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Novoville - Redefining civic engagementNovoville is a comprehensive civic engagement platform for local governments. Reach citizens instantly, manage their requests, and make better decisions.Novoville - Redefining civic engagement EN GR FR I am a citizen Authority sign-in Home About us The platform e-Frontdesk Consult & Communicate Receive Payments Smart Mobility, Parking & Permits Shared Repairs Support Vulnerable People & Volunteers Citizen Insights Blog Contact us https://novoville.com/wp-content/uploads/2018/04/general_novoville.mp4 Redefiningcivic engagement Making local government services citizen-centric and accelerating their digital transformation. Get in touch Facilitate citizen-centric interactionsNovoville is a citizen engagement platform that bridges the gap between citizens and their local authorities. We transform the delivery of public services making them more efficient, participatory, transparent and inclusive. e-FrontdeskAllow citizens to submit requests and find answers quickly through a smart knowledge base and FAQ agent. Manage all reports and forms efficiently, improving customer satisfaction.LEARN MORESmart Mobility, Parking & PermitsIntegrate data from all modes of transport & IoT sensors to create a mobility ecosystem. Manage all your parking and permit operations in a single system, improving enforcement and traffic conditions in the city.LEARN MOREReceive PaymentsProcess and manage online payments easily, including parking fines, council tax bills, event tickets and public transportation fares. Reduce audit complexity and processing costs.LEARN MOREConsult & CommunicateTalk and listen to thousands of citizens through our suite of communication tools: online consultations and surveys, instant messaging, campaign and reputation management.LEARN MORESupport Vulnerable People & VolunteersHelp the most vulnerable people in your community by providing them and your local volunteering force with a seamless communication solution. Our app was selected by NHSx through the TechForce19 challenge.LEARN MOREFacilitate Shared RepairsUse a virtual tenement app to make it easier for residents living in shared properties to carry out repairs and keep their buildings in good condition.LEARN MORETransform your council in weeksOur out-of-the box, modular technology integrates with existing systems and is fully GDPR compliant. It is offered as a cloud-based solution, diminishing implementation time and maintenance costs. Novoville guarantees reliable service and the highest security and privacy compliance standards. Manage requests and resources in one place, automate processes, and get real-time visibility of organisational performance through an intuitive dashboard. Solutionspowered by Novoville myAthensPass is a free mobile app that revolutionises the way drivers pay for parking spaces in controlled zones within the City of Athens, improving the quality of life in the city. It allows users to pay for parking straight from their mobile device, quickly, easily and conveniently. Learn more SwiftParking is the new off-street parking app for the West Midlands. Commuters can park their car in seconds and continue their journey without delays, skipping the queue at the self-service kiosk. The app notifies users before their parking session expires and allows them to extend it remotely. Learn more The Novoville Shared Repairs app encourages, supports and enables private tenement flat owners in Edinburgh to organise repairs and maintenance. At the same time, it enables the council to manage the complex recurring issue of tenement repairs, as both a local authority and a landlord. Learn more Why choose Novoville8 out of 10 citizens would use a mobile app to report issues they come across in the city. Allow users to choose their preferred communication channel. Give feedback automatically for every request. Customise services by creating bespoke forms and transaction portals. Use the power of chat interfaces to create consultations and engage with communities. Allow citizens to express their views straight from their smartphones, web apps and social mediaReduce call and visit handling costs by automating citizen services, such as issue reporting, feedback, bill payments, FAQs and surveys. Boost citizen re-engagement and satisfaction rates at the same time. Improve efficiency by automating processes, eg. request routing, request assignment and request feedback. Access our powerful, user-friendly CRM 24/7 to make sure no request remains unanswered. Provide citizens with an interactive Frequently Asked Questions portal to reduce calls and frustration.Reach a vast number of citizens instantly, through personalised push notifications, text messages, emails and social media. Create a campaign, choose your target audience and preferred social networks, and we do the rest for you. Telling people who you are or what you do has never been easier. Use our Reputation Management module to get daily reports about everything that is being discussed about you on social media and news sites.Choose the metrics that matter the most to you, get custom reports, insights and data visualisations on your dashboard. Evaluate service performance and citizen satisfaction, define priorities, and plan accordingly. Get a real-time snapshot of your city with reports, services, requests, data-enhanced city maps and survey results all in one place.Novoville integrates with existing or legacy systems to give you a rich picture of your city in one system. Our Software-as-a-Service (SaaS) delivery model means deployment is quick, easy and scalable, without the need for hardware and software Novoville citiesare performing betterInteraction between local governments and citizens becomes immediate, efficient and cost-effective. Boost performance78%of submitted issues are resolved within 5 daysIncrease engagement77%of citizens use the app weeklyReduce costs80%savings when using our communication channels AwardsWhat our customers say We wanted residents to work with us on a new Local Plan to ensure Watford continues to be a vibrant and thriving place. The interactive online chat by Novoville helped make sure that local people were in charge of the change that was happening in our town. Taking part in this meant that you could have your say on the future of Watford. Peter Taylor, Mayor of WatfordWe are really happy to be engaging residents through this new approach. The more people who give their views, the better we can collectively improve services. Andy Street, Mayor of the West MidlandsWe keep a database of specific concerns that people write, phone or email us about, but what we want is a well-informed understanding of the bigger picture when it comes to people's perception of road safety in the island. Novoville is a good tool for obtaining this qualitative data and I hope that the public will use it to let us know their views. Deputy Barry Brehaut, President of the Committee for the Environment & Infrastructure, States of GuernseyEdinburgh has around 170,000 tenement flats and other shared buildings with multiple owners. Many of these buildings are still in need of urgent repair. This app will make it much easier for owners to engage and take responsibility for this. Cllr Alasdair Rankin, Convener of the Finance and Resources Committee, City of Edinburgh CouncilThe parking solution we created with Novoville ticks all the boxes for commuters in the West Midlands. Users can park their car in seconds across the region, skipping the queue at the self-service kiosk and gradually removing the need for one. The dashboard allows us to monitor parking and financial operations effectively, and most importantly seamlessly roll out our services to more car parks as demand increases. Matthew Lewis, Head of Swift, Transport for West MidlandsYCC started working with Novoville to develop a volunteer app back in May 2020 in the height of the first lockdown. Despite our short resources as a local charity, we were able to create a telephone befriending service as part of our covid response work across the Kirklees Area. Novoville supported us throughout and developed an app that has become incremental to the service. The app has saved us staff hours and enabled volunteers to log calls/concerns 24/7. We hope to be able to continue our journey with Novoville to support some of our other services at YCC. Christine Rhodes, Service Manager, Yorkshire Children's CentreOver 80 local authorities and 3 million citizens already have access to Novoville to improve the places they live in Want to learn more about how we can help your government become more efficient and citizen-centric?We are committed to support you every step of the way. Our specialists will guide you through our platform and answer any questions you have. Request a Demo Are you a citizen?Report issues, request services, make payments and voice your opinion. Download the Novoville App now! App StoreGoogle Play The CompanyAbout us The Platforme-Frontdesk Consult & Communicate Receive Payments Smart Mobility, Parking & Permits Shared Repairs Support Vulnerable People & Volunteers InsightsBlogContactPRESS KITREQUEST A DEMO© 2024 Novoville All rights reservedTerms of Use Privacy Policy Cookie Policy Slavery & Human Trafficking Statement We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. By clicking “Accept”, you consent to the use of ALL the cookies.Cookie settingsACCEPTManage consent Close Privacy Overview This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience. Necessary Necessary Always Enabled Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information. Non-necessary Non-necessary Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website. Your city not on Novoville?Fill in your contact details below to notify your local Council. × Privacy Preference Center Privacy Preferencesenusen-US1730794863https://novoville.com

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