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Home | nbnEvolving Australia’s digital backbone to meet the ever-changing needs of people across the country.Home | nbn Skip to the article content Upgrade to nbn full fibre Our fastest, most reliable home connection Learn more ALL RESIDENTIAL KEY STEPS Connect to the nbn® network Connect to the nbn® network Preparing to connect Optimise your internet experience Optimise your internet experience Steps to boost your Wi-Fi Optimise your home set-up Tips to optimise your apartment or town house internet set-up Upgrade your nbn® technology Upgrade your nbn® technology Upgrade to nbn’s full fibre Upgrades to nbn Fixed Wireless Upgrade your building to nbn full fibre POPULAR PAGES Moving home and nbn Device compatibility What happens in a power blackout? Find a provider Regional and remote Australia Business Business-grade fibre that’s made for more Help give your business the edge with business nbn® Enterprise Ethernet. Learn more ALL BUSINESS KEY STEPS Connect your business Connect your business business nbn readiness tool Connecting single-site businesses Connecting multi-site business and enterprise Prepare your business Optimise your office set-up Upgrade to business-grade fibre POPULAR PAGES What is business nbn® Product and technical information Device compatibility Find a business provider Find a business nbn® accredited adviser business nbn® Knowledge Hub Property Developers Another reason to build with nbn Add value to your development with the network that’s made for more. Learn more ALL PROPERTY DEVELOPERS nbn NEW DEVELOPMENTS Developing a new property Developing a new property End-to-end process Submit and apply Manage your nbn New Developments applications Design and build guidelines nbn Smart Places nbn trained suppliers Government policy Pre-installation request Prepare for connection New Developments FAQs End-to-end process nbn trained suppliers nbn trained suppliers Find a supplier What you'll need to apply Submit and apply Submit and apply What you'll need to apply POPULAR PAGES Manage your nbn New Developments applications Design and build guidelines Relocating nbn infrastructure Connecting secondary dwellings New Developments training Industry collaboration and community planning RSPs Become an nbn® service provider Interested in selling nbn services? Learn more ALL RSPs EXISTING SERVICE PROVIDERS nbn® Customer Centre login nbn® Product roadmap Build agreements Supply agreements Supply agreements Testing arrangements Continuity licences Other agreements Dispute Management Wholesale Broadband Agreement POPULAR PAGES Special Access Undertaking (SAU) Products, services and pricing White-label providers Wholesale providers Support Network outages View the nbn® network status at your connected address Check now ALL SUPPORT HELP AND SUPPORT Network status and outages Network status and outages nbn Fixed Wireless outages What happens in a power blackout? What happens in a power blackout? Do you rely on your landline for communication? Prepare for an emergency Priority assistance Device compatibility Device compatibility Which services will be switched off? Medical alarms Fire alarms Lift emergency phones Security monitoring systems EFTPOS or health claims terminals Fax & teletypewriter devices VDSL2 Modems for FTTN/B An illustrative guide to network congestion POPULAR PAGES Made for more speed Optimise your home set-up The nbn Multi Technology Mix (MTM) About us The Newsroom For the latest information, announcements and updates on how we’re helping lift the digital capability of Australia. Discover More ALL ABOUT US OVERVIEW About NBN Co About NBN Co The Newsroom Our purpose Our values Our people Our impact Corporate reports Governance Policies Debt Investor information Freedom of information Partners and Suppliers Monthly progress report (customer experience) Corporate reports Corporate reports Corporate Plan Financial reports Sustainability reports Reports and publications Business Fibre Initiative Network Premises Report For media POPULAR PAGES Our impact Community events Careers Debt Investor information Your address Change address The nbn® network is not currently available in your building We have made several attempts to initiate the process of establishing an nbn network connection to your building, however we have been unsuccessful in our engagement with the building’s authorised representative. Consequently, nbn does not currently plan to install a network connection to your building, unless we receive a request from the Owners’ Corporation. If you currently use existing fixed line phone or internet services there are a number of implications to be aware of: Critical copper services such as emergency lift phones and monitored fire alarm systems may be at risk of disconnection.* Occupiers may not be able to continue to access other critical services connected to the existing Fixed Line networks such as medical alarms and emergency call systems, monitored security alarms and fax machines.^ Existing fixed line services will be disconnected at a future date and occupiers will not be able to make phone calls or access the internet over the Fixed Line network unless the nbn supplied equipment is installed at the property. The disconnection of existing Fixed Line services will not affect occupier's ability to access phone and internet services over mobile networks. Future requests for an nbn network connection will result in costs payable by the Owners Corporation and/or owners/occupiers. However, if your phone and internet services are already provided via another fibre network, they will continue to operate as normal unless your provider advises otherwise. nbn strongly recommends that you contact your current provider of phone and internet services, or visit www.nbn.com.au/switchoff for more information about whether your services will be impacted by the rollout of the nbn network.# Please do not hesitate to contact us should you decide to request an installation in the future. Read more about the process *Please ask your Owners Corporation to contact the lift and alarm service providers for your building. This will help minimise a break in service when the existing network is switched off. Existing fire and lift services registered with nbn may be exempt from immediate disconnection. Please visit www.nbn.com.au/fireandlift for information on registering these services. ^nbn is developing a list of networks that nbn reasonably understands will continue to operate after the nbn rollout has been completed based on information provided by alternative network owners/operators. For more information, please visit www.nbn.com.au/switchoff or contact us. # Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, some services in some apartment complexes, and some business and Special Services. nbn strongly recommends you contact your current phone and internet provider as soon as possible to find out if your services are impacted. You can also find out more at www.nbn.com.au/switchoff View more address information Next steps Construction of the nbn® network has started in your area nbn’s New Developments team are continuing to work with the developer to roll out the nbn network at your location. If you’re preparing to move in, please contact the developer for more information. If you are the developer of this property, please speak to your nbn New Developments representative or contact us. View more address information We expect to have more information about the availability and technology in your area soon. Please check back periodically for updates on when your premises will be ready to connect. View more address information The nbn® network is not currently available at your premises Despite nbn’s best efforts to connect the premises, the connection is prevented due to land geography or other significant barriers. View more address information Learn more Note: Some premises may require more work before they are ready to connect. View more address information * Learn more More work required Thank you for your patience. We're working to provide you with clarity on when your premises will be ready to connect. Please check back periodically for updates. View more address information * Next steps Looks like you're ready to connect Some premises may need additional work to be completed first. Contact a phone and internet provider. Choose a provider in your area Choose a provider in your area Choose a provider Note: Some customers may be given an earlier disconnection date from their phone and internet provider. Please contact your current provider for further information. # Although most existing services will be replaced by the nbn network, there are some services that should not be impacted. These include those services provided over non-nbn fibre networks, as well as some services in some apartment complexes, and some business and Special Services. If you are currently receiving broadband services using one of these networks, your broadband services will not be disconnected and you do not need to move to the nbn network if you do not want to. nbn strongly recommends you contact your current phone and internet provider for more information. Disconnection information Premises connected to the nbn® network via nbn Fixed Wireless won't be disconnected from their existing phone and internet services by nbn. If you want to keep your existing copper phone line active when you order a service over nbn Fixed Wireless, you should speak to your phone and internet provider at the time you place your order. Read more for regional and remote Australia Planned technology nbn Satellite* Good news! It looks like your location may be eligible for the business nbn® Satellite Service+. The business nbn Satellite Service is designed to support business-grade internet, data and voice services§ to Australian businesses in remote and rural areas^. Disconnection information Premises connected to the nbn® network via nbn Satellite won't be disconnected from their existing phone and internet services by nbn. If you want to keep your existing copper phone line active when you order a service over nbn Satellite, you should speak to your phone and internet provider at the time you place your order. View more address information * + nbn™ Sky Muster™ and nbn™ Sky Muster™ Plus are subject to eligibility criteria. Premises identified by nbn as medium/large business premises are not to be serviced by nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus. The nbn™ Satellite product available to medium/large business premises is business nbn™ Satellite Service. If you’re interested in nbn™ Sky Muster™ or nbn™ Sky Muster™ Plus services or believe your premises has been incorrectly categorised please contact your phone and internet provider. § The business nbn Satellite Service provides voice support for VoIP carriage and is not a voice provider. ^ An end customer’s experience, including the speeds actually achieved over the nbn™ network, depends on the nbn™ access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside nbn’s control (like your equipment quality, software, broadband plan, signal reception and how your service provider designs its network). Next steps Activate your nbn connection The next step is to contact a phone or internet provider and order an nbn powered plan. Choose a provider in your area Choose a provider in your area We’re planning to change your nbn technology. View more address information Learn more This location is connected to the nbn® network We’re planning to change your nbn technology. View more address information Next steps You're ready to change to a new nbn® technology Learn more about changing technologies View more address information * Next steps Looks like you're ready to connect Some premises may need additional work to be completed first. Contact a phone and internet provider. Choose a provider in your area View more address information * Next steps Activate your nbn connection The next step is to contact a phone or internet provider and order an nbn powered plan. View more address information Learn more This location is connected to the nbn® network View more address information Close DO GREAT THINGS FAST Get ready for our accelerated range of higher speed tiers. Discover more UPGRADE TO NBN'S FULL FIBRE Our fastest, most reliable home connection Check eligibility THE BUSINESS NBN DIFFERENCE Our suite of business nbn products and services are made for more* Learn more MAKE NBN PART OF YOUR PLAN Add value to your property development Find out more SPEED NEWS UPGRADE TO FULL FIBRE SUPERCHARGE YOUR BUSINESS NEW DEVELOPMENTS GET STARTED Address Type your address here View results Check residential Check business Please use the map and move the pin to find your location. Choose from these options Can't find your address below? Try repositioning the location pin on the map in 'EARTH' view. Still cannot find your address? BROWSE I'm looking about Go WE ARE AUSTRALIA'S NETWORK. The nation’s digital backbone. We’re powering Australia’s digital future, transforming the way we live, work and play. Constantly evolving to enable Australians to thrive in a digital world. DO MORE WITH FASTER nbn SPEEDS Turbocharge your online life with near gigabit download speed options^ – unleashing a richer experience all round, whether you’re streaming, gaming or working from home.     Learn more The nbn® network is evolving With more fibre across our network, more Australians than ever before are getting the chance to access our fastest, most reliable home connection. Learn more Australia relies on us We’re supporting the nation – with 20 million people, from the city to the bush, using the nbn network every day to support their way of life. Learn more ^Your experience, including the speeds actually achieved over the nbn network, depends on the nbn access technology and configuration over which services are delivered to your premises, whether you are using the internet during the busy period, and some factors outside of nbn’s control (like your equipment quality, software, chosen broadband plan or how your provider designs its network). For nbn Fixed Wireless, speeds may also be impacted by the number of concurrent users on the nbn Fixed Wireless network, including during busy periods. For nbn Satellite, end customers may also experience latency.  *business nbn is not available on the nbn Fixed Wireless network. Not all providers offer plans based on the full range of wholesale business nbn products, product features and services. Availability of wholesale business nbn products, product features and services depends on an end customer’s access technology and area. Ask your preferred provider if they offer plans based on these wholesale business nbn products, product features and services in your area. We use cookies that are essential to the operation of our website. We also use other non-essential cookies to analyse site usage, assist in our marketing efforts and personalise the content to provide best experience on our website. By accepting, you agree to the use of these non-essential cookies.   For more information, see our  Cookie Notice. Accept all Decline Home Select Language Select language العربية (Arabic) 繁體字 (Chinese Traditional) 正體字 (Chinese Simplified) Hrvatski (Croatian) Ελληνικά (Greek) Pilipino (Filipino) हिंदी (Hindi) bahasa Indonesia (Indonesian) Italiano (Italian) 한국어 (Korean) Македонски (Macedonian) ਪੰਜਾਥੀ (Punjabi) Српски (Serbian) Español (Spanish) Türkçe (Turkish) Tiếng Việt (Vietnamese) In keeping with our commitment to reconciliation and respect, nbn acknowledges First Nations people and recognises their role as the Traditional Owners and Custodians of the lands, skies and waters across Australia. We pay our respects to all Elders past and present, especially those within nbn, and celebrate the diversity of First Nations people and their ongoing cultures and connections to country. facebook twitter youtube linkedin instagram © 2024 nbn co ltd. ‘nbn’, ‘Sky Muster’, ‘business nbn’ and nbn logos are trade marks or registered trade marks of nbn co ltd | ABN 86 136 533 741 nbn.com.au Home Residential Business Property developers RSPs Corporate About us Corporate reports For media Careers Community events The Newsroom General Accessibility Cookie notice Privacy policy Terms of Use Vulnerability Disclosure Information publication scheme Disclosure log Support Search Network status and outages Manage email preferences Complaint handling process Contact us facebook twitter youtube linkedin instagram © 2024 nbn co ltd. ‘nbn’, ‘Sky Muster’, ‘business nbn’ and nbn logos are trade marks or registered trade marks of nbn co ltd | ABN 86 136 533 741enenhttps://nbnco.com.au

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