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Home Page - CDRLHome Page - CDRL Skip to content CDRL About us ADR SchemesAviation ADR Comms ADR Consumer Arbitration Data Arbitration Retail ADR Utilities ADR Commercial Arbitration Commercial Energy Arbitration Make a Complaint LoginAviation ADR Comms ADR Consumer Arbitration Data Arbitration Retail ADR Utilities ADR Key Information Media ContactAccessibility CDRL COVID 19 Statement About us ADR SchemesAviation ADR Comms ADR Consumer Arbitration Data Arbitration Retail ADR Utilities ADR Commercial Arbitration Commercial Energy Arbitration Make a Complaint LoginAviation ADR Comms ADR Consumer Arbitration Data Arbitration Retail ADR Utilities ADR Key Information Media ContactAccessibility CDRL COVID 19 Statement Alternative Dispute Resolution (ADR) Services Operating in UK and across the EU If you have an unresolved complaint with a seller of goods or services, we may be able to help Start your Complaint Our ADR Schemes We operate six ADR schemes, each of which has it own specialist and highly trained team. We can resolve disputes between consumers/companies and traders where the trader participates with one of our schemes. CommunicationDetailsUtilitiesDetailsRetailDetailsAviationDetailsConsumerDetailsDataDetails Welcome to CDRL Consumer Dispute Resolution Limited (CDRL) is an alternative dispute resolution (ADR) provider and is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, by the Civil Aviation Authority, Chartered Trading Standards Institute and Ofcom. How it Works Here’s what you need to do before lodging a complaint with us and how the process works 1. Complain to your providerYou must first raise a formal complaint in writing with the company you are complaining about. 2. Lodge a complaint with usIf the provider is unwilling to resolve the complaint, they should send you a deadlock letter referring you to us. If not, you can still escalate the complaint to us if it's unresolved after 8 weeks.3. We'll work to resolve the complaintWe’ll pass your complaint to the company and ask for their defence. You will then be given an opportunity to provide us with comments on the defence following which one of our arbitrators/adjudicators will review the evidence and provide a final written decision. Why use our services We provide an independent and impartial service Our adjudicators/arbitrators are experts in their fields Our process is simply to use and efficient We will produce a written decision within 90 days, often far quicker Traders that subscribe to our ADR schemes are bound by our decisions Our determinations are enforceable in court We are approved by CTSI, the CAA and Ofcom Tens of thousands of consumers use our service each year Stats and Reports Aviation: Complaint stats and reports Communications: Complaint stats and reports Retail/Consumer Arbitration: Complaint stats and reports Utilities: Complaint stats and reports Ready to lodge your complaint? Start Your Complaint Customer Assistance Contact Centre Our contact centre operates Monday to Friday, 9am – 5:30pm and is on hand to provide information and assistance for consumers wishing to lodge a claim or obtain an update. Contact can be made here Connect with us News and updates Aviation ADR last 12 months performance CDRL RESPONSE TO THE WHICH? REPORT ‘ARE ALTERNATIVE DISPUTE RESOLUTION SCHEMES WORKING FOR CONSUMERS’ DATED APRIL 2021 CDRL partners with Hunt ADR to launch new arbitration and conciliation scheme for ABTA CDRL Helping Charities On 19th December 2019 CDRL staff held a Christmas Jumper fundraising day and raised £60 for Save the Children. On 31 October 2019 CDRL staff held a Halloween buffet and fancy dress fundraising day in the office and £104.82 for MK Cat Rescue. On 14th February 2020 CDRL staff held a buffet fundraising day on the office and raised £167.52 for the British Heart Foundation. On 04 October 2019 CDRL staff held a buffet and a competition day in the office and raised £146.08 for MacMillan. On 16th November 2018 CDRL staff held a ‘PJ/Onsie fundraising day in the office and raised £134.54 for Children in Need. On 13 June 2019 CDRL staff held a ‘cupcake fundraising day and raised £127.28 for the Alzheimer’s Society. Airlines We Cover Airlines Delta Airlines Complaints | Flybe Complaints | KLM Complaints | Ryanair Complaints | TUI Complaints | Turkish Airlines Complaints | Air Canada Complaints | Air Canada Rouge Complaints | Air France Complaints | Air Astana Complaints | Air China Complaints | EasyJet Complaints | Emirates Complaints | Oman Air Complaints | Asiana Airline Complaints | EGYPTAIR Complaints | Garuda Indonesia Complaints | Royal Brunei Complaints | South African Airways Complaints | TAP Portugal Complaints | Virgin Atlantic Complaints | Wizz Air Complaints | NavigationHomeAbout usAviation ADRUtilities ADRRetail ADRComms ADRConsumer ArbitrationData ArbitrationCommercial ArbitrationCommercial Energy ArbitrationMediaAccessibilityTerms and ConditionsCDRL COVID 19 StatementCDRL Cookie PolicyCDRL Privacy PolicyContact usMake a service complaint about Aviation ADRNews and updatesAviation ADR last 12 months performanceMay 24, 2024CDRL RESPONSE TO THE WHICH? REPORT ‘ARE ALTERNATIVE DISPUTE RESOLUTION SCHEMES WORKING FOR CONSUMERS’ DATED APRIL 2021April 23, 2021Get in touch Registered Office 12-14 Walker Avenue Stratford Office Village, Wolverton Mill, Milton Keynes MK12 5TW   ©2014-2020 Consumer Dispute Resolution Ltd (Company No. 09189773 England and Wales). All rights reserved. Connect with us twitter Go to Top We do not use cookies on this website Close GDPR Cookie Banner close Close GDPR Cookie Banner Change cookie settings Close GDPR Cookie Settings Privacy Overview Strictly Necessary Cookies 3rd Party Cookies Cookie Policy Powered by  GDPR Cookie Compliance Privacy Overview More information about our Privacy Policy Strictly Necessary Cookies Strictly Necessary Cookie should be enabled at all times so that we can save your preferences for cookie settings. Enable or Disable Cookies If you disable this cookie, we will not be able to save your preferences. 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