https://wearerelish.com

Home - RelishOur exciting and innovative approaches, combined with our rich cross-category experience help our clients develop strong growth strategies.Home - Relish Skip to content We are Relish Our focus What we do Our clients Our values Our team News and Views Contact us Menu We are Relish Our focus What we do Our clients Our values Our team News and Views Contact us We are Relish Our focus What we do Our clients Our values Our team News and Views Contact us We are Relish Our focus What we do Our clients Our values Our team News and Views Contact us We get customers We deliver the insights needed to win and keep customers.   Our exciting and innovative approaches, combined with our rich cross-category experience help our clients develop strong growth strategies. contact us our team We get customers Our work brings you the results needed to win and keep customers. We blend innovative approaches with our rich cross-category experience. Our team has a deep understanding of what drives buying decisions which we bring to every project we undertake. We deliver insights with flavour. contact us our team Building a loyal customer base Helping you to win new customers is our focus. We help drive successful acquisition strategies for subscription, contract or membership business models. Driven by data and insight, we specialise in the four key drivers of commercial value:Audience understanding – to acquire new customers/subscribersDeveloping and refining your offer, service, or products – to both attract new and retain current customersEnhanced brand experiences – to increase the value of your customersCommunication development and optimisation – to ensure your messages are inspiring brand affinity Building a loyal customer base Helping you to win new customers is our focus. We help drive successful acquisition strategies for subscription, contract or membership business models. Driven by data and insight, we specialise in the four key drivers of commercial value: Audience understanding – to acquire new customers/subscribers Developing and refining your offer, service, or products – to both attract new and retain current customers Enhanced brand experiences – to increase the value of your customers Communication development and optimisation – to ensure your messages are inspiring brand affinity We get customers Relish delivers a richer understanding of customers’ needs. Our team understands that in the future, customer retention will become an even greater priority.  Relish’s range of insight approaches helps their clients focus on building greater loyalty and engagement, increasing spend and ultimately yielding higher ARPU.  At the same time, our model and tool kit of approaches is honed to also be able to identify the levers that attract prospects to explore and engage with your brand. Brand & communications trackingCreative optimisation clinicsBig qual SegmentationUsage & attitudesPersona profilingCustomer closeness programmes OnboardingCustomer journey mappingOptimising user experiencesCustomer experience tracking Innovation workshopsProposition frameworksDecision hierarchiesPricing optimisation We help put customers at the heart of these great brands... DRIVEN BY OUR VALUES We are curious - about your business and your subscribers, and how we can help you to grow. Our inquisitive minds keeps us up to date with relevant trends in the subscription model marketplace, and in your category. We are brave – we’re not afraid to challenge your brief in our determination to deliver the results you need. We also challenge ourselves - always ensuring our suggestions and recommendations deliver results. And we are genuine – we will speak plain-truths – we’re motivated by our mutual success. Our clients tell us they love working with us as we’re dedicated, passionate and great to work with CLIENT TESTIMONIALS Relish have a very high standing here at EDF as producers of quality research with actionable insights, both qualitatively and quantitatively, often to challenging timelines. Their servicing is excellent and their output presented in a way that lands the key take-outs among decision-makers. But it is their proactivity in exploring avenues not considered and their creativity in discovering fresh perspectives that sells them as a smaller agency who truly care about your project. A hidden gem in a cluttered market. Customer Insight ManagerEDF We love working with Relish. They are super responsive, offer great value for money and always bust a gut to get work done for us – often at incredibly short notice – as is the way. Monique, Kajel and Dane are excellent moderators in their own right and we have relied on them on numerous occasions this year to switch on quick turnaround online depths for us to inform seasonal and food campaigns within Tesco. The latest piece we did together, a cultural and script evaluation, was world class insight. Our ad agency commented that it was the best debrief they have ever seen and we agreed. Absolutely fantastic and I wouldn’t hesitate to recommend the team. Jonathan PartonTesco Of all the research agencies we use your slides and presentations are not just the most visually engaging but that they are also really accessible and easy to interpret. The outputs have given us really useful insights to help build on the base of values we already have in what purchasers want in a health cover provider to elevate the positioning of our proposition. James HudsonBenenden Health Relish are a highly credible and trustworthy agency who always deliver insight driven recommendations that align with our business ambitions. Over the last 8 years we’ve worked with them across our categories and brands delivering successful projects that have truly influenced our decision making. Their understanding of our business and categories coupled with their research expertise has made them a trusted partner with a strong reputation amongst internal stakeholders. In particular their ability to deliver innovation research, from consumer co-creation to product exploration has added huge amounts of value to our thinking and new product development. They are thoughtful, collaborative and passionate people we thoroughly enjoy working with! Louise LakeArla Relish are my go-to partners for all things research. Since joining IPN 4 years ago, they’ve delivered fantastic insight from both qualitative and quantitative studies. I love their ability to challenge our thinking to ensure we use the right research and ask the right questions to deliver insight that helps make strategic decisions. I believe we’re onto a winner with our new brand tracking survey in which their collaborative and inquisitive nature allowed us to build a custom purchase funnel which addresses each stage of the customer journey brilliantly. I’d definitely recommend working with the team at Relish. Chris PayneIPN The team at Relish has a real ability to uncover the true motivations of our supporters and fundraisers, working collaboratively to go beyond surface-level insights to provide us with invaluable understanding. Mark EmeryProstate Cancer UK I wanted to reach out to you to say a HUGE thank you for all your incredible work. The team are delighted – not only with Relish’s approach and dedication to a difficult challenge, but the subsequent findings are some of the most insightful and useful we’ve ever had. We've also found your entire team to be helpful and collaborative every step of the way. Jonathan Mobbs, Managing PartnerDentsu Creative Previous Next Meet our team Monique’s Relish Woodland walks Foraging for mushrooms My children being home Creating summer salads Being busy/being lazy Simon's Relish My passport Friends & family Clear blue water A summertime BBQ The thrill of sport Katie’s Relish Time with family Family dog walks! Snow and skiing A good glass of wine Lots of exercise Ryan's Relish Films Design Ancient History Chocolate Barry’s Gold Blend Jo's Relish Calm Cake A good book Warm sunshine Ollie’s Relish The Glasgow Warriors Warm beer A purely struck 1 iron Our gorgeous cats 80s music stations Abbie's Relish Super-hosting Baking A job well done Family Foods starting with ch… Kajel’s Relish Cuddling my children Getting lost in a book The 90’s Fish & Chip Fridays The changing seasons Danielle’s Relish Countryside fresh air Full-bodied red wine Feminist revolution Post-apocalyptic books Being kind and useful Oretia's Relish Music Travelling Nature Exploring new cultures, Appleton Estate rums! Dane’s Relish Being lost in Netflix Over-exuberant cooking New holiday spots Chilled weekends Electrifying sport Amy’s Relish Music festivals Prosecco Lazy Sundays Weekend city breaks Sunny holidays Carol’s Relish My kids laughter Balmy summer evenings Good food in good company Early morning runs The sea air Lisbeth’s Relish Laughing ’til it hurts Dancing in the kitchen Singing my heart out Being by the sea A big blue sky Gemma’s Relish Seaside on frosty days TV Box set marathons Watching Formula 1 Playing my drum kit Live music Katie L’s Relish Big Sunday breakfasts A good gin and tonic Lights at Christmas Trips to the beach Learning new recipes Bradley’s Relish That first cup of coffee A fresh sheet of ice to skate on Late summer nights Seinfeld reruns A dog’s sense of time Phils' Relish Long train journeys Being handed a new cricket ball Learning something new A great martini Bad romantic comedies Simon Thompson Managing Director I RELISH… My passport Friends & family Clear blue water A summertime BBQ The thrill of sport Monique Drummond Founder I RELISH… Woodland walks Foraging for mushrooms My children being home Creating summer salads Being busy/being lazy Katie Rodney-Smith Finance Director I RELISH… Time with family Family dog walks Snow and skiing A good glass of wine Lots of exercise Oliver Farr Insight Director I RELISH… The Glasgow Warriors Warm beer A purely struck 1 iron Our gorgeous cats 80s music stations Abbie Mears Field & Operations Director I RELISH… Super-Hosting Baking A job well-done Family Food beginning with Ch Kajel Kumar Insight Director I RELISH… Cuddling my children Getting lost in a book The 90’s Fish & Chip Fridays The changing seasons Jo Mason Insight Director I RELISH… Calm Cake A good book Warm sunshine Carol Wale Insight Director I RELISH… Good food in good company My kids laughter Balmy summer evenings Early morning runs The sea air Amy Smyth Insight Director I RELISH… Sunny days The first coffee of the day Trail running My children’s energy and curiosity Life’s possibilities Adam Curtis Insight Director I RELISH… Family life Sport, especially American Football The great outdoors Secret social spots The power of the mind Phil Halliwell Insight Director I RELISH… Being handed a new cricket ball Learning something new Long train journeys A great martini Bad romantic comedies Gemma Baldwin Insight Director I RELISH… Seaside on frosty days TV Box set marathons Watching Formula 1 Playing my drum kit Live music Dane Mortimer Account Director I RELISH… Being lost in Netflix Over-exuberant cooking New holiday spots Chilled weekends Electrifying sport Lisbeth Chilcott Account Director I RELISH… Laughing ’til it hurts Dancing in the kitchen Singing my heart out Being by the sea A big blue sky Katie Firth Account Director I RELISH… Big Sunday breakfasts A good gin and tonic Lights at Christmas Trips to the beach Learning new recipes Ryan Gaffney Creative Executive I RELISH… Films Design Ancient History Chocolate Barry’s Gold Blend Marta Cortes Operations Co-ordinator I RELISH… Everything coconut Exploring new places Brunch A good book Walking in the rain Lara Wisdish Insights Manager I RELISH… Watching sport Befriending cats Walks in the countryside A sunny beer garden Dancing to music Carli Rossi Field Manager I RELISH… Cuddling with my cats Live music Foraging/growing food BBQs with friends Wild swimming Tom Lea Insight Manager I RELISH… Live music Escapes to the mountains A winter Guinness 1960/70s The Ashes Florence Douglas Insight Director I RELISH… Visiting ancient monuments A tasting menu Cooking for friends and family Real ale My book club Monique Drummond (Founder) I RELISH... Woodland walks Foraging for mushrooms My children being home Creating summer salads Being busy/being lazy Simon Thompson (Managing Director) I RELISH... My passport Friends & family Clear blue water A summertime BBQ The thrill of sport Katie Rodney-Smith (Financial Director) I RELISH... Time with family Family dog walks Snow and skiing A good glass of wine Lots of exercise Oliver Farr (Insight Director) I RELISH... The Glasgow Warriors Warm beer A purely struck 1 iron Our gorgeous cats 80s music stations Phil Halliwell (Insight Director) I RELISH... Long train journeys Handed a new cricket ball Learning something new A great martini Bad romantic comedies Abbie Mears (Field & Operations Director) I RELISH... Super-Hosting Baking A job well-done Family Food beginning with Ch Danielle Todd (Insight Director) I RELISH... Countryside fresh air Full-bodied red wine Feminist revolution Post-apocalyptic books Being kind and useful Jo Mason (Insight Director) I RELISH... Calml Cake A good book Warm sunshine Gemma Langley (Account Director) I RELISH... Seaside on frosty days TV Box set marathons Watching Formula 1 Playing my drum kit Live music Greg Rendell (Analytics Director) I RELISH... My unestablished but aspiring garden Ambitious and uninformed carpentry projects Bristol Rovers Football Club Cold pints of Pale Ale Asian cooking Carol Wale (Insight Director) I RELISH... My kids laughter Balmy summer evenings Good food in good company Early morning runs The sea air Kajel Kumar (Insight Director) I RELISH... Cuddling my daughter Getting lost in a book The 90’s Fish & Chip Fridays The changing seasons Dane Mortimer (Account Director) I RELISH... Being lost in Netflix Over-exuberant cooking New holiday spots Chilled weekends Electrifying sport Lisbeth Chilcott (Account Director) I RELISH... Laughing ’til it hurts Dancing in the kitchen Singing my heart out Being by the sea A big blue sky Bradley Bain (Senior Insight Manager) I RELISH... That first cup of coffee A fresh sheet of ice to skate on Late summer nights Seinfeld reruns A dog’s sense of time Oretia Peart (Account Director) I RELISH... Music Travelling Nature Exploring new cultures Appleton Estate rums Katie Laws (Insight Manager) I RELISH... Big Sunday breakfasts A good gin and tonic Lights at Christmas Trips to the beach Learning new recipes Amy Burbage (Senior Insight Executive) I RELISH... Music festivals Prosecco Lazy Sundays Weekend city breaks Sunny holidays Marta Cortes (Insight Executive) I RELISH... Ryan Gaffney (Videographer) I RELISH... Films Design Ancient History Chocolate Barry’s Gold Blend Anthony Higgins (Office Assistant) I RELISH... Summer heatwaves Spicy food Exploring new places A weekend of sport Spontaneous trips out Becky Sullivan (Field & Operations Manager) I RELISH... see more Monique Drummond (Founder) I RELISH... Woodland walks Foraging for mushrooms My children being home Creating summer salads Being busy/being lazy Simon Thompson (Managing Director) I RELISH... My passport Friends & family Clear blue water A summertime BBQ The thrill of sport Katie Rodney-Smith (Financial Director) I RELISH... Time with family Family dog walks Snow and skiing A good glass of wine Lots of exercise Oliver Farr (Insight Director) I RELISH... The Glasgow Warriors Warm beer A purely struck 1 iron Our gorgeous cats 80s music stations Phil Halliwell (Insight Director) I RELISH... Long train journeys Handed a new cricket ball Learning something new A great martini Bad romantic comedies Abbie Mears (Field & Operations Director) I RELISH... Super-Hosting Baking A job well-done Family Food beginning with Ch Danielle Todd (Insight Director) I RELISH... Countryside fresh air Full-bodied red wine Feminist revolution Post-apocalyptic books Being kind and useful Jo Mason (Insight Director) I RELISH... Calml Cake A good book Warm sunshine Gemma Langley (Account Director) I RELISH... Seaside on frosty days TV Box set marathons Watching Formula 1 Playing my drum kit Live music Greg Rendell (Analytics Director) I RELISH... My unestablished but aspiring garden Ambitious and uninformed carpentry projects Bristol Rovers Football Club Cold pints of Pale Ale Asian cooking Carol Wale (Insight Director) I RELISH... My kids laughter Balmy summer evenings Good food in good company Early morning runs The sea air Kajel Kumar (Insight Director) I RELISH... Cuddling my daughter Getting lost in a book The 90’s Fish & Chip Fridays The changing seasons Dane Mortimer (Account Director) I RELISH... Being lost in Netflix Over-exuberant cooking New holiday spots Chilled weekends Electrifying sport Lisbeth Chilcott (Account Director) I RELISH... Laughing ’til it hurts Dancing in the kitchen Singing my heart out Being by the sea A big blue sky Bradley Bain (Senior Insight Manager) I RELISH... That first cup of coffee A fresh sheet of ice to skate on Late summer nights Seinfeld reruns A dog’s sense of time Oretia Peart (Account Director) I RELISH... Music Travelling Nature Exploring new cultures Appleton Estate rums Katie Laws (Insight Manager) I RELISH... Big Sunday breakfasts A good gin and tonic Lights at Christmas Trips to the beach Learning new recipes Amy Burbage (Senior Insight Executive) I RELISH... Music festivals Prosecco Lazy Sundays Weekend city breaks Sunny holidays Marta Cortes (Insight Executive) I RELISH... Ryan Gaffney (Videographer) I RELISH... Films Design Ancient History Chocolate Barry’s Gold Blend Becky Sullivan (Field & Operations Manager) I RELISH... see more Monique I RELISH... Woodland walks Foraging for mushrooms My children being home Creating summer salads Being busy/being lazy Simon I RELISH... My passport Friends & family Clear blue water A summertime BBQ The thrill of sport Rebecca I RELISH... My son’s one-liners Wonders of nature Acts of kindness Eyes on the ocean Honesty and positivity Katie RS I RELISH... Time with family Family dog walks Snow and skiing A good glass of wine Lots of exercise Ryan I RELISH... Films Design Ancient History Chocolate Barry’s Gold Blend Joe I RELISH... Foreign train travel My son’s bedtime story Late night singalongs Novels Cooking together Ollie I RELISH... The Glasgow Warriors Warm beer A purely struck 1 iron Our gorgeous cats 80s music stations Abbie I RELISH... Super-Hosting Baking A job well-done Family Food beginning with Ch Kajel I RELISH... Cuddling my daughter Getting lost in a book The 90’s Fish & Chip Fridays The changing seasons see more Monique I RELISH... Woodland walks, Foraging for mushrooms, My children being home, Creating summer salads, Being busy/being lazy Simon I RELISH... My passport, Friends & family, Clear blue water, A summertime BBQ, The thrill of sport Rebecca I RELISH... My son’s one-liners, Wonders of nature, Acts of kindness, Eyes on the ocean, Honesty and positivity Katie RS I RELISH... Time with family, Family dog walks, Snow and skiing, A good glass of wine, Lots of exercise Ryan I RELISH… Films, Design, Ancient History, Chocolate, Barry’s Gold Blend Joe I RELISH… Foreign train travel, My son’s bedtime story, Late night singalongs, Novels, Cooking together Ollie I RELISH... The Glasgow Warriors, Warm beer, A purely struck 1 iron, Our gorgeous cats, 80s music stations Abbie I RELISH... Super-Hosting, Baking, A job well-done, Family, Food beginning with Ch Kajel I RELISH... Cuddling my daughter, Getting lost in a book, The 90’s, Fish & Chip Fridays, The changing seasons see more News and Views The Summer Where Brands Missed An Open Goal With Gen Z This summer, we saw younger fans engaged with the Euros and onto the Olympics, but did brands manage to capitalize on this? READ MORE » New Hires At Relish It has been a very busy few months of growth here at Relish, so we are delighted to announce two new additions to the team. This month we’d like you to get to know them. READ MORE » Embracing Inclusivity: Insights from the MRS Equality Summit 2024 Carli Rossi’s participation in the MRS Equality Summit 2024 underscored the critical need for inclusive research practices. These initiatives can ensure more impactful insights that represent diverse populations, amplifying the voices of marginalized communities. READ MORE » Retail Technology Show Report Kajel Kumar, Qualitative Insight Director at Relish reports on her recent visit to April’s Annual Retail Technology Show READ MORE » Elevating the Customer Experience: A Transformative Journey Brands must continuously explore how customers assess CX to ensure they are delivering "best in class" service. Our framework is the compass. READ MORE » Cheltenham – Tips for Research Cheltenham is synonymous with Horse Racing as it's the peak of the National Hunt season but also it's the most socially charged festival of the season. READ MORE » Read More Posts Get in touch with us Find out more Find out more about us and our services contact Join our team Join our team contact You can find us at: 3 Angel Walk Hammersmith London W6 9HX Phone: +44 208 994 2333 Twitter Instagram Linkedin-in Let's discuss now Get in touch with us email Mobile Message Send Message We respond within 48 hours We answer all email and requests as they come in. If you have an urgent matter or would like to place an order please click the link below to give us a call. Click here to call us Privacy Policy Twitter Instagram Linkedin-in Find out more We’d love to hear from you. Tell us what you’d like to know more about… Name Email Company Mobile Message Send Message Want to join our team? Name Email Mobile Message Send Message Get in touch with us Find out more Find out more about us and our services contact Join our team Join our team contact You can find us at: 3 Angel Walk Hammersmith London W6 9HX Phone: +44 208 994 2333 Twitter Instagram Linkedin-inenusen-US1727108582https://wearerelish.com

Editeu el vostre lloc?

Què estàs fent?