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The future of AI-powered customer care is hereKhoros is combining generative AI with a treasure trove of data, world-class automation, and digital engagement tools to create the perfect support experience. An experience that can be built instantly, learning constantly, and helping perpetually.The future of AI-powered customer care is here Khoros AI and automation delivers unmatched efficiency for marketing and service excellence. Read more Logo Solutions AI & Automation AI for every conversation, campaign, and customer Khoros Communities Self-service support, education, and collaboration Khoros Service Agent efficiency, automation, and operational insights Khoros Social Media Management Content management, publishing, and governance Services Product coaching Increase satisfaction and improve product adoption with complimentary training. Professional services More than onboarding and implementation, this is where our partnership begins Strategic Services Our in-house experts in social media and community management for Khoros customers Resources Blog Insights, tips, news, and more from our team to yours Customer stories Case studies with successful customers to see how they did it Developer information Technical overviews and links to developer documentation Events Join us for webinars and in-person events Integrations Integrations to connect with your customers, wherever they are Tech integrations Resource Center Guides, tipsheets, ebooks, on-demand webinars, & more Trust Center Policies, resources, certifications, and updates on our commitment to data security & compliance Support Sign in Join our community Get a demo Search: Search Support Sign in Solutions AI & Automation AI for every conversation, campaign, and customer Khoros Communities Self-service support, education, and collaboration Khoros Service Agent efficiency, automation, and operational insights Khoros Social Media Management Content management, publishing, and governance Services Product coaching Increase satisfaction and improve product adoption with complimentary training. Professional services More than onboarding and implementation, this is where our partnership begins Strategic Services Our in-house experts in social media and community management for Khoros customers Resources Blog Insights, tips, news, and more from our team to yours Customer stories Case studies with successful customers to see how they did it Developer information Technical overviews and links to developer documentation Events Join us for webinars and in-person events Integrations Integrations to connect with your customers, wherever they are Tech integrations Resource Center Guides, tipsheets, ebooks, on-demand webinars, & more Trust Center Policies, resources, certifications, and updates on our commitment to data security & compliance Join our community Get a demo The future of AI-powered customer care is here Unforgettable experiences, far fewer support staff Khoros is combining generative AI with a treasure trove of data, world-class automation, and digital engagement tools to create the perfect support experience. An experience that can be built instantly, learning constantly, and helping perpetually. Take a tour × Take a tour Explore the next generation Khoros Customer Care Cloud X Create a unified place where customers can ask questions and get personalized answers from a digital concierge that blends generative AI bots, self-service knowledge, and live agent help to bring the best assistance to them. X Safely integrate your preferred generative AI models for varying ‘jobs’, including to facilitate multi-modal customer conversations, drive continuous learning and insights, and create new knowledge, community content, or outbound messages and social posts. X Unlock the value of AI by tapping into an unparalleled repository of data from daily omni-channel interactions and knowledge libraries, including authentic user and expert generated content and discussions, agent and bot responses, and all your disparate brand knowledge sources. X Seamlessly pass a customer over to a live agent while they remain in the same conversation interface. Equip agents with an omnichannel tool to view the entire interaction history and context, access AI-suggested recommendations and knowledge, and respond with ease to ensure customers never start over or repeat themselves. X Analyze every customer conversation through an AI-fueled dashboard and discovery tool. Garner insights that identify known issues, uncover knowledge gaps, and pinpoint why customers turn to live agents for help so you can quickly turn today’s interactions into tomorrow’s self-service solutions. X Get a conversation management tool designed to understand and determine the best response, whether that’s seeking clarity, triggering a workflow, federating an answer from various knowledge sources, or routing to an agent. With native NLP, a no-code bot builder, and controls to manage AI services, more automated customer interactions reach resolution. X Enable service and marketing teams to turn AI-generated insights content into action, with the right oversight. Get ahead of issues and revenue-generating opportunities by employing a single tool to review, approve, and publish on social, community, and messaging channels for one-to-many or one-to-one reach. Read their stories Unmatched value, unparalleled data 403% 3 Months Average time for customers to receive payback 500+ Million Aggregated customer savings through contact avoidance 1.8 Billion Community site visits per year powered by Khoros 160 Million Customer cases resolved per year using Khoros 20 Million Social media engagement per year managed through Khoros AI and automation that’s making enterprise moves, not noise Learn more SOLUTIONS Khoros Service Excellent automation and digital service, no exceptions Customers expect seamless, 24x7, omni-channel service. Enterprises need to improve support and cut costs. Only Khoros delivers an AI-powered solution that enables enterprises to build more automation and equip agents with a single place to resolve cross-channel inquiries. Explore SOLUTIONS Khoros Communities Powerful communities built to last No matter who a community serves, it must be a place to find information, share ideas, get answers, and engage in meaningful dialogue. Only Khoros provides the software and expertise enterprises need to build world-class communities faster, with far fewer resources. Explore SOLUTIONS Khoros Social Media Management Social media marketing made simple It’s not easy to manage a major brand’s social media strategy. Only Khoros provides purpose-built software to bring global social media accounts, campaigns and teams into one place so teams can execute cross-channel campaigns faster — without the headache or risk. Explore CUSTOMER SUCCESS One of the most useful things about a community is that posts continue to live on. For example, a solution posted in 2021 will continue to benefit users with a similar question in 2023 and beyond. BRIUANA GREEN Community Moderator Read their story After successfully piloting and achieving business objectives, obtaining a positive ROI, and receiving favorable feedback from our user base, senior executives readily invested in the Community without opposition. IMAD DAOUD Senior Manager, Digital Support Read their story Midco’s goal is to handle 75% of customer interactions digitally or through self-help options. Khoros helps us make it easy for customers to reach Midco in whichever way is most convenient for them. KEN NELSON Customer Care Manager Read their story Building a chatbot was new to us, but we’re learning quickly, with support from Khoros. ANNE GODTS Customer Excellence Manager Read their story Unlock the power of gen-AI and deliver experiences your customers deserve Get a demo Logo The award-winning Khoros platform helps brands harness the power of human connection across every digital interaction to stay all-ways connected. LinkedIn Facebook Instagram Twitter TikTok Sign up for our newsletter By clicking Stay Informed, I would like to receive marketing information from Khoros via email and/or phone. I understand and agree to the Khoros Privacy Notice and Terms of Use. 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