAIL_ADDRESS; const authToken = YOUR ACCESS TOKEN; const payload = { "operation": "start", "endpoint": { "type" : "pstn", "phoneNumber": phoneNumber, "dtmf": '{DTMF_MEETING_ID}#,,{MEETING_PASSCODE}#' }, "actions": [{ "invokeOn": "stop", "name": "sendSummaryEmail", "parameters": { "emails": [ emailAddress ] } }], "data" : { "session": { "name" : "My Meeting" } } } let request = new XMLHttpRequest(); request.onload = function() { } request.open('POST', 'https://api.symbl.ai/v1/endpoint:connect', true); request.setRequestHeader('Authorization', `Bearer ${authToken}`) request.setRequestHeader('Content-Type', 'application/json'); request.send(JSON.stringify(payload)); const {Symbl} = window; (async () => { try { const symbl = new Symbl({ accessToken: 'YOUR_ACCESS_TOKEN' }); const connection = await symbl.createConnection(); await connection.startProcessing({ config: { encoding: "OPUS" }, speaker: { userId: "[email protected]", name: "Symbl" } }); connection.on("speech_recognition", (speechData) => { const { punctuated } = speechData; const name = speechData.user ? speechData.user.name : "User"; console.log(`${name}:`, punctuated.transcript); }); connection.on("question", (questionData) => { console.log("Question:", questionData["payload"]["content"]); }); await Symbl.wait(60000); await connection.stopProcessing(); connection.disconnect(); } catch(e) { // Handle errors here. } })(); Build real time voice AI experiences Process data stream (audio) with Streaming API, detect triggers (questions, trackers, or topics) in the conversation, and extract contextual information based upon triggers. You can stream data directly to agents or Nebula LLM for generating responses – in low latency & high accuracy. Realtime Assist Real-time AI Assist enables timely and accurate support to frontline workers such as sales or customer support agents on live calls by generating responses to customer queries, detecting intent, analyzing sentiment, scoring calls for coaching, and more. View Details Voice Bots Voice Bots automate Q&A on inbound customer calls by understanding customer needs and providing personalized responses and recommendations. View Details Call Score Generate quality scores for multi-party calls that go beyond mere numbers on the criteria of your choice and are contextual to the conversation stage and business process. View Details Live Sentiment Analysis Analyze and measure a speaker’s expressed feeling or enthusiasm about a specific topic View Details Real time alerts for Compliance Receive real-time alerts on any gaps in adherence to compliance policy or regulations during conversations, mitigating legal risks and enforcing quality assurance. View Details ROI From Solutions 30% Improved Customer Sentiment 75% Acceleration in Time To Market 50% Improved Data Accuracy 28% Acceleration in Revenue CEO of a Telecommunications company CEO of a Telecommunications company The combination of AI and real-time actions enables companies to overcome the loss of in-person sales engagements by helping buyers and sellers stay more engaged during video meetings. We’re using Symbl.ai to detect in a matter of milliseconds what the key moments are in sales conversations in order for sellers to drive better engagement. The platform’s overall engagement score for the call is then updated in real time. CEO – AI Powered Sales platform CEO – AI Powered Sales platform We’re using Symbl.ai to detect in a matter of milliseconds what the key moments are in sales conversations in order for sellers to drive better engagement. The combination of AI and real-time actions enables companies to overcome the loss of in-person sales engagements by helping buyers and sellers stay more engaged during video meetings. CEO of an Enterprise Management Software company CEO of an Enterprise Management Software company Our company has grown rapidly since the pandemic, leaving us with a mishmash of data and old process in our Salesforce instance. Symbl.ai’s new deal insights and conversational intelligence changes all of that. In new opportunities and in old ones, conversational intelligence grabs data we were missing so deals can close faster, and return old opportunities back to the pipeline. The best part is that everything is simple and integrated natively so I can reap the benefits without allocating limited sales ops resources. Symbl.ai unlocks access to state of the art understanding and generative models built for all types of communication data to transform unstructured conversations into knowledge, events and insights. Platform Nebula LLMCall ScoreSummaryTrackersPre-built UIDeployments Developers DocumentationPlatformNebula PlaygroundSDKsResearchBlog Company AboutNewsCareersRequest a DemoPricingSecurity FollowFollowFollowFollowFollowFollow © 2024 Symbl.ai All rights reserved. Request a Demo Terms of Service Privacy Policy FollowFollowFollowFollowFollowFollowenusen-US1740599770https://symbl.ai

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