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https://helpdocs.io

HelpDocs | Knowledge Base Software
HelpDocs creates knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use. Start with 14 days free.
HelpDocs | Knowledge Base Software Introducing Unwrapped '23. Content to help you support customers during the holidays →PlatformBuild a Knowledge BaseCreate, customize, and launch your help center.Host your help contentCreate, customize, and launch your help center.Monitor and impoveCreate, customize, and launch your help center.LighthouseA widget to help customers in your app or on your site.Grow planCreate a customized and unique help experience.IntegrationsConnect HelpDocs with your favorite tools.ResourcesAbout usMeet the team behind the pink bookmark.GuidesLong-form guides to learn about how to boost your self-serve support.Bookmarked blogLearn about Knowledge Bases, customer support, and stories.JobsJoin us to help power millions of pages across the globe.LearnTake a look at our latest resources to help you build your support stack.Customer storiesRead how HelpDocs has transformed support for other companies.ShowcasePricingLoginGet startedLoginGet started free🏖️ Check out our sizzling summer updates →Help customers help themselvesHelpDocs makes it super simple to fly through support. Easily build, manage, and monitor your Knowledge Base so you can enable customers to help themselves.Get started free14 day free trial, no credit card required.Watch demo seriesKnowledge BaseAdmin AppText EditorPowering millions of pages per month from startups to enterprise.Create something spectacular.Building your Knowledge Base should be as flexible as possible to match your brand. That's why we offer a variety of ways to make it feel like home.Fully customizable Knowledge BaseWhatever you fancy making—you can build it. Create a Knowledge Base in a few minutes with your brand color and customize it however you like with CSS, JavaScript, or an HTML template.Read more →Now supports Dark ModeLovingly crafted templatesWe create our templates from the ground up. That means fast, modern, and responsive templates that your customers will love.View templates →Build in stealth mode with .devCreate your perfect HTML template and change your branding to match without pushing those changes live.Learn more →Create something truly uniqueWith our HTML templating feature, you can create something truly unique. Based on the popular Handlebars templating language, your developers will get going in no time. And with our Starter files you'll get a head start too.Learn about HTML templates →What our customers are saying.Our amazing customers span a variety of industries—but there's one common theme—how easy HelpDocs is to use. Check out their stories to find out more.Read all customer stories“I started exploring and testing various ready-made knowledge base solutions. We tried other software providers. However things like user usability, integrations, customization options and language (as our clients are mostly Dutch) didn’t match our needs in these solutions. After that we were happy that we found HelpDocs, as this software covered 100% of our needs! 🙌🏼”Read story“Before HelpDocs we had an 80 page PDF that was our user guide and if you needed help or learning, or understanding, you could consult our 80-page user guide and that was your option”Read story“Since using HelpDocs, our customer success team has managed to demonstrably reduce the number of calls, that just require some basic support. So it is a huge relief for our support team”Read story“Because HelpDocs is user friendly and because you get a pleasant result with what you create, it makes you want to use it. We now regularly add new articles, which was not the case with our former tool.”Read storySimple, speedy, and secure. Your support team deserves a platform that doesn't get in their way. HelpDocs requires no training, includes rich editing, and gives you the flexibility you need when you need it.Rich editing experience with our bespoke text editorOur text editor has been specifically designed for technical writers and support folk alike. With specific elements like callouts, tables, and buttons built-in, you'll have everything you need. If you don't then use our HTML blocks to create something truly custom inside your articles.Read more →Now update everywhere with Dynamic ClipsClip that here, there, and everywhereRewriting the same pieces over and over? No need—with Clips you can insert the same content without the extra effort. Create templates, snippets, and extra-special code samples.Learn about Clips →New Writer role releasedIt's a team sportInvite your entire team to manage your Knowledge Base. With clear roles included, you can manage everyone and get articles written by experts, faster.See team roles →Feedback built-inGet instant feedback on your Knowledge Base articles with our easy feedback system. Learn how well your content is performing and pipe it into Slack.Read about feedback →Translate into hundreds of languagesWhether you want to translate manually, use one of our integration partners, or our Machine Translation feature, you can translate your Knowledge Base into hundreds of languages.Learn how it works →How to reset your passwordHoe u uw wachtwoord opnieuw kunt instellen如何重置您的密碼Cómo restablecer tu contraseñaكيفية إعادة تعيين كلمة المرور الخاصة بكSee what our customers have built.HelpDocs comes packed with a variety of ways to customize it to fit your brand. Whether you simply want to change the main color or add CSS, JavaScript, or create an HTML template from scratch, your team has to tools to make it yours.View all ShowcasesCustom CSS & JavaScriptCustom CSS comes on every plan. Adjust the style of any element on the page. For more control use JavaScript and change the behaviour of your Knowledge Base.Custom HTML with HandlebarsWant to start from scratch and build your own template? Our Handlebars-based templating engine gives you full control so you can create whatever you want.Modern pre-built templatesWe're always pushing ourselves to create more advanced, fast-loading, and well-designed templates. Starting a lovely looking Knowledge Base is super simple.Supercharge your docs with the Grow plan.Create a powerful Knowledge Base experience by subscribing to the Grow plan. Segment your content with our Permissioning feature and show different content to different people so that they have a unified experience in one place.Create a seamless login experience with a choice of SSO providers so that you audience can start editing and creating in a few seconds.Read about all the benefitsMonitor, analyse, and improve.A Knowledge Base is more than just setting it and forgetting it. With our tools you'll be able to monitor what your audience is reading, searching, and finding. Never forget to refresh your contentEver find yourself with outdated articles? With our set stale feature, you can set reminders to give your articles a little spruce up before they become outdated and keep things fresh.Learn more about Stale →Dig deeper with StatsFilter, export, and tune into your data. Find out what people are searching for, how many views your articles are getting, and who's writing the most articles on your team.Find out about Stats →Filter and investigateUnderstand the flow behind your stats with our advanced filtering system. Filter by authors, categories, search terms, and more.Take a look at our filtering system →Integrate into your workflowFrom team communication to existing customer support tools—we have a bunch of different options so you don't have to switch what you're already using. Here's just a few of them.Browse all integrationsFullStoryElevioHyperpingGorgiasLearn about self-serve help.With our constant flow of resources from our Bookmarked blog, you'll be an expert in Knowledge Bases and Customer Support in no time.Read the Bookmarked Blog🌸 NEWResourceCalming the Noise of Support ToolsChasing after the next big support tool is exhausting. I think it's time we stepped back to assess what we need rather than what we want.https://blog.helpdocs.io/calming-the-noise-of-support-tools/🌟 Exclusive for Customers🌸 NEWResourcePrivacy Matters: How to Craft a Secure and Ethical Knowledge BasePrivacy is an important topic, and being careful with user data extends to your Knowledge Base. Here's what and how to consider people's data for your home of help.https://blog.helpdocs.io/privacy-and-security-knowledge-base/🌟 Exclusive for Customers🌸 NEWResourceOur Guide to Unlocking Key Insights Inside Your Knowledge Base with Analytics FiltersAnalytics are great, but how do you uncover insights inside your Knowledge Base? With the help of filtering, you can find the answers to the questions you're looking for! All it takes is a bit of practice.https://blog.helpdocs.io/unlocking-key-insights-inside-your-knowledge-base-with-analytics-filters/🌟 Exclusive for CustomersReady to add us to your support stack?Provide your customers a blooming support experience by providing them world-class self-serve support. Give us a spin for 14 days free—no credit card involved.Get started freeWe make Knowledge Base software your customers and team will love using 💖All Systems Operational ProductShowcasePricingCustomer storiesUpdatesChrome extensionCompanyAboutBlogJobsLearnGuidesSupportKnowledge BaseTermsPrivacySecurityAccessibility statement© 2024 HelpDocs Ltd. All Rights Reserved.
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HelpDocs creates knowledge base software your customers and team will adore. It's fast, flexible, and super simple to use. Start with 14 day...
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