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Premium Experience Association – The largest global network of premium experience decision-makers in sports and entertainment.Premium Experience Association – The largest global network of premium experience decision-makers in sports and entertainment. Close HOME ALSD LONDON 2024 Overview Delegates London Speakers Host Hotel Partners PHILADELPHIA 2025 FAQ LA 2024 Recap Gallery HOME ALSD LONDON 2024 Overview Delegates London Speakers Host Hotel Partners PHILADELPHIA 2025 FAQ LA 2024 Recap Gallery Register Now Global Premium Summit indigo at The O2 • London 29 September - 1 October Learn More The Global Premium Experience Network ALSD is the world’s leading network of premium experience decision-makers in the sports and entertainment industry.  For nearly 35 years, the association has powered the connections, collaborations, and careers of a passionate community of diverse thought leaders who deliver memorable premium experiences for fans worldwide.  Join thousands of like-minded team and venue innovators in helping to shape the future of sports and entertainment. GLOBAL PREMIUM SUMMIT London • 29 Sept. – 1 Oct., 2024 Learn More PREMIUM EXPERIENCE CONFERENCE Philadelphia • June 22-24, 2025 Learn More 6th ANNUAL GLOBAL PREMIUM SUMMIT Showcasing the World's Most Innovative Premium Projects, People, & Products Join the brightest minds and leading innovators & decision-makers in global premium hospitality experiences.  Engage directly with those leading cutting-edge efforts to increase club & venue revenues and guest engagement via the world's best VIP hospitality in sports and entertainment. Welcome • Willkommen! • ¡Bienvenido! • Välkommen! • Bienvenue! • Benvenuta! • Добро пожаловать! • Yōkoso • 'Ahlaan bik 2024 Schedule All Topics F&B Hospitality Design Partnerships Sales & Service Technology Expand All +Day 1 • Sun 29 SeptDay 2 • Mon 30 SeptDay 3 • Tues 1 Oct15:00 - 17:00Invitation Only Meetings18:00 - 19:30Icebreaker Reception at All Bar One at The O2By TKT.com Reception open to all registered delegates; badges can be picked up at All Bar One (located near the O2's main entrance) upon entry.F&BWhereAll Bar One at The O219:30 - 23:00Delegates on their own for dinner & shopping at The O2By The O2 07:00 - 08:30Continental Breakfast (for eligible guests)By Intercontinental London – The O2 08:30 - 09:00Coffee & NetworkingBy Boldyn Networks 09:00 - 09:25Welcome, hosted by AEGBy Nathan Kosky The O2, AEG09:30 - 10:10Around the World in 40 Minutes: A Global Roundtable Discussion of Premium InnovationBy Michele Kajiwara Crypto.com Arena, LA, Rich Krezwick ALSD, Amanda Verhoff ALSDA fast-paced discussion across what's shaping the current state of Premium Hospitality.F&BHospitality DesignPartnershipsSales & ServiceTechnologyWhereindigo at The O210:15 - 10:40Evolving the Offer: Expanding Beyond the Event to Unlock New MarketsBy Roy Westwood Forward Associates, Gemma Vaughan AO Arena, Oliver Wright ASM Global, Samara Mezher Forward AssociatesDiscover how venues are broadening their horizons by rethinking traditional event offerings, tapping into new markets and revenue streams through innovative approaches that extend beyond game day or concert night.F&BHospitality DesignSales & ServiceTechnologyWhereindigo at The O210:45 - 11:00Coffee Networking BreakBy Boldyn Networks 11:00 - 11:25Innovating Fan Experiences: Enhancing Hospitality and Matchdays at Every LevelBy Mike Green Sodexo Live!, Russ Wood Brighton & Hove Albion FC, Amanda Verhoff ALSD11:30 - 11:55Transforming Legacy Venues: Balancing Heritage with Modernization in Premium SpacesBy David Garth Legends Int'l, Jimmy Ord Fulham FC, Brendan Long Madison Square Garden, NYC, Victoria Matthews European Arena Assoc.Case Studies from Iconic Venues Across the Globe F&BHospitality DesignSales & ServiceTechnologyWhereindigo at The O212:00 - 12:15Frictionless Premium: How Technology is Revolutionizing Hospitality and Retail at EventsBy Tom Brand Amazon Just Walk Out, Harry Ridley Levy UKExploring how Amazon and Levy UK are reshaping premium event experiences with frictionless F&B and retail, enhancing convenience, efficiency, and guest satisfaction through innovations like Just Walk Out technology at The O2.F&B12:15 - 12:30The Future of CulinaryBy Thierry Diagaradjou Levy UK + Ireland, James Buckley Levy UK + IrelandExploring Levy UK's innovative approach to new culinary concepts, chef progression, and supporting the state and future of sports and entertainment events with fresh and ever-evolving offerings.F&B12:30 - 14:00Lunch, presented by LevyBy Levy Special thanks to the legendary talent at Levy UKWhereindigo at The O214:00 - 14:25Cultural Nuances in Premium Hospitality: Tailoring Experiences for a Global AudienceBy John Rhodes HOK, Victor Sendra Roig Arena, Valencia, Alexander Beloborodov Live Arena, MoscowBalancing Tradition and Innovation in Diverse International MarketsF&BHospitality DesignSales & ServiceWhereindigo at The O214:30 - 14:55The Art of Maximizing Revenue from Existing Spaces: Creative Strategies for Unlocking Hidden ValueBy Colin Perkins Newcastle United FC, Yvette Thompson Newcastle FC, Jon Lee 20.20Discover innovative approaches to repurposing and optimizing underutilized spaces in sports and entertainment venues, transforming them into revenue-generating assets through flexible hospitality, events, and non-matchday activationsF&BHospitality DesignSales & ServiceWhereindigo at The O215:00 - 15:25Game-Changing Connectivity: Redefining Fan Engagement and Venue OperationsBy Gavin O’Meara Boldyn Networks, Tom Flanagan AEG, The O2Revolutionizing sports and entertainment venues with next-generation connectivity, enhancing fan engagement, seamless operations, and immersive digital experiences through advanced 5G and Wi-Fi solutions.TechnologyWhereindigo at The O215:30 - 15:45Coffee Networking BreakBy Boldyn Networks 15:45 - 16:10Fan-Centric Innovation: How Technology is Redefining the Premium ExperienceBy Francis Casado 3D Digital VenueTransforming the fan experience in premium areas, focusing on innovations like smart venues, AI, and mobile integrationTechnologyWhereindigo at The O216:15 - 16:55Luxury Beyond Sports: Lessons in High-Touch Service from VIP Cruises and Exclusive VenuesBy Olly Bengough KOKO London, Gus Lonsdale Windstar Cruises, Emmanuel Jacobo Crypto.com Arena, LAJoin leaders from Windstar Cruises and KOKO as they share insights on how to create exceptional, personalized experiences for High Net Worth clients. Discover how their approach to luxury hospitality and boutique service can inspire new strategies for sports venues and premium experiences.F&BHospitality DesignPartnershipsWhereindigo at The O217:00 - 18:00Delegate Break / Hotel / ShoppingBy The O2 Take an hour to freshen up in your hotel room and/or explore The O2 campusWhereThe O2 • London18:30 - 19:15Cocktail Reception • AmEx Lounge at The O2By The O2 Pre-Tour Cocktails in the American Express Lounge in The O2F&BWhereAmerican Express Lounge in The O219:30 - 21:00Backstage Venue Tours & Premium Reception, with tour partner AmazonBy Amazon Just Walk Out , The O2 , Levy 07:00 - 08:30Continental Breakfast (for eligible guests)By Intercontinental London – The O2 08:30 - 09:00Coffee & NetworkingBy Boldyn Networks 09:00 - 09:25Experience Creators, Not Event Makers: Shaping the Moments Beyond the Field or StageBy Vicky Jaycock Everton FC, Liverpool, Samara Mezher Forward Associates, Sophie Edelsten England & Wales Cricket BoardWhile we can’t control the action on the field or stage, we own the experience around it. This session explores how venues can craft meaningful, lasting connections with fans by focusing on immersive, engaging experiences that go beyond the event itself.F&BHospitality DesignPartnershipsSales & ServiceTechnologyWhereindigo at The O209:30 - 10:10Open Mic: Navigating the Challenges and Opportunities in Club & Venue Premium ExperiencesBy Amanda Verhoff ALSD, Tom Scott TrippantAn open forum for delegates to discuss pressing challenges, share success stories, and explore opportunities in premium sports and entertainment experiences. What's keeping you up at night? F&BHospitality DesignPartnershipsSales & ServiceTechnologyWhereindigo at The O210:15 - 10:40Transforming Event Experiences: Leveraging Strategic PartnershipsBy Roy Westwood Forward Associates, Rob Wingrove STH Group, Kathryn Morgan Sodexo Live!Exploring how partnerships can deliver unmatched hospitality expertise and value.F&BHospitality DesignPartnershipsTechnologyWhereindigo at The O210:45 - 11:00Coffee Networking BreakBy Boldyn Networks 11:00 - 11:25Navigating the New Landscape of Secondary Ticketing: Challenges, Regulations, and OpportunitiesBy Mike Garvie Prolific 1, Rich Krezwick ALSD, Jason Berger TKT.com, Nolan Dewire Valhalla TicketsAdapting to Evolving Market Dynamics and Maximizing Revenue in the Resale Ecosystem PartnershipsSales & ServiceTechnologyWhereindigo at The O211:30 - 11:55Venue Innovation Roundtable: Exploring the Future of Fan Experiences and OfferingsBy Niamh D’Arcy Egal Pads, Tom Scott Trippant, Ziad Feghali Soundpays, Ryan Miller WolfCycleA roundtable discussion showcasing how technologies and new demographics are driving innovation in premium spaces and delivering next-level experiences for fans and venues alike.F&BHospitality DesignPartnershipsSales & ServiceTechnologyWhereindigo at The O212:00 - 12:25From Pop-Ups to Permanent: Maximizing Revenue Through Unique Space UtilizationBy Aimee Richardson Provision Events, Jon Graham Pharaoh Ltd, Charlie McGorrigan Rapid RetailUsing innovative space design to create pop-up experiences, seasonal attractions, and other temporary offerings that drive revenue and engagement.F&BHospitality DesignPartnershipsSales & ServiceTechnologyWhereindigo at The O212:30 - 12:50Driving Sustainability in Premium Hospitality: Blueprint for a Greener FutureBy James Buckley Levy UK + IrelandExplore how Levy is leading the way in sustainable premium hospitality, from reducing food waste to sourcing local ingredients, and discover actionable strategies for venues to enhance their environmental impact without compromising on guest experience or operational excellence.F&BWhereindigo at The O212:50 - 13:00Closing RemarksBy The O2 13:00 - 14:00Lunch, presented by LevyBy Levy 14:00 - 15:00Exhibitor Load-out & Delegate Departures 2024 Speakers Steve SayerThe O2, LondonRoy WestwoodForward AssociatesMichele KajiwaraCrypto.com Arena, LAGemma VaughanAO ArenaDavid GarthLegends Int'lVicky JaycockEverton FC, LiverpoolJimmy OrdFulham FCOlly BengoughKOKO London More Featured Speakers Register Today! Corporate Delegates Clubs/Venues Hotel Special thanks to our partners, the world's leading innovators in premium experiences. HOST PARTNERS ALLIANCE PARTNERS SHOWCASE PARTNERS INDUSTRY PARTNERS The world’s largest network of premium experience decision-makers in sports and entertainment, powered by ALSD. Join today! Youtube Instagram Linkedin Want to sign up to receive email updates or have a question? Send us a note! Name Email Message Send ALSD Event Gallery Copyright © 2024 ALSD, LLC • All rights reserved • Privacy Policy Home Schedules Speakers About Topics Business Engineering Growth Platform When Sunday to Wednesday December 23 to 26, 2022 Where 467 Davidson ave Los Angeles CA 95716 Get directionsenusen-US1728387481https://alsdinternational.com

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