https://cognigy.com
Generative & conversational AI powered customer service agents for your business
Generative and conversational AI powered customer service agents for your business. Get a demo or try free now!
Generative & conversational AI powered customer service agents for your business Cognigy raises $100 million in Series C funding to Build the AI Workforce of the Future - Find out more Solutions Back Meet Your AI Workforce Transform customer engagement with fully pre-trained AI Agents Explore Enterprise AI Agents AI Agents for Phone & Voice Chat & Messaging Agent Assist Sales & Marketing By Contact Center Platform Amazon Connect Avaya Genesys NICE 8x8 Learn how Cognigy.AI elevates any contact center By Industry Airlines Automotive Financial services Healthcare Insurance Retail & E-Commerce Telecommunications Utilities More integrations Bandwidth Microsoft Salesforce ServiceNow Zendesk Platform Back Cognigy.AI Platform Enterprise-grade Contact Center AI Platform Explore Cognigy.AI Platform Capabilities AI Agent Manager Low-code customer service automation engine Voice Gateway Turnkey voice connectivity to any contact center Generative AI Enterprise-ready LLMs for CX transformation Knowledge AI AI-based semantic search and knowledge management NLU Market-leading AI for 100+ languages Multimodal CX Cross-channel customer journeys with xApps Agent Copilot Next-gen agent assist for enterprise contact centers Live Chat AI-powered Live Agent workspace Insights Omnichannel reporting and analytics suite Get the Latest Introducing Agent Copilot Watch Now Cognigy Knowledge AI: Launch Webinar Watch Now Generative AI: Highlights Webinar Watch Now Quick Links Help Center Documentation Academy Product Updates Trust Center Marketplace References Back Analyst Recognition & Awards See Analyst Reports and Awards Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms See Analyst Reports and Awards Customer Success Stories View our Customer Stories Explore our customers’ stories and see how enterprises are creating customer service loved by everyone View our Customer Stories Videos Watch the Frontrunner Story of the Toyota Innovation Team Watch now Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation Watch now Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a. Watch now Resources Back Learn Downloads Guides, white papers, analyst reports and more Blog Stay in the loop on everything CX and CAI Cognigy Academy Become a certified expert with on-demand courses Showcase Shorts Explore the art of the possible in short videos demonstrating CAI CX Disruptors Insights from leading voices in the customer service industry Succeed Product Updates The latest information on new releases and features Help Center Tutorials, help community, videos and how-to articles Training Access training resources or schedule personalized sessions Technical Documentation How to use and get the most from Cognigy.AI Get the Latest eBook: Generative AI for Contact Centers Download now Webinar: Generative AI and Cognigy in the Contact Center Watch now Building Next Generation Self-Service at Scale Read more Company Back Who We Are About Us Join our mission to make Conversational AI more accessible Our Partners Dive into our global ecosystem of leading business and technology partners Events Find us at live conferences or virtual meetups Careers Help us achieve our vision with your talents and skills News & Announcements Be the first to know about all the latest news Cognigy Experience Summit (CXS) The paramount event for AI visionaries and the Cognigy Community Contact Us Reach out to our experts and get your questions answered Trustworthy AI Cognigy Trust Center See how we help your organization secure sensitive data and comply with applicable laws and regulations. Read More The Future of Enterprise-Grade AI Adoption An in-depth guide into the trusted use of AI in customer service automation Read More Cognigy.AI is officially AIC4-approved Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue. Read More Latest Announcements Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine Cognigy Recognized for Artificial Intelligence Innovation in 2024 AI Breakthrough Awards Program EN DE Back Meet Your AI Workforce Transform customer engagement with fully pre-trained AI Agents Explore Enterprise AI Agents AI Agents for Phone & Voice Chat & Messaging Agent Assist Sales & Marketing By Contact Center Platform Amazon Connect Avaya Genesys NICE 8x8 Learn how Cognigy.AI elevates any contact center See More Integrations By Industry Airlines Automotive Financial services Healthcare Insurance Retail & E-Commerce Telecommunications Utilities More integrations Bandwidth Microsoft Salesforce ServiceNow Zendesk Back Cognigy.AI Platform Enterprise-grade Contact Center AI Platform Explore Cognigy.AI Platform Capabilities AI Agent Manager Low-code customer service automation engine Voice Gateway Turnkey voice connectivity to any contact center Generative AI Enterprise-ready LLMs for CX transformation Knowledge AI AI-based semantic search and knowledge management NLU Market-leading AI for 100+ languages Multimodal CX Cross-channel customer journeys with xApps Agent Copilot Next-gen agent assist for enterprise contact centers Live Chat AI-powered Live Agent workspace Insights Omnichannel reporting and analytics suite Get the Latest Introducing Agent Copilot Watch Now Cognigy Knowledge AI: Launch Webinar Watch Now Generative AI: Highlights Webinar Watch Now Quick Links Help Center Documentation Academy Product Updates Trust Center Marketplace Back Analyst Recognition & Awards Cognigy is recognized as a Leader for Enterprise Conversational AI Platforms See Analyst Reports and Awards Customer Success Stories Explore our customers’ stories and see how enterprises are creating customer service loved by everyone View our Customer Stories Videos Watch the Frontrunner Story of the Toyota Innovation Team Watch now Deloitte and Cognigy are Paving the Way for AI-Powered Customer Service Transformation Watch now Lufthansa Group Uses Cognigy.AI to Power 6M+ Conversations p.a. Watch now Back Learn Downloads Guides, white papers, analyst reports and more Blog Stay in the loop on everything CX and CAI Cognigy Academy Become a certified expert with on-demand courses Showcase Shorts Explore the art of the possible in short videos demonstrating CAI CX Disruptors Insights from leading voices in the customer service industry Succeed Product Updates The latest information on new releases and features Help Center Tutorials, help community, videos and how-to articles Training Access training resources or schedule personalized sessions Technical Documentation How to use and get the most from Cognigy.AI Get the Latest eBook: Generative AI for Contact Centers Download now Webinar: Generative AI and Cognigy in the Contact Center Watch now Building Next Generation Self-Service at Scale Read more Back Who We Are About Us Join our mission to make Conversational AI more accessible Our Partners Dive into our global ecosystem of leading business and technology partners Events Find us at live conferences or virtual meetups Careers Help us achieve our vision with your talents and skills News & Announcements Be the first to know about all the latest news Cognigy Experience Summit (CXS) The paramount event for AI visionaries and the Cognigy Community Contact Us Reach out to our experts and get your questions answered Trustworthy AI Cognigy Trust Center See how we help your organization secure sensitive data and comply with applicable laws and regulations. Read More The Future of Enterprise-Grade AI Adoption An in-depth guide into the trusted use of AI in customer service automation Read More Cognigy.AI is officially AIC4-approved Find out everything you need to know about establishing "Explainable AI" based on the AIC4 criteria catalogue. Read More Latest Announcements Cognigy Receives 2024 Conversational AI Excellence Award from CUSTOMER Magazine Cognigy Recognized for Artificial Intelligence Innovation in 2024 AI Breakthrough Awards Program AI Agents for Your Business Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat AI Agents for Insurance Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat AI Agents for Travel Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat AI Agents for Retail Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat AI Agents for Healthcare Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat AI Agents for Telecoms Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat AI Agents for Utilities Support your customers and agents with Cognigy.AI, powered by Generative AI on voice and chat Phone & Voice Chat & Messaging Agent Copilot Trusted by more than 1,000 brands worldwide Meet our AI Champions Our customers make a difference everyday with a new generation of service experiences that just work. 16M+ automated conversations per year for rebookings, refunds & more 16+ Bots live 16M+ automated conversations per yearReal-time AI translation Read More 25+ chat and voice bots for customer care and in-car Voice Assistance 98% of customers love the serviceIncreased loyalty for dealerships95% acceptance rate for AI-booked appointments Read More Voice & Chatbots with 70% automation rates, serving EON’s 50M customers 70% automation30+ bots live+37% NPS on live chat Read More Serving 24k customers in customer service on chat and voice channels Over 400 recognized intentsTrained on +7,000 samplesWarm Agent handover Read More What will you use AI for? Driven by Performance 1B+ Annual Interactions 99% RoutingAccuracy 70% AHTReduction Harness the power of Generative AI for Customer Self-Service Personalized CX Create meaningful connections and foster customer loyalty through tailored experiences. Humanlike Dialogues Amaze customers with empathetic dialogues and hyper-realistic voices powered by Generative AI. Voice and Chat-Ready Craft cutting-edge, frictionless interactions that are multimodal and omnichannel. Proactive Service Go beyond reactive support to provide proactive service that boosts satisfaction and revenue growth. Give your agents superpowers with Agent Copilot Unlock Agent Productivity Empower your workforce with real-time AI coaching and automated wrap-ups. Effortless Resource Access Provide agents with instant access to critical support knowledge and resources. Global Language Support Equip service teams to assist customers in any language leveraging real-time translation. Enhanced CX Deliver swift and precise responses – without customers ever having to repeat themselves. Scale up your enterprise contact center with a cutting-edge AI workforce Enterprise-Ready Generative AI Supercharge your contact center with secure, powerful LLM orchestration. Reliability and Scale Manage millions of annual interactions and effectively handle peak loads without compromising service quality. Outpace Competitors Respond to changing business and customer needs at speed and scale with market-leading AI. Fast Time to Value Integrate seamlessly into existing systems and rapidly realize ROI with business-driven automation. Start your journey with the #1 Leader Cognigy Named a Leader in The Forrester Wave™ Conversational AI For Customer Service, Q2 2024 Analyst Recognition & Awards Deliver service experiences your customers will boast about See Conversational AI in action Cognigy News Cognigy Receives 2024 Conversational AI Excellence... Learn More 03 September 2024 Cognigy Recognized for Artificial Intelligence Inn... Prestigious International Annual Awards Program Honors Standout AI and Machine Learning Solutions an... Learn More 01 July 2024 Cognigy Raises $100m as Major Enterprise Brands De... Series C Funding Round Led by Eurazeo Growth to Accelerate AI Automation R&D and Global Expansio... Learn More 11 June 2024 Start shaping the future of customer service today Discover how Cognigy can help you create AI Agents for your business GET A DEMO DISCOVER HOW SOLUTIONS AI Agents Phone & Voice Chat & Messaging Agent Assist Contact Center Integrations PLATFORM Cognigy.AI Platform Overview Generative AI Knowledge AI Voice Gateway AI Agent Manager Resources Success Stories Downloads Blog Showcase Shorts Help Center company About Cognigy Events Trust Center News & Announcements Careers Privacy Policy Modern Slavery Statement Legal Notice © 2024 Cognigy All rights reserved.
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