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Home - gaingrowretainWelcome to the most impactful customer success community for B2B SaaS leadersHome - gaingrowretain Welcome! It looks like you're either new or not signed in yet. Sign in or register to get started. Sign In Register Gain Grow Retain Welcome to the most impactful customer success community for B2B and B2C SaaS leaders (Powered by Higher Logic Vanilla) Site Totals 11855 Members2064 Discussions8835 Comments376 Events SUCCESSCAPE Check out our list of CS-relevant tech! Click Here GGR Influencers Weekly Top Contributors Brian O'Keeffe 3 Sophie Quinn 2 Baylan 1 Msobierajska 1 Ed Powers 1 Antti 1 DbradyScaledCS 1 Recent Discussions Outsourced Remote CS Teams Hey team, Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this? Please feel free to reach out to me via GGR or LinkedIn. Career change to CS Hey guys, I've recently learn about Customer Success position, and I really believe itd be a perfect career for me. However I do not have any experience "on paper" in that direction. I've been working in hospitality for nearly 10 years, with great proven leadership and success (specifically entertainment industry, starting… Thoughts on customer asking for new rep Hi GGR community! I'd love to crowdsource some general opinions and approaches to reassigning accounts when a customer requests it. This hasn't been a common occurrence with my customer base to date, but we've had enough instances lately that I'd like to put together a framework for the team managers. Generally, what are… Inherited a CRM I inherited a CRM that an acquired company was using. I do not see any way to get it up and running, even in the most nominal sense, without a complete redeployment from scratch. I have experience working with an orphaned CRM. It had programs built but were inactive, but data was mapped to existing fields and systems. To… CSM and FEDRAMP Hey GGR community! I'm curious if we have anyone that's a CSM to federal agencies? I would love to get some insights with FEDRAMP and best practices pertaining to this. Trending Discussions Outsourced Remote CS Teams Hey team, Has anyone had experience using companies such as BruntWork for CSM roles? We're looking at how to be cost-effective in new markets and wanted to see if anyone had experience in doing this? Please feel free to reach out to me via GGR or LinkedIn. Announced Discussions August 23, 2024 - Week in Review August 23, 2024 School is back in session for many of your families, and that brings the Fall Fun.I always find Fall to be a time of making sure I am cleaning up loose ends, meeting my annual goals for all the projects I started (both personally and professionally!), and gearing up for the start of my favorite two seasons:… Week in Review - August 9, 2024 August 9, 2024 Some great things coming up for Gain Grow Retain! 1 Demopalooza and 2 live events in September, upgrades to our Job Board to make connecting to the right job more efficient, a Happy Hour at ChurnZero’s ZERO-IN event in October, and of course our ongoing programming and events. Have you checked out GGR… July 26, 2024 Week in Review July 26, 2024 This last week has been hot here in Colorado. Hoping wherever you are in the world you are staying as cool as possible. GGR also went through a SPAM attack this last week. This was a particularly savvy one that looked to be a combination of human, AI, and bots. If you struggled to log in this past week, just… 3rd Quarter Introductions 👀 🌝 👀 🌝 New space for the new quarter! Make sure you take a moment to 'meet' your peers and introduce yourself. Whether you are a brand new member or one of the original set, this thread is for everyone to help build an understand of who is in this community space with you! Share a bit about who you are professionally… TLC - Is AI a 3-Dimensional PLG? The LinkedIn/Microsoft report states that 75% of knowledge workers already use AI at work, and 46% of users started using it less than six months ago. The benefits? Users say AI helps them: save time(90%) focus on their most important work (85%) be more creative (84%), enjoy their work more (83%). 78% of AI users bring… GGR Announcements August 23, 2024 - Week in Review August 23, 2024 School is back in session for many of your families, and that brings the Fall Fun.I always find Fall to be a time of making sure I am cleaning up loose ends, meeting my annual goals for all the projects I started (both personally and professionally!), and gearing up for the start of my favorite two seasons:… Week in Review - August 9, 2024 August 9, 2024 Some great things coming up for Gain Grow Retain! 1 Demopalooza and 2 live events in September, upgrades to our Job Board to make connecting to the right job more efficient, a Happy Hour at ChurnZero’s ZERO-IN event in October, and of course our ongoing programming and events. Have you checked out GGR… July 26, 2024 Week in Review July 26, 2024 This last week has been hot here in Colorado. Hoping wherever you are in the world you are staying as cool as possible. GGR also went through a SPAM attack this last week. This was a particularly savvy one that looked to be a combination of human, AI, and bots. If you struggled to log in this past week, just… Tags Click to see content for specific topics CS Team Retention Data Technology Outcomes Revenue Communication Customer Support GGR Podcast Scale GGR Blog Onboarding Personal Development Help Community Week in Review Office Hours Access Sentiment Advocates Thought Leadership Corner Success Network Maturity Market Blog Posts The 3 Pillars of Customer Success for Sustainable Growth Running a Software as a Service (SaaS) company comes with its unique set of challenges and advantages. One of the most significant advantages is the cost-effectiveness of serving existing customers who renew their contracts compared to acquiring new ones. However, this renewal is not guaranteed; it hinges on the customer… Using AI to Identify Market Impact The recent $25B market cap loss is going to be impacting a lot of your accounts if you are an AE or CSM. It's time to do some research and keep in mind: The goal isn't to become a financial expert; the goal is to identify any risks to your deal or renewal and to use recent relevatn events to create a POV that you can use… How ChurnZero Integrates Community and Customer Data to Improve the Customer Experience Overview ChurnZero is a customer success platform that helps customer success teams work efficiently, deliver greater customer value, and drive more revenue. The SaaS company empowers its users to run sophisticated, comprehensive customer success programs. ChurnZero’s own CX team embraced a digital-first approach to scale… Become Your Company's Customer Retention Expert Congratulations! You’ve been on quite the journey over the past 8 articles. By now, you’re likely becoming aware that you can start predictably increasing customer retention in your company: You have an understanding of why customers choose to stay or leave. You have tools and a formula to create your strategy. And you… Blog Hosting Instructions Thank you for your interest in being part of our blog content! Please take a look at the document below for more information about what that entails. Haven't signed up as interested? Take a moment to do that here Elevating Customer Success with Community-Driven Strategies: Making Your Customer Events Stand Out When every resource counts and customers expect nothing but the best, customer success teams find themselves in a tight spot—how do you achieve more with less? Yet, amid these challenges, there’s a powerful resource that’s often overlooked: the community. Through this blog series, I’ll explore four ways community-driven… GGR Podcast CS Blueprint: Leadership Lessons and Utilizing GitLab January 31, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the Disney move from FastPass to Disney Genie, lessons learned when scaling a company from 0-500, and GitLab as a resource center. Listen here Churned Customers and Off-Boarding Plans January 28, 2022 Today, Anita Toth joins host Jeff Breunsbach for a conversation about churned customers. This conversation will bring insight into off-boarding plans and how to prepare for an exit interview. Listen here CS Blueprint: Webinars, Investing, and CX Predictions January 26, 2022 In this week's CS Blueprint, Jay, Kristi, and Jeff discuss the effectiveness of webinars, how customer success is playing a role in how people invest, and CX predictions in 2022. Listen here See All Quick Links Groups Help GGR Events 2024 GGR Demopalooza - DAY 4 It's time to start looking at budget plans for 2025, and GGR wants to help! We have all been there…trying to identify potential platforms to fit into our tech stack to help efficiency and data. This means research, scheduling lots of meetings, then ending up on marketing and sales calls…who has time for that?? Come to the… October 31 CS Leadership Office Hours Join us on Thursday at 1pm ET, October 31, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for… November 14 CS Leadership Office Hours Join us on Thursday at 1pm ET, November 14, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant… December 5 CS Leadership Office Hours Join us on Thursday at 1pm ET, December 5, 2024 This series is meant for those in Customer Success Leadership positions who are building and scaling at programs at their companies. Whether you have done this before or find yourself in a new position - we all have something to learn from each other. This series is meant for… See All Powered by Higher Logic Vanilla © Vanilla Foundation Theme 2022 4250 N Fairfax Drive, Suite 600 Arlington, VA 22203 | (202)360-4402 Privacy Policy | Single Sign Onenen1731041132https://gaingrowretain.com