https://gradient-labs.ai

Gradient Labs · The best customer support hire you’ll ever makeOur AI agent expertly handles complex customer chats end-to-end, learning from plain language procedures —
no code, no decision trees, no workflows.Gradient Labs · The best customer support hire you’ll ever make ProductSecurityMissionBlogFAQRequest a demoProductSecurityMissionBlogFAQRequest a demoProductSecurityMissionBlogFAQRequest a demoThe best customer support hire you'll ever makeThe best customer support hire you'll ever makeOur AI agent expertly handles complex customer chats end-to-end, learning from plain language procedures — no code, no decision trees, no workflows.Our AI agent expertly handles complex customer chats end-to-end, learning from plain language procedures — no code, no decision trees, no workflows.Request a demoRequest a demoRequest a demoLost cardFlight changeDelivery issueCan I change my flight?Lost cardFlight changeDelivery issueCan I change my flight?Lost cardFlight changeDelivery issueCan I change my flight?Trusted by customer-obsessed innovatorsTrusted by customer-obsessed innovatorsTrusted by customer-obsessed innovatorsCore featuresCore featuresCore featuresIntroducing Otto — a procedural AI agent90% of customer service handling time isn’t spent fetching answers to straightforward questions. People bounce around topics, use unexpected language, and want help that involves checking policies, reviewing data, or actually doing something – that’s complex, and involves relying on written procedures.Procedure following AI agentMost chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.Absorbs your collective wisdomLearns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.Unearths actionable insightsCategorises, weighs and surfaces the issues your customers are facing totally automatically.Easy integrationSits on your existing support platform, so no risky time-consuming replatforming.Conversation, not exasperationDoesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.Total confidence before you deployTest everything end-to-end in our web app before our agent gets near any actual customers.Watch videoProcedure following AI agentMost chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.Absorbs your collective wisdomLearns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.Unearths actionable insightsCategorises, weighs and surfaces the issues your customers are facing totally automatically.Easy integrationSits on your existing support platform, so no risky time-consuming replatforming.Conversation, not exasperationDoesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.Total confidence before you deployTest everything end-to-end in our web app before our agent gets near any actual customers.Watch videoProcedure following AI agentMost chatbots can’t handle this complexity, but our agent can read and synthesise any plain language guidance.Absorbs your collective wisdomLearns about your company, products and customers’ needs by reading your knowledge base and previous support chats, and gets smarter all the time.Unearths actionable insightsCategorises, weighs and surfaces the issues your customers are facing totally automatically.Easy integrationSits on your existing support platform, so no risky time-consuming replatforming.Conversation, not exasperationDoesn’t feel like negotiating with a brick wall. Responds naturally and sensitively in conversation, just like a human would.Total confidence before you deployTest everything end-to-end in our web app before our agent gets near any actual customers.Watch videoImpressed customers, happy end-usersImpressed customers,happy end-usersOtto you genius - it was my VPN blocking it. Thanks for your help! 🙌Yonder userYonder user“Gradient Labs’ AI solution delivered impressive results with minimal effort on our part. The proof of concept made the decision clear, and the rollout was seamless. Seeing such a high CSAT (80%) and resolution rate (52%) validated our choice."Yoan JedrowiakHead of Customer SuccessNot at all, thanks for the quick help! Send me a csat survey if you can!Nala userNala userYou were so good and helpful, I did actually think you were a person for the whole conversation.Sling Money userSling Money userThank you for your support, you've been great. Pass on to your manager.Rain userRain user“Otto, Gradient Labs' AI agent, has been a game-changer for us. With a 98% CSAT, it delivers superb customer experiences. We especially value how closely Otto matches our tone of voice, ensuring interactions feel seamless and personal. We’re excited to continue integrating further, in particular, we look forward to Otto helping us manage fraud and financial crime alerts more efficiently."MC GloverVP of Strategy & OperationsPrivacy and securityPrivacy and securityPrivacy and securitySecurity and AI safety are our highest prioritySOC 2 certifiedSecure and compliant data handling with SOC 2 certificationLearn moreSOC 2 certifiedSecure and compliant data handling with SOC 2 certificationLearn moreSOC 2 certifiedSecure and compliant data handling with SOC 2 certificationLearn moreGDPR ReadyFully compliant with GDPR for safe and secure data useAuto quality assuranceAutomated checks ensure consistent qualityEnterprise ready featuresSSO, audit events and roles bases permissionsOn a missionOn a missionOn a missionOur mission is to make exceptional customer service the normOur mission is to make exceptional customer service the normOur mission is to make exceptional customer service the normImagine an autonomous agent running every manual, repetitive operational process at the level you’d expect from your best employees, but at lightning speed and a fraction of the cost. An agent that learns from reading plain English procedures, with no code, no unwieldy decision trees, and no rigid workflows.We’re starting with complex support queries automation, but we know that back office procedures which underpin customer operations are just as ripe for improvement – and you can’t fully fix one without addressing the other.We see a future where every company has customer service with start-up speed and sensitivity, but enterprise security and scale.Dimitri MasinCo-founder, Gradient LabsResourcesResourcesResourcesLatest from the blogGetting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Getting to a‘thank you’with an AI agentCreating a natural and helpful conversation with an AI agent requires more than just numbersSep 11Making customer support automation as simple as writing a documentOur vision on automation of procedural work in customer opsJul 23👋 We're Gradient LabsAnd here's what we're up to ✨Apr 26Going beyond RAG for customer support conversationsChasing our ambition for superhuman quality supportJun 10Have questions?Frequently asked questionsWhy should we use Gradient's AI agent instead of Ada, Ultimate or Fin?Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:Guaranteed quality where the AI agent performs on par or better than your current human agents.You have a complex business with hundreds of non trivial procedures.You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.You are a regulated company or just really care about risk management and strong governance.How does your pricing work?We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.Are you offering co-pilots for our human agents?No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.How much technical integration does it require?If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.Can we use Gradient Labs' AI agent on top of our in-house support platform?Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.Have questions?Frequently asked questionsWhy should we use Gradient's AI agent instead of Ada, Ultimate or Fin?Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:Guaranteed quality where the AI agent performs on par or better than your current human agents.You have a complex business with hundreds of non trivial procedures.You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.You are a regulated company or just really care about risk management and strong governance.How does your pricing work?We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.Are you offering co-pilots for our human agents?No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.How much technical integration does it require?If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.Can we use Gradient Labs' AI agent on top of our in-house support platform?Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.Have questions?Frequently asked questionsWhy should we use Gradient's AI agent instead of Ada, Ultimate or Fin?Those are all great products for certain companies. However, if you require any of the following you will probably be better served by us:Guaranteed quality where the AI agent performs on par or better than your current human agents.You have a complex business with hundreds of non trivial procedures.You aspire to automate 80% of current agents’ handling time rather than just the easiest tickets.You are a regulated company or just really care about risk management and strong governance.How does your pricing work?We have a simple outcomes based pricing model where you pay only for successful query resolutions that our AI agent was able to deliver. No platform fees, no minimum volumes.Are you offering co-pilots for our human agents?No. You can think of us like hiring another agent onto your customer support team, i.e. we focus on end-to-end automation of interactions with a guaranteed quality without requiring another human in the loop.How much technical integration does it require?If you are on Intercom, Zendesk or Freshdesk you can experience the value of our product right on day 1 without any technical integrations. This will usually give you a resolution rate of 20-50% of the easiest customer queries (this number heavily depends on the nature of your business).If you are looking for a real step change in automation, e.g. tackling 80-90% of all the handling time, this will require you to define procedures and integrate data points from your current systems. In that case we would work together with you as a project team to achieve the best results possible.Can we use Gradient Labs' AI agent on top of our in-house support platform?Yes. You can use our AI agent directly through our public API. Please reach out to discuss the details.Get startedThe best customer support hire you'll ever makeRequest a demoGet startedThe best customer support hire you'll ever makeRequest a demoGet startedThe best customer support hire you'll ever makeRequest a demo© 2025 Gradient Labs AIProductSecurityMissionBlogFAQCareersTermsPrivacyStatus© 2025 Gradient Labs AIProductSecurityMissionBlogFAQCareersTermsPrivacyStatus© 2025 Gradient Labs AIProductSecurityMissionBlogFAQCareersTermsPrivacyStatusenen1739625601https://gradient-labs.ai

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