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AI-powered service platform | ZendeskMove beyond deflection with AI agents that resolve issues from start to finish. Improve service quality, speed and scale. Start your free trial.AI-powered service platform | ZendeskSkip to main contentAI Masterclass 2026: Join live workshops to assess AI readiness and build a plan to scale agentic service.Join live workshops to assess AI readiness and build a plan to scale agentic service.Register now View demo PlatformZendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platformZendesk AIPower your service with AI that continuously improves every resolutionReporting and analyticsTurn service insights into better outcomesMarketplaceFind 1,800+ apps, partners and integrations to serve customers and employeesActions and integrationsDrive resolutions across unified data and systemsSecurity and trustDeploy trusted service with enterprise-grade security and AI governance ProductsCustomer ServiceManage and resolve customer enquiries across all channels in one placeEmployee ServiceProvide employees the fastest resolutions on a scalable, intuitive platformContact CentreDeliver AI-powered resolutions for every call, every channel, every timeAI agentsResolve even the most complex issues on any channel autonomouslyCopilotEmpower service teams with the only proactive AI assistantQuality assuranceImprove your service with automatic human and AI agent scoringWorkforce ManagementForecast, staff and manage agent schedules with AI-powered precision SolutionsCommon use casesMessaging and live chatEngage customers on your website or mobile appTicketingTrack, organise and resolve all your tickets in one placeIT service managementIT support that empowers your workforceKnowledge basePower every resolution with connected knowledgeVoiceManage and resolve customer calls with AIBy business typeStartupsGet up to 2 years of Zendesk free for eligible startups.RetailTurn service into smarter sellingFinancial servicesSecure service that builds financial trustTechnologyTransform support to drive net retentionGovernmentReliable support that serves every citizenMedia and entertainmentEngage audiences and elevate experiencesEducationCreate better student experiencesManufacturingStrengthen customer and partner relationshipsHealthcareBuild healthier patient experiencesTelecommunicationsImprove retention with seamless support ResourcesLearnCustomer storiesSuccess stories from customers who love ZendeskBlogContent focused on growing and scaling your support teamsEventsDiscover popular local events, browse by category or view on-demand optionsCX TrendsOur flagship report, covering the five trends shaping the future of CXSupportHelp centreArticles and discussions to answer your questionsCommunityConnect, learn and share with other Zendesk usersPartnersFind a partner to help your business integrate Zendesk solutionsWhat’s newStay up to date with new product releasesCompanyAbout usLearn why Zendesk is the leader in AI customer serviceNewsroomSee news updates and press about ZendeskCareersWant to work at Zendesk? Check out our current openingsLatest newsAI Masterclass 2026Live workshops for CX and IT leaders ready to move from AI strategy to an executable plan.Register Now Pricing Sign in LanguageEnglish (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)View demoContact usSign inContact usLanguageEnglish (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)PlatformZendesk Resolution PlatformDeliver faster, higher quality resolutions with the only AI-first service platformZendesk AIPower your service with AI that continuously improves every resolutionReporting and analyticsTurn service insights into better outcomesMarketplaceFind 1,800+ apps, partners and integrations to serve customers and employeesActions and integrationsDrive resolutions across unified data and systemsSecurity and trustDeploy trusted service with enterprise-grade security and AI governanceProductsCustomer ServiceManage and resolve customer enquiries across all channels in one placeEmployee ServiceProvide employees the fastest resolutions on a scalable, intuitive platformContact CentreDeliver AI-powered resolutions for every call, every channel, every timeAI agentsResolve even the most complex issues on any channel autonomouslyCopilotEmpower service teams with the only proactive AI assistantQuality assuranceImprove your service with automatic human and AI agent scoringWorkforce ManagementForecast, staff and manage agent schedules with AI-powered precisionSolutionsCommon use casesMessaging and live chatEngage customers on your website or mobile appTicketingTrack, organise and resolve all your tickets in one placeIT service managementIT support that empowers your workforceKnowledge basePower every resolution with connected knowledgeVoiceManage and resolve customer calls with AIBy business typeStartupsGet up to 2 years of Zendesk free for eligible startups.RetailTurn service into smarter sellingFinancial servicesSecure service that builds financial trustTechnologyTransform support to drive net retentionGovernmentReliable support that serves every citizenView all business typesResourcesLearnCustomer storiesSuccess stories from customers who love ZendeskBlogContent focused on growing and scaling your support teamsEventsDiscover popular local events, browse by category or view on-demand optionsCX TrendsOur flagship report, covering the five trends shaping the future of CXSupportHelp centreArticles and discussions to answer your questionsCommunityConnect, learn and share with other Zendesk usersPartnersFind a partner to help your business integrate Zendesk solutionsWhat’s newStay up to date with new product releasesCompanyAbout usLearn why Zendesk is the leader in AI customer serviceNewsroomSee news updates and press about ZendeskCareersWant to work at Zendesk? Check out our current openingsLatest newsAI Masterclass 2026Live workshops for CX and IT leaders ready to move from AI strategy to an executable plan.Register NowPricing Try it for freeView demoAI-powered service platform Move beyond deflection. Deliver real resolutions.Self-improving AI agents that learn, adapt and outperform. On every channel, on any platform. 14-day free trial. No credit card required.Use your work email to connect customer emails, apps, and invite team members.Try it for freeI agree to Zendesk contacting me with marketing-related communications.By submitting, I agree to Zendesk's Privacy Notice.Over 22,000 service teams trust Zendesk AIAI that gets smarter with every resolution.Achieve up to 80% automation with AI agents that continuously learn from every interaction, manage more complex workflows and provide better outcomes. Explore the platformEvery conversation becomes a learning signalZendesk AI turns signals into improvementFaster resolutions. Stronger loyalty. Better outcomes.Trillions of data points turned into billions of successful outcomes.22K+AI customers830MAI interactions4.8Bresolutions deliveredZendesk + ForethoughtNEWSelf‑improving AI agents on any platformLeverage AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. Request Forethought demoLearn moreDesigned for AI-first customer serviceA unified system that brings AI and human teamwork together to deliver high-quality resolutions across every channel and service model. Try it for freeLearn moreManage high volume autonomouslyLaunch in minutes, not monthsScale without adding headcountTrust every AI-driven resolutionModernise voice with agentic AIFree your team from repetition. AI agents understand intent and sentiment, resolving tasks from start to finish without human intervention. Manage high volume autonomouslyFree your team from repetition. AI agents understand intent and sentiment, resolving tasks from start to finish without human intervention. Launch in minutes, not monthsEmpower your team without the technical overhead. Connect your knowledge and go live in a few clicks. No scripting or developers required. Scale without adding headcountAI agents absorb the ticket load and handle 24/7 spikes, allowing your existing team to stay agile and focus on high-value work. Trust every AI-driven resolutionStay in control with built-in QA scoring for 100% of AI interactions. Ensure every automated answer is accurate, compliant and on-brand. Modernise voice with agentic AIEliminate hold music and scripts. Voice AI handles routine authentication and resolutions naturally, freeing up your agents for deeper customer connections. Extend the power of AI-first service across your entire organisation.Employee ServiceGet AI-native employee service management without any of the unnecessary extras. Resolve internal requests instantly, eliminate complexity and delight employees. Try it for freeLearn moreContact CentreReplace fragmented legacy stacks with a unified system that embeds AI across voice and digital. Deliver an enterprise-grade contact centre without the middleware or complexity. Contact salesLearn moreReportZendesk named a Leader in the 2025 Gartner® Magic Quadrant™ for the CRM Customer Engagement CentreRecognised for innovation, vision and consistent execution in AI-powered service. Read the reportBuilt for businesses of all sizesFrom startups to enterprises, we deliver the specialised support you need to win. 92%one-touch resolution rate15%overall decrease in average handling time“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test.”Raz RazaqHead of Customer Contact Experience Technology Read customer story92%one-touch resolution rate15%overall decrease in average handling time11%decrease in email average handling time (Zendesk AI)6%increase in automated resolutions2xincrease in AI agent CSAT“The zero-training model has been amazing. It can surface content based on an event, like the Mets versus Yankees, and it feels very personalised.”Whitney ThomasSenior Business Systems Analyst, SeatGeekRead customer story6%increase in automated resolutions2xincrease in AI agent CSAT51.5%automated resolution rate36%increase in AI agent volume 30-40%automation rate“There’s a wealth of information in these AI agent conversation logs. We’re using them not just for support but also to improve our product and strategy, too.”Noah Kardos-FeinDirector of Digital Support, VimeoRead customer story36%increase in AI agent volume 30-40%automation rate<30second chat/phone waiting times94%one-touch tickets“One day we’re going to get to a point where Openly will be an enterprise volume company, so having Zendesk in place now as a foundational piece is critical. You can integrate pretty much anything you want into Zendesk. As we grow, that will allow us to scale.”Tim KyseVice President of Customer Experience, OpenlyRead customer story<30second chat/phone waiting times94%one-touch tickets96%average CSAT49%YoY decrease in new tickets90-91%AI agent CSAT“AI hasn’t replaced the human touch at NOBULL – it’s amplified it. It’s helped us reimagine how we support customers and there’s real excitement in what’s next.”Bhav RajuDirector of Customer Service, NOBULLRead customer story49%YoY decrease in new tickets90-91%AI agent CSAT92%one-touch resolution rate15%overall decrease in average handling time“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test.”Raz RazaqHead of Customer Contact Experience Technology Read customer story92%one-touch resolution rate15%overall decrease in average handling time11%decrease in email average handling time (Zendesk AI)6%increase in automated resolutions2xincrease in AI agent CSAT“The zero-training model has been amazing. It can surface content based on an event, like the Mets versus Yankees, and it feels very personalised.”Whitney ThomasSenior Business Systems Analyst, SeatGeekRead customer story6%increase in automated resolutions2xincrease in AI agent CSAT51.5%automated resolution rate36%increase in AI agent volume 30-40%automation rate“There’s a wealth of information in these AI agent conversation logs. We’re using them not just for support but also to improve our product and strategy, too.”Noah Kardos-FeinDirector of Digital Support, VimeoRead customer story36%increase in AI agent volume 30-40%automation rate<30second chat/phone waiting times94%one-touch tickets“One day we’re going to get to a point where Openly will be an enterprise volume company, so having Zendesk in place now as a foundational piece is critical. You can integrate pretty much anything you want into Zendesk. As we grow, that will allow us to scale.”Tim KyseVice President of Customer Experience, OpenlyRead customer story<30second chat/phone waiting times94%one-touch tickets96%average CSAT49%YoY decrease in new tickets90-91%AI agent CSAT“AI hasn’t replaced the human touch at NOBULL – it’s amplified it. It’s helped us reimagine how we support customers and there’s real excitement in what’s next.”Bhav RajuDirector of Customer Service, NOBULLRead customer story49%YoY decrease in new tickets90-91%AI agent CSAT92%one-touch resolution rate15%overall decrease in average handling time“Our successful experience with Zendesk AI has given artificial intelligence credibility across all of our business. For many of us, it’s the first AI tool that lived up to the hype and actually delivered and was really straightforward for us to enable and test.”Raz RazaqHead of Customer Contact Experience Technology Read customer story92%one-touch resolution rate15%overall decrease in average handling time11%decrease in email average handling time (Zendesk AI)Connect your ecosystem. Your way.Quickly integrate your favourite tools and partners to get value immediately, and tailor the setup to your organisation’s specific needs. Learn moreZendesk + ForethoughtNEWSelf‑improving AI Agents on any platformDeploy AI agents that learn and improve on any platform. Powered by the Zendesk Resolution Learning Loop, every resolution makes the next one better, improving performance over time. Request Forethought demoLearn moreAdditional resources Product FeaturedA powerful, flexible platformLearn more Report CX Trends 2026Learn more Guide Zendesk AI: the service superpower Learn more Article What is customer support?Learn morePricing built for your successGet faster resolutions, happier customers and a team that does more with less at a price that scales with you. See plans and pricingCalculate your ROI Launch your first AI agent todayTry it for freeGet a demoNeed to know more?View FAQsHide FAQsWhat is Zendesk?Zendesk is an AI-first service platform powered by self-learning AI agents and the Zendesk Resolution Platform. With Zendesk, organisations can resolve customer and employee requests faster and more accurately across all channels, like email, messaging, live chat, phone, social and help centre. It brings conversations, context and workflows into one intelligent system so teams can deliver real resolutions, not just close tickets. What is Zendesk AI?Zendesk AI is the intelligence that powers the helpdesk and the broader Zendesk service platform. With Zendesk AI you can: automate common requests, help agents work faster with suggested replies and summaries, route work more accurately and improve quality over time. Zendesk AI works best when you connect it to your real support data and keep your knowledge content up to date. Many teams start with AI assistance for agents, then expand to more automation as trust builds. What is the Zendesk Resolution Platform?The Zendesk Resolution Platform is the full Zendesk service system, powered by Zendesk AI. It connects AI agents and your team members with core service tools like ticketing, helpdesk, knowledge, analytics and quality assurance, so you can resolve issues from start to finish across all channels. Zendesk AI agents learn from each service interaction in what we call the Resolution Learning Loop™. Each new service interaction learns from the last, making self-service better, automation more efficient and helping your team improve speed and quality over time. What can you use Zendesk for?Run an AI-powered customer service helpdesk across all channels Zendesk allows teams to manage tickets and conversations from email, chat, phone, social, messaging apps and help centre in one interface. Teams choose Zendesk for strong ticket organisation, routing, collaboration and reminders that keep work up to scratch. Manage self-service and build knowledge Create internal and external help centres and scale self-service with reusable knowledge and automation. Support employees Deliver employee service for IT, HR and shared services with structured workflows that guide requests through resolution. Operate a service-focused contact centre Operate a service-focused contact centre with voice, intelligent channel routing and reporting and performance insights that scale across every channel. Integrate service with the rest of your systems Integrate Zendesk with your existing systems through prebuilt integrations and APIs to reduce manual work and speed up collaboration. How is Zendesk different from traditional customer service software?Traditional tools often stop at ticket tracking. Zendesk is built to help you resolve issues across all channels, with AI and automation built into the workflow.  With Zendesk you get: One unified workspace across channels so agents manage email, chat, phone, social and messaging in one place. Automation you can tailor to your business (routing, triggers, workflows). This is powerful for complex operations but it can take time to learn and fine-tune. A platform approach with knowledge, analytics, QA and integrations working together, instead of stitching separate tools together. Self-improving AI for real resolutions Zendesk AI is designed to get better over time. The Zendesk Resolution Learning Loop uses outcomes and service signals to improve automation, quality and agent effectiveness. Is Zendesk right for enterprises and growing businesses?Zendesk works for organisations at every stage of growth across multiple industries. From large enterprises to startups and small teams, any business can start with a simple helpdesk setup, then scale into a full, AI-powered service operation as your needs grow. Whether you’re building out support for the first time, or growing fast and managing high volume with strict controls, Zendesk adapts to your workflow, systems and security requirements. 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