https://route.com

Route: Track Everything In One PlaceTrack Everything You Order in the Route App. Get shipping notifications and real-time status updates on any delivery.Route: Track Everything In One Place Announcing Route's $40M Series C. Read more here Business Shoppers Book Demo Products Resources Pricing Sign In Sign In Book Demo Route Shoppers Sign in to track all your packages in one place. Need help with your order? Support, refunds and replacements. Protected Carbon Neutral Route Merchants Sign into your merchant portal. Protect Track Retain Deliver what matters. The post purchase solution trusted by 13,000 leading brands. Get a demo Deliver premium experiences that keep customers coming back. Shipping issues happen. With Route, your customers get instant resolutions and world-class support — turning negative experiences into opportunities to build loyalty. 97 % Customer satisfaction 1 M Tickets resolved How Route works — Route protects brands and their customers. With licensed shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping. Shipping Protection Peace of mind with every purchase. Shipping protection at checkout gives your customers confidence that they're covered in case their package is damaged in transit, stolen, or doesn't arrive. Get a demo Learn more 150M Orders protected $15B Protected merchandise Issue Resolution When shipping goes wrong, Route makes it right. Don't let shipping issues impact your bottom line or amass in your support queue. Customers can file claims and get resolutions in minutes — paid by us. Get a demo Learn more $99M Claims paid $8M Protected for brands in fraudulent claims Package Tracking More anticipation. Less "where's my order?" Order inquiries tie up support teams. Reduce tickets and show customers their orders in one place with tracking on the app, web, email, and SMS. Get a demo Learn more 700M Tracked packages 10x Increase in customer engagement Product Recommendations Recommend the products your customers will love. Route's AI-powered engine serves tailored product recommendations at every tracking touchpoint — helping customers discover and buy more from your brand. Get a demo Learn more 20% Increase in customer Lifetime Value $1M Incremental sales revenue for brands Carbon Neutral Shipping Offset the carbon impact of each order. Build loyalty, reduce the environmental impact of online shopping, and empower customers to protect the planet with carbon neutral shipping. Get a demo Learn more 34% Increase in customer loyalty 92% Trust in eco-friendly brands See everything Route has to grow your business. Route offers shipping protection, fast issue resolution, package tracking, product recommendations, and carbon neutral shipping. Get a demo Learn more Leading brands love Route. Jing Gao Founder & CEO of Fly By Jing As we grow and scale Fly by Jing, it's just really great to know that Route is providing peace of mind for both our team and our customers. 2:01 2:45 1:40 Explore more testimonials × Your browser does not support the video tag. Online shoppers trust Route. Explore more reviews Suzanne S. Shopper · Route Customer I wasn’t sure about paying for shipping insurance but when only half of my order showed up, I logged in, and Route quickly resolved the issue in less than an hour. Shipping insurance definitely came in handy! Alexandra C. Shopper · Route Customer Thank you so much. I was mentally preparing to spend days, if not weeks, dealing with this issue-- and you got it done in less than 10 minutes. You’re amazing! Carmen O. Shopper · Route Customer The box that contained my products for my business was wet and crushed. I had some items that were ruined. I emailed and was assisted right away with an email that my products that were damaged will be replaced. Connect your online store. Get started quickly with direct integrations to the leaders in commerce. Get started Learn more Which plan is right for your business? Basic Offer immersive package tracking preferred by millions of engaged shoppers. Immersive Package Tracking Carbon Neutral Shipping on some orders 24/7 customer support on order issues Starting at $0 Get started Pro Optimize your customer experience across the entire post-purchase journey Everything in Basic, and: Product Recommendations Carbon Neutral Shipping on all orders Klaviyo Integration Starting at $349 Get started Custom Tailor your Route configuration to fit your needs. For merchants with 10k+ orders/mo. Everything in Pro, and: Tracking API and webhooks A la Carte Pricing for Features Custom Pricing Get started Don't just take our word for it. See for yourself how our post-purchase experience platform works. Book Demo Instagram For Shoppers Track your Package Customer Support Download Route File A Claim For Merchants Track Protect Engage Carbon Neutral Shipping Merchant Support Merchant Login Resources Product Updates Blog Careers Partners Developers Compliance Security Terms and Conditions Privacy Data Processing Addendum Oops -- something went wrong.Let’s give this another try. Try again One more step See how Route can help your business Business email Are you a merchant or a shopper? Merchant Shopper Quick Links File a claim Get help Download the app 300K+ 5-star reviews Scan to download the free app First name Last name Phone Annual sales volume Less than $500,000 $500,000 - $4,999,999 $5,000,000 - $9,999,999 $10,000,000 - $100,000,000 More than $100,000,000 Annual sales volume Store URL How did you hear about us? Last Source Last Medium Last Campaign Last Content Last Term Last Offer First Page Seen Conversion Page GCLID2 MSCLKID2 FBCLID2 Salesforce Sync This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. Close Oops -- something went wrong.Let’s give this another try. Try again One more step See how Route can help your business Business email Are you a merchant or a shopper? Merchant Shopper Quick Links File a claim Get help Download the app 300K+ 5-star reviews Scan to download the free app First name Last name Phone Annual sales volume Less than $500,000 $500,000 - $4,999,999 $5,000,000 - $9,999,999 $10,000,000 - $100,000,000 More than $100,000,000 Annual sales volume Store URL How did you hear about us? Last Source Last Medium Last Campaign Last Content Last Term Last Offer First Page Seen Conversion Page GCLID2 MSCLKID2 FBCLID2 Salesforce Sync This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. Close Oops -- something went wrong.Let’s give this another try. Try again One more step See how Route can help your business Business email Are you a merchant or a shopper? Merchant Shopper Quick Links File a claim Get help Download the app 300K+ 5-star reviews Scan to download the free app First name Last name Phone Annual sales volume Less than $500,000 $500,000 - $4,999,999 $5,000,000 - $9,999,999 $10,000,000 - $100,000,000 More than $100,000,000 Annual sales volume Store URL How did you hear about us? Select a Route Plan to Demo Basic Pro Custom Select a Route Plan to Demo Last Source Last Medium Last Campaign Last Content Last Term Last Offer First Page Seen Conversion Page GCLID2 MSCLKID2 FBCLID2 Salesforce Sync This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. Close Oops -- something went wrong.Let’s give this another try. Try again One more step See how Route can help your business Business email Are you a merchant or a shopper? Merchant Shopper Quick Links File a claim Get help Download the app 300K+ 5-star reviews Scan to download the free app First name Last name Phone Annual sales volume Less than $500,000 $500,000 - $4,999,999 $5,000,000 - $9,999,999 $10,000,000 - $100,000,000 More than $100,000,000 Annual sales volume Store URL How did you hear about us? Select a Route Plan to Demo Basic Pro Custom Select a Route Plan to Demo Last Source Last Medium Last Campaign Last Content Last Term Last Offer First Page Seen Conversion Page GCLID2 MSCLKID2 FBCLID2 Salesforce Sync This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. Close Oops -- something went wrong.Let’s give this another try. Try again One more step See how Route can help your business Business email Are you a merchant or a shopper? Merchant Shopper Quick Links File a claim Get help Download the app 300K+ 5-star reviews Scan to download the free app First name Last name Phone Annual sales volume Less than $500,000 $500,000 - $4,999,999 $5,000,000 - $9,999,999 $10,000,000 - $100,000,000 More than $100,000,000 Annual sales volume Store URL How did you hear about us? Select a Route Plan to Demo Basic Pro Custom Select a Route Plan to Demo Last Source Last Medium Last Campaign Last Content Last Term Last Offer First Page Seen Conversion Page GCLID2 MSCLKID2 FBCLID2 Salesforce Sync This site is protected by reCAPTCHA, and the Google Privacy Policy and Terms of Service apply. Closeenusen-US1727827259https://route.com

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