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Forward calls according to your schedules with Helpline SoftwareHelpline software is fully customizable, and reliably follows your complex call forwarding instructions 24/7 without human operators.Forward calls according to your schedules with Helpline Software Skip to content Home How it Works Products Shift Scheduling Webchat & Text Database Burnout Protection Scheduled Call Forwarding & Roll Over Crisis Callbacks FAQs Pricing About Us Menu Home How it Works Products Shift Scheduling Webchat & Text Database Burnout Protection Scheduled Call Forwarding & Roll Over Crisis Callbacks FAQs Pricing About Us Contact Sales Schedule your call forwarding Helpline software is a highly customizable schedule based call forwarding service. People trust our reliability, even in crisis. Meet an Expert Learn More Having trouble with your answering service? Streamline your answering service with our fast, accurate, and real-time call forwarding system Meet an Expert Money back guarantee You’ll love us, or we’ll give you 150% of your money back!If you cancel your contract within 30 days after Go-Live then we’ll return your deposit, and donate an additional 50% of your first month’s bill to your agency.Customer must be an active US-based 501(3)(c) nonprofit organizations to qualify for 150% money back guarantee. For profit customers will simply receive money they paid back. Offer void if not used within 90 days of contract effective date. Contract cancellation must be done in writing. Donation amount is limited to a maximum value of $500 to customer’s agency. Void where prohibited. No cash value unless required by law. Limit one per organization. Increase capacity without hiring Callers connect with your on-call personnel quickly and sustainably. Connect with your callers within seconds Deliver 36-84% increased service without hiring Save key staff 20+ hours per week Key Benefits Connect in seconds Minimize caller hold times so you never miss a call. Case management Helpers receive key context about callers and share notes in our built in notes system. Fast callbacks Innovative workflows help you quickly support help seekers during peak times. Scheduled on-call order See calls routed to helpers in real time based on your schedules. Input schedules months ahead. Built-in privacy Ensure caller privacy and protect helpers from inappropriate callers, creating a safe and supportive environment for everyone. Real-time call tracking Effortlessly track call types, reception issues, hold and talk times, missed calls, and team performance. Easy Scheduling Approve a shift request or adjust the schedule to instantly update the list of helpers available to take calls. Comprehensive burnout prevention Helpline Software monitors advocate activity and flags those at risk of burnout with our Burnout Prevention Dashboard and enforce boundaries with high-volume callers. Rural area support Special features help mitigate some reception issues in real time. User-friendly chat With sequential notifications, delivery and read receipts, and waiting room options, you can ensure that communication is smooth and transparent. Want to never miss a client call? Our customized call forwarding service can help you achieve that. What about late night texts or chats? No problem. Check out our customizable chat and text system. For more details see how it works, how new technology can replace your answering service, and our frequently asked questions page. Meet an Expert Here's what our awesome customers say “Helpline Software has been an incredible thought partner. They offer creative solutions and really care about the mission of the agencies they serve.” YWCA Golden Gate Silicon Valley “Helpline Software created a customized call management system for BAWAR’s 24/7 crisis line….ongoing service has had a HUGE impact on BAWAR’s ability to effectively support survivors every day … we couldn’t be more thankful.” Bay Area Women Against Rape "It really has changed a huge part of our organization.” Monterey County Rape Crisis Center Schedule a call with us Meet an Expert Previous Next Trusted by crisis agencies everywhere. Get To Know Us Home About Helpline Software Pricing How it works FAQs Grant Applications Blog Home About Helpline Software Pricing How it works FAQs Grant Applications Blog Technology Answering service Anonymous Hotlines Burnout Protection Call forwarding service Crisis Callbacks Database Making the Shift Schedule Sequential Call Forwarding Explained Webchat & Text How To Solve Some Chronic 24/7 Hotline System Problems Reliability No 3rd Party Interactive Voice Response Screen Pop Spam Remediation Answering service Anonymous Hotlines Burnout Protection Call forwarding service Crisis Callbacks Database Making the Shift Schedule Sequential Call Forwarding Explained Webchat & Text How To Solve Some Chronic 24/7 Hotline System Problems Reliability No 3rd Party Interactive Voice Response Screen Pop Spam Remediation Instagram LinkedIn Facebook Twitter Email 2261 Market Street #4620 San Francisco, CA 94114 Copyright © 2024 Comprehensive Productivity Solutions, LLC. All rights reserved. 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