https://zurvey.io

Zurvey.io - Smart Survey Maker & AnalyserProfessional CX survey software that understands the voice of the customer boosted with human precision and unique capabilities in more than 20 languagesZurvey.io - Smart Survey Maker & Analyser Zurvey.io Platform Back Text analysis Coverage Methodology and precision Humanized metrics Custom labels Data gathering Survey Embed File upload Integration Reporting & Visualisation Dashboard Connectors and APIs File Outputs Solutions Back Text analytics Customer voice analysis (VoC) Product review analysis (PSAT) Verbatim coding In-depth survey Tracking research Retrospective research Employee Experience CX insight Microsurvey (NPS®, CSAT, CES) Zurvey for websites Zurvey for email Zurvey for apps Datastream integration Email, chat, instant messaging Social media Contact center data Unique needs The first step is always the hardest. We offer solutions tailored to your ideas and help with implementation focusing on your processes. Pricing Resources Back Case studies Webinars Knowledge base Getting started Data Security Blog Maximise customer satisfaction with humanly precise text analysis Professional CX survey software that understands the voice of the customerHuman precision and unique capabilities in major and complex languages Analysed and quantified 14,7 million pieces of customer feedback for more than 170 clients, from SMEs to large enterprises Text analytics Reveal insight from customer feedback Whether your company is collecting NPS® responses, support tickets or product reviews, verbatims are a goldmine of data. Using the advanced NLP functions of Zurvey, like topic recognition and human precise sentiment analysis you can extract insights to expose pain points and improve customer satisfaction. Learn more CX insight Ask the right questions using multiple touchpoints Embed your microsurvey into your website, mobile application or email with the least effort possible and gather contextual feedback when and where it matters. Our 360° data gathering method provides a complete overview of the VOC related to your product or service. Learn more In-depth survey Intuitive survey builder to cover all cases Create complex research surveys quickly and effortlessly and achieve higher response rates. Our survey software helps you to capture more customer feedback and provide a great experience for respondents. Learn more Datastream integration Our integrations are as diverse as your datasources Analysing different data streams such as incoming emails, voice transcripts, app store reviews or agent notes can be a huge challenge. We provide easy to use connectors and integrations to exploit the capabilities of our NLP on any kind of data you want. Learn more Do you have something specific on your mind? Arrange a free session with our CX consultants   In-page Email Mobile Integrations Active Feedback A simple, low code survey embedding method to ask specific target groups for feedback on your website. We offer several types of iframe based visualisations, including popups and sliders which can be targeted at specific behaviour. Want to gather general opinion? Users can also give feedback at the click of a button embedded in your site. Embedded Widget Gather feedback on articles or any kind of content on your website. Our inpage widget is directly integrated into your website so you can ask your visitors right after their first impression. We offer a wide range of customisation on our platform, making sure the widget matches your brand image. Would you like to give it a try? Let’s do it   Hell yeah! powered by Zurvey.io   Email widget Whether you want to have feedback on your newsletter content or on your complaint handling process, emails are a great channel for the VOC. Use our widget in your email signature to collect ratings for the effectiveness of support, or share your surveys in email directly from our platform. customisable HTML widget custom email templates on-brand look custom email domain (SendGrid, AWS mail, SMTP)   Have instant feedback on your application and prioritise roadmap elements based on user needs. minimal development time required one time installation rich documentation for implementation (Swift, Java, React)  always on-brand experience with many options for customisation   Haven’t found what you were looking for? Perhaps you need other methods of exchanging data with us: Pipe your VOC data from any source or platform and put it to work for your company. Whether you have app reviews, emails or agent notes, we cover your needs with easy to use no-code connectors. “The core of NPS® is to learn from verbatims how you can get better” — Fred ReichheldFounder of NPS® Process Verbatims with Human Precision Text Analysis Sentiment Analytics and Topic Recognition   The NLP engine of Zurvey.io identifies sentiment and detects topics in each verbatim comment, revealing hidden patterns and pain points in your VOC data. With the recognition of brands, persons and locations, you can improve customer satisfaction where it matters the most. All our NLP capabilities are available in major and less widely spoken languages as well. Auchan discovered hidden pain points in customer verbatims and took immediate action. Multi-level Custom Categories   Categorise and finetune customer verbatims according to your needs. You can have a deeper understanding of the VOC with multi-level categories, which you can build based on your already existing coding frame, or create them from scratch.   Raiffeisen Bank International developed a distinct set of themes and topics structured into a single hierarchical tree. Humanised Metrics and KPIs   Humanise CX metrics like NPS®, CSAT and CES using advanced text analytics and reveal the drivers behind numeric scores. Zurvey.io finds statistical connections between the topics identified in verbatims and satisfaction scores, providing the “why” behind NPS® and journey point metrics. Decathlon turned Zurvey.io's opinion index into salary KPIs to enhance shopping experience Do you have something specific on your mind? Arrange a free session with our CX consultants   What Satisfied Clients Say About Zurvey.io "Zurvey.io is really useful for our team to ensure deep understanding of client needs. With its unique visualisation - especially the Relations view - we can turn feedback into actions. The custom labels are also handy to manage specific business questions. And the team behind the product helps a lot to get the most out of it." Dóra Szkubán Senior Market Research Expert "What was good or what needs more focus in our service? We want to know it all and understand our customers, every day a little bit more! Therefore we use Zurvey.io. It supports us, as it is easy to use, nearly self-explanatory. We ask for feedback after each interaction - so we create together the customer journey of tomorrow. Besides that, Zurvey also simplifies the analysis process and helps with automatic reports. Collaborative work and pooling of experience allow us to find quick solutions if needed." Monika Zimmermann Head of Touchpointmanagement “I love working with Zurvey.io, it instantly gives me a clear overview of our customers’ feedback. Neticle’s expert analyses save the Market Research Department significant amounts of time, since they give us sharp, definite recommendations about the areas we need to improve. We integrate these into our strategic decisions in order to further improve our customers’ shopping experience.” Erika Szilágyi Head of Market Research Book a demo We know that a significant portion of the success of your research depends on choosing the right survey tool. You don’t have to just take our word for the benefits of using Zurvey.io, you can watch it in action instead.Book a demo and one of our Insights Managers will contact you as soon as possible. Take the first step towards ditching manual coding and a whole new world of enhancing CX! Get in touch Check our newsletter Address:H-1083 Budapest, Corvin Technology & Science Park, 44-46 Bókay János Str., building C5, floor 7Registered seat:H-1016 Budapest, Naphegy utca 28. fszt. 2 Péter Szekeres Co-founder & CEO peter.szekeres@neticle.com +36 70 701 6488 Zoltán Csikós Data Protection Officer zoltan.csikos@neticle.com +36 70 624 6955 Address:H-1083 Budapest, Corvin Technology & Science Park, 44-46 Bókay János Str., building C5, floor 7Registered seat:H-1016 Budapest, Naphegy utca 28. fszt. 2 Neticle Products Neticle Media Intelligence Zurvey.io Neticle Text Analysis API Neticle Data API Zurvey Platform Pricing Data Security Blog Case studies Webinars Knowledge base Getting started Solutions Text analytics In-depth survey CX insight Datastream integration Company Details Neticle Plc.Billing address: H-1016 Budapest, Naphegy utca 28. fszt. 2VAT number: 28996752-2-41EU VAT number: HU28996752   Bank details:Owner of the bank account: Neticle Plc.Account-keeping bank: MKB Bank ZrtEUR IBAN: HU34-10101353-22104900-01005303HUF IBAN: HU20 10101353-22104900-01004003SWIFT code: BUDAHUHB Neticle Privacy and Cookie Policy General Terms and Conditionsenen1730702592https://zurvey.io