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IT Outage UpdatesAnswers to FAQs related to the IT disruption experienced by TTUSHSC identified in September 2024.IT Outage Updates StudentsPatientsTeam Members Texas Tech UniversityHealth Sciences CenterThis site will be updated as new information becomes available. Please check back for the most recent updates.TTUHSC recently identified information technology issues that resulted in temporary disruption to some computer systems and applications. As we work to investigate these issues, we have also taken systems offline in an abundance of caution. TTUHSC is working diligently to investigate these issues and return all systems, services and applications to full operations as quickly as possible. We appreciate your patience and understanding as we work to respond to this issue. A comprehensive list of frequently asked questions, along with their answers, has been provided to assist team members, students and patients.General FAQsPatientsUpdated October 8, 2024StudentsUpdated October 8, 2024Team MembersUpdated October 8, 2024 General QuestionsHow can I reach someone in Human Resources?Please email the appropriate HR team using the email address below: TTUHSCEmploymentAbileneDallas@gmail.com TTUHSCEmploymentAmarillo@gmail.com TTUHSCEmploymentLubbock@gmail.com TTUHSCEmploymentPermianBasin@gmail.com TTUHSCEmploymentManagedCare@gmail.com TTUHSCFacultyEmployment@gmail.com What should I do in case of an emergency or to report a crime on campus?Please call 911. If you are on the Lubbock campus, it will go to the Texas Tech Police Department. If you are at any of the other TTUHSC campuses or sites, it will connect you to a local 911 operator. What caused the outage?We are working to investigate the source of these issues. This investigation remains ongoing. Will you provide us with updates?We appreciate your patience and cooperation during this time. We will continue to provide updates here as we learn more. When will you know more information?We will provide additional information as our investigation progresses. We are working to investigate the issues and restore our systems to full operability as quickly as possible. When will you be fully operational?We are working diligently to restore operations to full functionality. We do not currently have a timeframe as to when this will occur. What if I still have questions after reviewing these FAQs?If you have additional questions after visiting the site, please email questionsttuhsc@gmail.com. Please be assured that this email address is being monitored. While direct replies might not be possible in every instance, updates and additional information will be shared in the FAQs as they become available. Please do not send medical records, medical record requests, protected health information or any other sensitive information to this inbox. StudentsPatientsTeam Membersenusen-US1728501181https://ttuhsc.edu

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