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The Best Conversational AI Platform for Business | LivePersonLivePerson's Conversational AI platform helps brands embrace digital-first customer conversations for better scale, engagement, and results.The Best Conversational AI Platform for Business | LivePersonProductsMenu ItemConversational CloudDeliver personalized digital experiences with an AI platform that identifies customer intentGenerative AIUnleash the untapped power of large language models, merging unstoppable growth with an unwavering commitment to responsible, safe Generative AIMenu ItemConversational Intelligence & InsightsDrive improved customer engagement and agent performance with the data & insights critical to optimize conversationsIntegrationsUnlock more data and deliver increased flexibility and impact for your organization with our catalog of integrationsPUT IT ALL TOGETHERAI Chatbot ToolsetBetter conversations start with a better AI chatbotLearn moreSolutionsBy IndustryFinancial ServicesDeploy secure messages and proactively engage consumersRetailTransform the end-to-end customer shopping experienceTelco & CableManage the customer journey to maximize retention and minimize costsTravel & HospitalityGuide travelers through real-time requests and assist their travel needsAutomotiveImprove car shopping, ownership, and maintenance experiencesBy Use CaseDigital TransformationAccelerate digital transformation using the Conversational Flywheel™Voice to DigitalModernize your CCaaS with an integrated, unified experienceCustomer ServiceUnderstand customer needs and personalize service at scaleConversational CommerceSimplify the commerce experience with unified messaging and voiceB2B Sales & MarketingClose more deals without growing sales and marketing headcountITSMStreamline IT service management and boost productivityBy ServiceLP 360Accelerate time to value with our turnkey contact center as a serviceProfessional ServicesBegin your conversational journey with the help from our expertsTechnical SupportFind 24/7 support when you need itBy PartnerMarketplaceExplore solutions delivered by LivePerson certified partnersResourcesLearnAI HubResource LibraryCustomer StoriesAnalyst & Market ReportsNewsBlogParticipateCommunityEventsPodcastsWebinarsFeatured ResourceVIRTUAL PRODUCT LAUNCHTransform your contact center by putting humans firstRegister nowPartners Find a partnerSearch our directory to find partners by type, certification, vertical, and regionBecome a partnerLearn more about all of the benefits of becoming a LivePerson partnerPartner loginLog into our partner portal to access partnership tools and assetsAbout Who we areCareersLeadershipInclusion at LivePersonInvestor RelationsFeatured NewsLivePerson + AvayaAnnouncing a new partnership to deliver best-in-class CXLearn morePricingLog inGet a demoHow to succeed where 80% fail 💪Spark your contact center transformation LivePerson Conversational Cloud® platformPut conversations at the center of your businessAccelerate your contact center transformation, supercharge agent productivity, and deliver more personalized customer experiences with the enterprise leader in digital customer conversations.Get a demo VIRTUAL LAUNCH: CONTACT CENTER TRANSFORMATIONWhat do digital transformation and superheroes have in common?Check it out now Digital-first since Day 1Modern, asynchronous messaging has changed the way we communicate. 8 out of 10 consumers are more likely to purchase from businesses who embrace an omnichannel approach and connect conversations across voice and messaging channels, but 70% of customer conversations are still trapped in the call center. LivePerson bridges the gap between the legacy call center and the digital-first, AI-empowered customer experience of the future. Our award-winning technology and team are here to help you:Shift to digitalEmpower your peopleEmbrace automationSo long, IVR hellShift to digitalReduce costs and meet customer needs and expectations by routing voice calls to messaging and other digital channels.{“30%+”: “reduction in operating costs”, “10%+”: “increase in CSAT”}OUTCOMES30%+reduction in operating costs10%+increase in CSATSo long, conversation siloesEmpower your peopleGive your whole team the conversational AI platform, tools, and intelligence to better serve your customers and your business, leveraging 28 years worth of conversational data.{“50%+”: “decrease in agent attrition”, “25%+”: “increase in productivity”}OUTCOMES50%+decrease in agent attrition25%+increase in productivitySo long, chatbot loopsEmbrace automationScale your conversations and free up your human agents by automating the most common — and complex — customer intents so everyone can get what they need, quicker.{“50%+”: “reduction in operating costs”}OUTCOMES50%+reduction in operating costs Trusted by thousands of the world’s biggest brands Built for enterprise scale and security, LivePerson’s Conversational Cloud® platform has helped some of the most beloved global brands digitally transform. From banking and insurance to telecom and travel, complexity and compliance is our specialty. Read their stories “LivePerson is the best fit for traditional enterprises seeking a reliable and scalable digital transformation partner.” — “The Forrester Wave™: Digital Customer Interaction Solutions, Q2 2024″ Read more Real business outcomes to beat industry benchmarks30%reduction in operating costs90%automation rate25%customer satisfaction boost10xconversion vs traditional digital50%decrease in agent attrition Accelerate your conversational journey with LP 360We’ll build and manage your end-to-end conversation strategy — from agents to automation to guaranteed outcomes.Get started Bridge the AI gap with the Conversational Flywheel™LivePerson’s enterprise solutions are built around a four-phase framework proven to accelerate contact center transformation. UnderstandAnalyze omnichannel conversation data to uncover the wants and needs of your customers. Identify top customer intents and uncover opportunities to continuously improve the customer journey.Learn more about Conversational Intelligence ConnectEngage customers on the channel of their choice — from voice calls to web, mobile, and social messaging — and integrate your enterprise systems for a truly connected customer experience.Explore the connection possibilities AssistEmpower your agents with a customizable workspace and the latest generative AI technology. Agent-facing AI keeps humans in control of the conversation while ensuring accuracy and boosting efficiency.Check out agent and manager tools AutomateDrive self-service and faster resolutions through intelligent automation and specialized, LLM-powered AI agents.Meet our Generative AI Take a closer look at our digital customer conversations platformExplore Conversational Cloud See success stories from leaders like you“On top of our successes to date with LivePerson’s Conversational AI and platform, LLMs and generative AI hold enormous promise to help us scale seamless and personalized conversations even further.”Read the press release“LivePerson’s omnichannel communication capabilities drive a better customer experience, while also improving agent efficiency. This, combined with LivePerson’s analytics tools and user-friendly platform, support CarGurus’ mission in providing drivers with a personalized, convenient, and transparent experience.”See other quotes like this“Everything we have done on this transformation journey has been about delivering exceptional digital experiences to our customers and our crews, to curate convenient, frictionless, engaging experiences aligned with our purpose to Cultivate a Better World.”Read the press release Recommended resourcesOn-demand demosExperience our powerful AI tools at your fingertipsTake a tourGet more resourcesBrowse our most-read blogs, industry guides, and more.Take me thereLivePerson in the newsStay up to date on the latest press, featured stories, and more.Get the latest Home / ProductsDigital TransformationConversational CloudGenerative AIVoice to Digital SolutionsConversational Intelligence & InsightsIntegrationsAI chatbotsConversational AIMessaging ChannelsSolutions by IndustryFinancial ServicesRetailTelco & CableTravel & HospitalityAutomotiveSolutions By Use CaseCustomer ServiceConversational CommerceB2B Sales & MarketingITSMSolutions by PartnerMarketplaceServicesProfessional ServicesTechnical SupportLearnAI HubResource LibraryCustomer StoriesAnalyst & Market ReportsNewsBlogGlossaryKnowledge CenterDeveloper CenterSecurityParticipateEventsPodcastsWebinarsPartnersFind a partnerBecome a partnerPartner loginAboutWho we areCareersLeadershipInclusion at LivePersonInvestor RelationsSustainabilityPricing© 2024 LivePerson. 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