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Expert Call Center Outsourcing Service | Agents RepublicExplore the strategic advantages of call center outsourcing to enhance your customer service, boost operational efficiencies, and reduce costs.Expert Call Center Outsourcing Service | Agents Republic  Become an AgentLoginAgentClientEnglish日本語SERVICESCall Center ServicesCustomer serviceTechnical supportBookings and reservationsOrder taking servicesWelcome calls, retention callsAI data servicesSales support servicesMore…SOLUTIONSPhone Answering Service (New) Emergency Scale-Up Customer ServiceScale Customer SupportExtend Multilingual CapabilityReduce Staffing CostINDUSTRIESRetail and eCommerceTravel and hospitalityTechnologyInsurance, finance and consultingHealthcareTelecommunications and mediaAutomotiveGamingMore…LANGUAGESFrench call center servicesGerman call center servicesSpanish call center servicesDutch call center servicesCantonese Chinese call center servicesMandarin Chinese call center servicesKorean call center servicesJapanese call center servicesMore…RESOURCESGuide to Outsourcing Call CentersBest PracticesRFI Questions for Call Center OutsourcingErlang Staffing CalculatorCAREERCurrent job openingsCommunityABOUTCompanyTeamNewsBlogCase studiesFAQCONTACTBecome an AgentContact usGet a quote SMALL BUSINESS SOLUTIONS LEARN MORE Helping businesses support customers globally Contact center services with globally distributed multilingual agents Helping businesses support customers globally A global provider of multilingual Call Center outsourcing center services translateMultilingualOne provider and single point of contact for all major languages and dialects you may need for your project headset_micOmnichannelServices are available 24/7/365 in all time zones across multiple channels: phone, email, chat, video chat and social media signal_cellular_altScalableFast and flexible call center services worldwide to fit your global market expansion goals and change requests Are you ready to outsource?Ask for a quoteplay_arrowWhether you optimize locally or expand globally, you need a reliable partner that takes care of your customer interactions Headquartered in Vancouver, Canada, Agents Republic provides next generation contact center services with local and global workforce. The company was formed by industry professionals with decades of track record in cloud-based contact center outsourcing in 38 countries. Agents Republic delivers professional customer service, technical support, back office and sales support with native speaking agents, using state of the art technologies, including cloud automation and Artificial Intelligence. We are empowering businesses to improve their customer relationships through love and care, with the ultimate goal of creating a better world. ServicesLearn MoreAgents Republic. Wherever your business goes. 0Agents0Languages and dialects0Countries0Average age Omnichannel experience Customers are more demanding than ever and require multiple channels of communication. We connect customer interactions to seamlessly carry context throughout the customer journey. Agents Republic provides the following channels as an integrated omnichannel solution to best serve your customers’ needs. phoneVoice#1 most popular channel with features, such as optional IVR (Interactive Voice Response) system, skill based routing, predictive dialing for outbound calls, CRM integration, PCI DSS secure payment over the phone. chatText supportConvenient, cost effective method for two-way business texting over SMS and/or outbound push campaigns using SMS templates, scheduled sending, response processor with optional features, such as CRM integration or order confirmation. emailEmailPreferred for on-the-go customers. One of the most cost effective channels, easy organization and retrieval, templates, automation, keyword spotting, smart routing, optional AI overlay and CRM integration enhance interactions. voice_chatVideo chatBuilds personal connections while enables face-to-face communication which is especially helpful for troubleshooting. It supports complex or highly emotional interactions thus increases first call resolution rates. Not only customer retention increases, but also agent experience improves. forumLive chatPreferred method of communication for online shoppers. Features include chat platform with ticketing system, templates, AI agent support, integration to most platforms, effective queue management. personSocial MediaSocial media presence requires continuous monitoring and  conversations for opportunities, complaints, and compliments. Service includes Facebook, Twitter, Instagram, WeChat interaction handling, public replies to inquiries, moderation services with features such as AI agent support and CRM integration. Cloud-based contact center with native speaking agents phoneCUSTOMER SERVICE24/7 customer support, infoline, complaint handling, problem solving, inquiry handling, appointments, reservations, order taking, overflow contact_phoneSALES SUPPORTCustomer call handling acquisition, appointment setting, welcome calls, lead qualification, telemarketing, cross-, up-selling, retention programs forumTECHNICAL SUPPORTTech support, product support, help desk services provide help regarding specific problems with your products or services in multiple channels with 24/7 coverage record_voice_overAI DATA SERVICESMultilingual training data (dual channel audio file) generation, transcription and labeling and data validation Technology to maximize customer experience We save our clients time and money by using cutting-edge platforms to boost productivity of our agents. To match the needs of the support requirements, customer service reps are recruited globally, trained across platforms and certified to assure maximum effectiveness and quality. verified_userEnhanced human skillsAgents are supported by state-of-the-art contact management platforms to be fast and relevant verified_userNext Gen customer engagementProgrammable communications systems with powerful cloud automation and back-end analytics verified_userAI-on-demandArtificial intelligence overlays to increase agent productivity by recommending possible responses for repetitive incoming messages verified_userGDPR and Information SecurityGeneral Data Protection Regulation (GDPR) compliant solutions with the highest Information Security Standards verified_userBusiness Continuity Planning (BCP) and Disaster Recovery (DR)Risk management leveraged by virtual global network takes disaster recovery, redundancy and business continuity to the next level Case studies AllB2B Support2Customer Service4Mystery Shopping1Order Taking1Technical Support4 Case study: 24/7 Customer Support for the industry leader automotive navigation technology companyDescription 24/7 Customer Support for the industry leader automotive navigation technology company Client: Automotive navigation technology company Markets: GLOBAL, Germany, Spain, France, UK, Hungary, Portugal, Russia, Turkey Languages: English, German,…folderB2B Support, Customer Service, Technical Support Case study: Global Cloud-based Customer Support for a market leader multinational tobacco companyDescription Customer Support for a market leader multinational tobacco company headquartered in the UK. Client: Market leader multinational retail company Markets: Global, Multiple Time Zones Languages: French (EU) Native, Italian…folderCustomer Service, Order Taking, Technical Support Case study: 24/7 Tier 1 Technical support for a global technology companyDescription 24/7 Tier 1 Technical support for a global technology company. Markets: APAC region, 15 countries in 12 Time Zones. Languages: Korean, Thai, Japanese, Chinese and English Client: A global…folderTechnical Support, Customer Service Case study: Mystery Shopping in 15 countries for a marketing survey specialist companyDescription Mystery Shopping for a Belgium based marketing survey specialist company. Client: Belgium based marketing survey specialist Markets: Europe Languages: AT, BA, BE, BG, CH, CZ, DE, DK, ES, FI,…folderMystery Shopping, B2B Support What our clients say about us We chose Agents Republic since they met our needs in providing exemplary technical support for our customers, and the price point was a considerable savings over the US-based group we had previously contracted. It has been a joy working with their team. I find their staff enthusiastic, eager talent with a proactive and caring attitude. They take ownership and stay engaged through every email, chat, or ticket that comes their way. Senior Technical Support ConsultantNASDAQ technology company, CA, USA We had been working David and his team for years and I must express how great work they have delivered to Google. Szabolcs SzeleiMarketing Director Agents Republic helped my team deliver a successful project by mobilizing a call center effort across 6 countries and in 4 different languages on an extremely condensed timeline. They were quick to mobilize, adaptive to our changing needs, and proposed creative solutions to help us reach our outreach goal. This was my first time using Agents Republic, and I was very impressed with their professionalism and high level of customer service. I would be pleased to recommend them to my colleagues and peers. The next time I need call center support, I’ll go to them first. Project ManagerTop-tier management consulting firm, NY, USA We have been working with the team on different projects. Always had excellent response time, great delivery and results! Zsolt FeherCEO We know the learning curve was steep, and your project manager did a great job getting herself up to speed and becoming the subject matter expert we needed to have on your end, in order for your team to thrive. It was reassuring to know that we could count on her to guide the team, and step in when needed. Both she and the supervisor did a fantastic job keeping us up to date and delivered requested reporting in a timely manner. It’s always reassuring to work with a team that you know you can depend on to do the right thing, regardless of how it affects their bottom line. I believe we made a great decision when we decided to partner with Agents Republic. Director of Customer ServiceLeading ecommerce technology company, CA, USA David and his team has results-oriented straightforward mindset. I’d highly recommend working with them! Andrew KoharekMD Describe your support needs and get a quote today!Contact SalesPricing Project Setup$500-10,000per project, based on transition complexityRecruitmentTrainingIntegrationScriptingSystem Setupopen_in_newContact SalesService Fees$8-35per hour, based on skillsCustomer ServiceTechnical SupportBack office supportInbound salesOutbound support servicesopen_in_newContact SalesProject Management$500-5,000per month, based on complexityAccount ManagementSupervisionStaffingReportingSLA controlopen_in_newContact SalesFeatured platforms Are you an experienced agent? JOIN THE REPUBLIC!person_addApply todaydvrComplete your profileschoolBegin your trainingsbusiness_centerStart your career!Agent sign up This is your calling – join our multicultural global community and work with clients from all over the world. We accept applications both from inside and outside of Canada. Boost you career with Agents Republic and enjoy the benefits we offer! Be a member of our global community. beach_accessWork remotely from the comfort of your home monetization_onReceive competitive compensation timerSave time and ditch the commute publicWork in global markets as part of a Canadian company eventBe your own boss and choose your own schedule businessDevelop your career and grow with us Apply todayFeatured Agent How is it to work with us? Working for Agents Republic is an absolute pleasure! The tasks are well explained and structured…the management and supervisors are very professional, friendly and supportive, which makes it a great company culture to work in. — Toni Learn moreJoin us! Latest news Inbound Reservations Agent (Home-based)September 7, 2024folderJobsWe are looking to hire home-based call centre agents. Work from the comfort of your home in global markets as part of a Canadian, British Columbia-based company and develop your…Read More Inbound Customer Support Agent (French and English, Home-based)August 7, 2024folderJobsWe are looking to hire home-based call centre agents for a long-term opportunity to provide customer support for thriving business in the automotive sector. Work from the comfort of your…Read More Jordan Deyong: Empowerment In The Workplace Of Customer ServiceJuly 16, 2024folderBlog, CommunityIn a recent interview, Senior Operations Manager Jordan Deyong shared some valuable insights on the topic of empowerment in the workplace of customer service. Jordan emphasized the importance of making…Read More Contact us Name * Fill out this field Email * Please enter a valid email address. Message * Fill out this field By submitting this form you agree to our Privacy Policy. Select an option 30 + 2 = ? Enter the equation result to proceed Send Multilingual contact center outsourcing with native speaking global workforce. Wherever you go, we are already there. FacebookTwitterLinkedInInstagramYouTubeContact Agents Republic Inc. info@agentsrepublic.com +1 (604) 210 8100 +1 (833) 645-8400 (Toll Free) Recent Posts Inbound Reservations Agent (Home-based) September 7, 2024 Inbound Customer Support Agent (French and English, Home-based) August 7, 2024 Jordan Deyong: Empowerment In The Workplace Of Customer Service July 16, 2024 Call Handling Services July 1, 2024 Career Current job openings Become an Agent Locations Headquarters 666 Burrard Street, Suite 500 Vancouver, British Columbia V6C 3P6, Canada East Coast Sales Office 250 Yonge Street, Suite 2201 Toronto, Ontario M5B 2L7, Canada Europe Dohány u. 14. 6th floor Budapest 1074 Hungary Certifications BBB Rating: A+ © Agents Republic Inc. 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