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Zendesk: The complete customer service solutionDiscover AI-powered, award-winning customer service software trusted by 200k customers. Make customers happy via text, mobile, phone, email, live chat, social media.Zendesk: The complete customer service solutionSkip to main contentZendesk AI Summit Explore the future of AI-powered CX at our digital launch event on 15 OctoberRegister nowStart free trialStart free trialProductsZendesk for serviceThe complete service solutionFeaturesMessaging and live chatAI and automationData privacy and protectionHelp centreAgent workspaceVoiceWorkforce engagementEnhance your workflowsZendesk SunshineEmployee serviceZendesk for salesMarketplacePricingZendesk for serviceThe complete service solutionZendesk for salesThe modern sales solutionSolutionsBusinessEnterpriseSmall and medium businessesStartupsConversational CRMIndustriesRetailFinancial ServicesEducationGovernmentTransportationManufacturingSoftwareHealthcareTelecommunicationsMediaContact Professional ServicesDemoResourcesBlogEvents and webinarsCommunityProfessional servicesWhat’s new with ZendeskAPI and developersCX TrendsPartnersCustomer storiesTrust and securityLanguageEnglish (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทยContactContact SalesProduct supportStart free trialStart free trialSign inSign inProduct supportCompanyAbout usPressEventsCareersDiversity and inclusionSustainabilityLegalContact usLanguageEnglish (US)English (UK)EspañolEspañol (LATAM)PortuguêsFrançaisDeutschItalianoNederlandsDanskSvenskaEnglish (Australia)English (India)English (Singapore)日本語한국어繁體中文 (台灣)繁體中文 (香港特區)ไทยProductsZendesk for serviceThe complete service solutionFeaturesMessaging and live chatAI and automationData privacy and protectionHelp centreAgent workspaceVoiceWorkforce engagementEnhance your workflowsZendesk SunshineEmployee serviceZendesk for salesMarketplaceTake a quick tourPricingZendesk for serviceThe complete service solutionZendesk for salesThe modern sales solutionSolutionsBusinessEnterpriseSmall and medium businessesStartupsConversational CRMIndustriesRetailFinancial ServicesEducationGovernmentTransportationManufacturingSoftwareHealthcareTelecommunicationsMediaNeed more help?  Contact Professional ServicesZendesk customersFind out how major companies worldwide use Zendesk to power their businesses.Explore case studiesDemoResourcesBlogEvents and webinarsCommunityProfessional servicesWhat’s new with ZendeskAPI and developersCX TrendsPartnersCustomer storiesTrust and securityStart free trialStart free trialContact usContact usAI-first service. Catered to humans.Customers and employees are more than interactions; they’re human. Give them faster, more personalised experiences using AI trained in the art of customer service.Start your free trialStart your free trialView demoView demoThe show starts in32days21hours45mins19secsJoin industry-leading visionaries, preview emerging trends and get a fresh look at AI innovations transforming CX at this digital event.Register nowRegister nowZendesk for ServicePerfect the customer experienceMake good decisions with data“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk to get data on customer interactions that no-one else is collecting.”Gershwin ExeterVice President of Global ServicesRead customer storyPersonalise all conversations“We love Zendesk because their API helps us get customer data in front of agents in ways that create a smoother, more personalised experience.”Addie WallaceSenior Director of Brand MarketingRead customer storyAnticipate requests with AI“Zendesk’s integration capabilities, flexibility and feature depth allow me to be creative with how we’re using it. And they let us scale in really interesting and powerful ways.”Laurie LeducHead of Community SupportRead customer storyAdapt to changing needs“The workflows we built in Zendesk Suite allowed us to achieve or exceed customer expectations in handling urgent issues.”Caitlin WoodVice President of Customer OperationsRead customer storyMake good decisions with data“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk to get data on customer interactions that no-one else is collecting.”Gershwin ExeterVice President of Global ServicesRead customer storyPersonalise all conversations“We love Zendesk because their API helps us get customer data in front of agents in ways that create a smoother, more personalised experience.”Addie WallaceSenior Director of Brand MarketingRead customer storyAnticipate requests with AI“Zendesk’s integration capabilities, flexibility and feature depth allow me to be creative with how we’re using it. And they let us scale in really interesting and powerful ways.”Laurie LeducHead of Community SupportRead customer storyAdapt to changing needs“The workflows we built in Zendesk Suite allowed us to achieve or exceed customer expectations in handling urgent issues.”Caitlin WoodVice President of Customer OperationsRead customer storyMake good decisions with data“Most businesses are sitting on a data gold mine within their customer profiles. We use Zendesk to get data on customer interactions that no-one else is collecting.”Gershwin ExeterVice President of Global ServicesRead customer storyStart your free trialStart your free trialGet personal with your supportFor long-term loyalty, every customer should feel like your only one. Zendesk for Service offers the support features you need to keep customers coming back.Explore all featuresExplore all featuresResourcesFeatured ProductA powerful and flexible platform ReportCX Trends 2024 Guide • 1 min readZendesk AI: the service superpower Article • 16 min readWhat is customer support?Exceed every customer expectationFree trialFree trialGet a demoGet a demoReturn on investmentMaximise your ROIYou’ll save time and money with Zendesk. Don’t take it from us – take it from Forrester. Their Total Economic Impact™ (TEI) study showed a 286% return on investment over three years.Read the full reportImprove time to valueZendesk works out of the box. Solve customer problems right away, rather than configuring complex software.Reduce effort per ticketSelf-service and automation deflect up to 15% of agent contacts. Resolve remaining tickets faster with rich customer insights.Keep costs downYou don’t need an army of developers to start using Zendesk or an influx of agents to keep using it. Efficiency and automation are baked in.286%Average ROICustomers achieved over three years$20millionNet present value customers reached over three years2monthsTime it took for customers to receive paybackOur awardsRecognised by industry leadersJoin the bestPowering 100,000+ of the best customer experiencesFree trialFree trialHow can we help? Contact usTerms of usePrivacy noticeCookie noticeCookie settingsModern Slavery Act StatementTrust Centre©Zendesk 2024engben-GBhttps://zendesk.co.uk

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