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CustomerGauge - Voted #1 for B2B VoC SoftwareCustomerGauge,Net Promoter Score Software,CXM Software,B2B CXLeverage your B2B customer data to reduce churn and increase revenue in your accounts.CustomerGauge - Voted #1 for B2B VoC Software Request Demo ✕ ProductSolutions Industry Solutions CPG Beverage Logistics Manufacturing Technology IT Services Industry SolutionsCPGBeverageLogisticsManufacturingTechnologyIT ServicesResources Resource Library eBooks Reports Podcasts Videos & Webinars Events Blog CustomerGauge Academy NPS Benchmarks Program Assessment ROI Calculator Support Resource LibraryeBooksReportsPodcastsVideos & WebinarsEventsBlogCustomerGauge AcademyNPS BenchmarksProgram AssessmentROI CalculatorSupportCustomersAbout Contact Us Our Story Careers Partnerships Partner Program Partner Ecosystem Contact UsOur StoryCareersPartnershipsPartner ProgramPartner Ecosystem Request Demo Log In Request Demo Log In Product Solutions Industry Solutions CPG Beverage Logistics Manufacturing Technology IT Services Resources Resource Library eBooks Reports Podcasts Videos & Webinars Events Blog CustomerGauge Academy NPS Benchmarks Program Assessment ROI Calculator Support Customers About Contact Us Our Story Careers Partnerships Partner Program Partner Ecosystem ProductSolutions Industry Solutions CPG Beverage Logistics Manufacturing Technology IT Services Industry SolutionsCPGBeverageLogisticsManufacturingTechnologyIT ServicesResources Resource Library eBooks Reports Podcasts Videos & Webinars Events Blog CustomerGauge Academy NPS Benchmarks Program Assessment ROI Calculator Support Resource LibraryeBooksReportsPodcastsVideos & WebinarsEventsBlogCustomerGauge AcademyNPS BenchmarksProgram AssessmentROI CalculatorSupportCustomersAbout Contact Us Our Story Careers Partnerships Partner Program Partner Ecosystem Contact UsOur StoryCareersPartnershipsPartner ProgramPartner Ecosystem Request Demo Log InWe Empower The World's Largest Brands With Account ExperienceDrive revenue using real time feedback from your B2B value chain and help your front-line staff act on customer insights quickly to reduce churn, upsell happy customers, and generate new business referrals from super-promoters of your brand. Ranked Best For B2B in Gartner VOC Report Learn More Demo Now See It In Action Trusted by 100+ of The Best Consumer Packaged Goods Brands on The PlanetCPG is Changing Fast—Don't Get Left Behind.The digitalization of CPG is happening before our eyes and whoever owns the data, will win—big. The old way of researching the market once a year with stale feedback won’t cut it anymore in this new digital-first world. The solution: you need real-time insights and an automatic system to follow-up on B2B customer feedback at scale to grow your marketshare faster than the competition. See What's Changed. The Old Way of Collecting B2B Channel Feedback in CPGAdvantage Group / IPSOS Report Driven InsightsPhone Based SurveysSurvey 1x Per YearMinimal Action or Follow-up with B2B CustomersSiloed Country/Divisional ApproachLack of Industry BenchmarkingThe New Way of Collecting B2B Channel Feedback in CPG Digital-First Approach Multi-Channel Feedback Collection"Always On" Customer FeedbackAutomatic Customer Follow-up SystemsPersonalized Dashboards For Every TeamInternal & External CPG Benchmarking CustomerGauge Is Pioneering the New Way of Collecting B2B Channel Feedback in CPG 3M+CPG Surveys Sent Per Year 6M+Global CPG Benchmarks 100+CPG Clients Worldwide 160+Countries Collecting Feedback Our CPG Clients Are Transforming Their B2B Businesses as a Result “After a successful pilot, we rolled out CustomerGauge to 50+ countries and the program is now one of our CEOs top-priority projects.-Matthieu Simon See Their Story“We have 27+ markets where we’re deploying the Account Experience software and playbooks.-Luiz Gondim See Their Story “We saw significant results after the first hour of going live—we could immediately see how this was going to impact the entire organization.-Stuart Ward See Their Story“The CustomerGauge team helped us move from a traditional call-center approach to a digital-first approach at scale without losing the customer voice.-Jeffrey Jahn See Their Story How Account Experience Works For CPGIt’s now easier than ever to remove silos and start acting on B2B customer feedback in real-time so you can gain more marketshare, build deeper relationships, and generate more revenue from your customers. STEP 01Capture Channel Feedback Email SMS Popups Call Centers WhatsApp STEP 02CustomerGauge AX PlatformCX Revenue FocusReal-Time FeedbackIndustry BenchmarksSuccess Playbooks STEP 03What to Expect More Upsells More Referrals Targeted Support Increased Marketshare See It Live The CPG Software Designed For Your Entire Team Revenue Operations Executives CX Management Account Management 360 Degree View of Your Account BaseGain visibility into at-risk and high-value accounts to discover opportunities for better retention and revenue growth. Track Upsells & Cross-sellsPinpoint new revenue streams from upsells, cross-sells, and referrals and track your progress against targets. Net Retention TrackingUnderstand how customer experience impacts retention gains, losses, and your bottom line. Stay ahead of churn with down-sell indicators to maximize growth over time. Predict Revenue With NPSImagine if you could determine how 1 NPS point impacts your bottom line? With our Revenue Simulator, you can set targets based on hard data that puts CX and revenue into center focus. Predict Churn to Increase RetentionQuickly identify ‘absence of signal’ to re-establish relationships with high-value accounts who have gone dark. Outperform Your CompetitionBenchmark your experience internally across divisions/locations and externally vs. your CPG peers with the world’s largest CPG experience benchmark data set. Grow Your MarketshareImprove every single channel relationship across the globe at scale with real-time customer experience insights while driving more revenue. Create a Real Customer-Focused CultureBuilding a customer-centric culture starts from the top down—give your teams the tools they need to resolve B2B customers’ problems in real-time and share wins internally. Always-on FeedbackLevel up your feedback strategy from once-a-year data collection to an ‘always-on’ listening program and act on every interaction at scale. Automatic Case ManagementGo on auto-pilot with CustomerGauge and automatically distribute feedback from your accounts to frontline managers in real time. Fully Customizable DashboardsEasy-to-control dashboards arranged how you want it — with global and divisional segmentation capabilities to dive deeper into NPS, response rates, retention, text analytics, and much more. ROI-based InsightsEvery account is valuable, but not every account holds the same value. CustomerGauge directly integrates revenue with experience data for better visibility into your account landscape. 360-degree Account ViewGoodbye endless customer reports, hello prioritized accounts. Combat churn with a holistic, organized view of the accounts that need your immediate attention — and have the biggest impact on your bottom line. Track Account EngagementTrack the health of account relationships with a complete view of your engagement from support ticket systems and business reviews to CRM activities. Drill Down on Account SatisfactionDiscover unique profiles on every account with access to stakeholder information, churn likelihood, coverage percentage, and relevant satisfaction drivers. Detailed Case ManagementGet to the heart of customer feedback with a complete, holistic view of your accounts while assigning cases automatically, tracking statuses, and more. See It LiveRanked #1 For B2B By GartnerEvery month you are losing money to churn whether you realize it or not. Account Experience helps you get control of churn and generate net-new opportunities so you can grow faster than your competition. "CustomerGauge has the top score for the enterprise B2B use case. It succeeds in improving customer retention and loyalty, and in providing the evidence of the resultant financial benefit." 0 Have Checked Out CustomerGauge This Month…It's Your Turn. Demo Now Account Experience is a trademark of CustomerGauge. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Copyright CustomerGauge © 2025 Privacy Policy Terms of Service GDPR Product Account Experience Employee Experience Customers Company Trust Contact Us Our Story Press Careers Resources Resource Library Blog CustomerGauge Academy Experience Benchmarks Program Assessment ROI Calculator Partners Partner Ecosystem Partner Program Learn More What is Net Promoter Score? How to Calculate Net Promoter Score What is Customer Retention? What is Customer Churn? What is Voice of Customer? What is Customer Experience Management? What is Customer Loyalty? What is Account Experience? What is NPS® with monetization? Measuring Customer Feedback Acting on Customer Feedback Growing with Feedback Top Experience Management Software Top NPS Software CX Software Voice of Customer Software ✕ Get The B2B Experience Benchmarks With over 24,000+ data points collected across 12 B2B industries, this is the most comprehensive B2B NPS & CX benchmarks report on the planet. Get Your Copy1739917501https://customergauge.com

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